CarShieldReviews 5,391

They were very good with setting up my car for repairs, could chose anyone as long as they take carshield, customer service were very helpful on the process.

I was satisfied with conversation with the customer service agent.

Called for information, received same, made choice of coverage, received veteran's discount, and advised of cost and when coverage would start.

Awesome very professional not complicated explainable understandable!

Very. Well. Everything was discussed as far as me changing my payment date. Very professional.

Come to find out you just sell the warranty then hand it off to some other company which doesn't pay for much. I had exhaust manifold warp which from that broke the bolts for the manifold. Come to find out you don't pay for the extraction of these. Then try and tell the shop that there,bolt prices are to high along with all the other part and put that on the customer. I get that dealership do add a price increase but what site are you ordering parts for. Let the customer see this. Also no where in my diamond package contract does it say we won't pay for the removal of the bolts that broke because of the exhaust manifold. So all the advertisements are false I had people who were going to sign up.for car sheild but were waiting for my first experience having to use my so called top diamond policy. I will be starting a media campaign again your adds especially some of the mager podcasts that everyone listens to Glenn your lieing to your audience by having them as a sponsor. I bought the warranty while I was at the dealership the day I got the truck.

I received a replacement card that I was using for auto payments. As most people, if you don't keep track of what auto pay you have on a card you forget to update your accounts.

Unfortunately my first claim was not very pleasant. You ably covered about $234 and I had to pay over $400. Your ads are misleading and you really need to change the fact that you cover everything. I was very disappointed 😢

The staff is professional in every way. I have had them replace the turning switch and water pump. Easy peazy.

Xpert auto was great…timely and short period of time. But they should have replaced the left auto axel

The associate i last spoke to was professional, and she listened well, and told me things that made my decision easier. Bravo!

Repairs were approved right away.
I did not contact car shield since the repair shop took care of dealing with car shield.

I only used the Car Shield claim once and it was cool but the only thing I didn't like I am to pay an hour of my repairs why because I pay every month for membership

The person I dealt with was excellent and very knowledgeable about what coverage I needed for my car.

From start to finish, everything was exoedited to the max. The estimate, the authorization, the repair work and the rental car.

Had a mechanical issue with my 2019 Dodge Ram 1500 occur unexpectedly. When driving out of town, I suddenly experienced a loss of power and my engine light then came on. When it was safe to pull off the interstate I immediately shut off the engine, and contacted American Car Shield and explained to their representative what was going on with my vehicle. The representative was extremely courteous and concerned not only about the mechanical issue I was experiencing, but also about my current safety. They were very helpful in getting a towing company to tow my vehicle to a reputable automotive repair shop back in my home town, and started all the necessary paperwork to get my claim started with them. The next day I received a call from their representative letting me know what the repair shop initially found wrong with my vehicle, and informing me it was a covered repair and he would be authorizing the repair shop to start the repairs. This was an enormous relief to me. On the 2nd day the repair shop contacted me and informed me, that they had found additional mechanical damage, all related to the initial inspection of my vehicle. They informed me, that they had already contacted Car Shield's authoring inspector and he stated, it did not surprise him and authorized the additional repairs to be completed. I am still awaiting for the repair shop to finish with my vehicle, but feel relieved my vehicle will be professionally repaired and returned to me in a timely manner. So far Car Shield has exceeded my expectations. They are respectfully keeping me informed on the status of the repairs on my vehicle, and confident I will receive my vehicle back professionally repaired, and the only expense I will incur through this whole ordeal will be my deductible on my contract with American Car Shield. I would like to commend all the representatives of Car Shield I have dealt with for their professionalism, sincere concern of my safety and their courtesy.

From getting approval for a repair. Not bad at all. The customer service through the repair was a refreshing. Everyone was very helpful. The lady and gentleman I talked with made sure I had a rental during the repair.

They were in contact with the repair shop and covered the parts I needed to fix my windows and provided us with a rental car. It was a very painless and prompt experience.

Nobody told me that I could get a rental car until the very last young lady that I spoke to. I picked up the rental and then my vehicle was ready two days later. Prior to that I had no vehicle for two weeks.