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Cars.com

cars.com
Illinois
5 reviews
3 helpful votes
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Cars.com is the source of all information that I have on cars. Of course, you are not going to buy a car on a regular basis but when you do need a car, don't buy without looking at cars.com.

Date of experience: January 1, 2017
Arizona
1 review
0 helpful votes
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Very bias site
June 10, 2019

It seems every negative review seems one way. It doesn't really show how the establishment operates, it's just the moment, maybe a client doesn't get there way and they result in negative comment.

Date of experience: June 10, 2019
New York
1 review
0 helpful votes
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Luxury automotive club
November 13, 2020

Went to luxury looking for a car and a sales man named Angel helped me out he was very helpful and Eric helped with the finance.
I recommend luxury automotive club And meet with Angel

Date of experience: November 12, 2020
Arkansas
29 reviews
140 helpful votes
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I found this site by a pop up on my computer. Thought I'd check it out. Liked it the second I saw it, but I cannot stand the default settings. Good site.

Date of experience: March 15, 2018
Kentucky
1 review
0 helpful votes
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I referred by brother to Richard Norman at Honda Marysville because he was on the market for a HONDA CRV. Richard sold me my first luxury car and I knew his professionalism and consultative approach would provide my brother with the assurance needed for a successful purchase! He made a great deal with Richard and bought a beautiful 2018 CRV.
Candace

Date of experience: November 10, 2017
California
1 review
3 helpful votes
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I mostly see ads from slimy car dealers that are selling cars with greater than
200K miles and salvaged titles. And the new car dealers don't seem to touch
Anything under a $10K selling price.

Date of experience: December 3, 2018
California
2 reviews
0 helpful votes
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Good Job Joyee
April 24, 2019

Joyee is so good to me, give me a huge discount, and take care of me, bought another one because my car just totaled, still like to come back here. You can come and see him on Toyota Sunnyvale

Date of experience: April 24, 2019
Minnesota
1 review
1 helpful vote
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Too many dead ends, and dealers not communicating reasonably. Too many cars posted that are already sold.

Date of experience: November 25, 2022
California
2 reviews
0 helpful votes
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It is cool
May 26, 2017

I am a man who always online to check the cars, it is the good one for me to get some ideas of the cars, and i can get the e-mail when there is a new cars.

Date of experience: May 24, 2017
Wisconsin
1 review
1 helpful vote
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If you write a positive review, they post it on their website, but if you write a negative reviews, they don't post it for certain models / car companies. Fishy.

Date of experience: September 6, 2017
Colorado
1 review
1 helpful vote
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Denver Cars.com
September 5, 2017

I had a terrible experience selling my car with cars.com. I was berated because I wouldn't sell my car for $1200 when I was quoted $3500 over the phone. And I mean berated, this man explained to me like I was a simpeton that "an appraisal is what people schedule when they actually want to sell a car". Thanks, buddy, but no one usually just goes along with being counter offered $2000 less. I said thanks for your offer but I have other appointments this week with other interested buyers so I'll have to stay in touch. He responded with "Where are they then? If you have so many interested buyers then where are they now?" I had simply scheduled the appraisal with cars.com earlier in the week and the carmax and craigslist appointments later in the week. I was pretty shocked that this dude had the audacity to speak to me this way when he was trying to buy my vehicle, and just ended up settling for $2500 (quite a jump up from $1200 max) because I just wanted it to be over with. I am a young female, by the way, and I feel like I was intimidated and taken advantage of on purpose and that if I had brought a male presence, that this wouldn't have happened. Common in the business of cars, but disgusting for 2017.

Date of experience: September 5, 2017
Iowa
1 review
0 helpful votes
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Overall fantastic
October 28, 2022

Overall fantastic, looking for professionalism shop here, as I walked in already felt like an important person.

Date of experience: October 28, 2022
Illinois
1 review
5 helpful votes
Follow Suhel a.
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I send my information to car. Com then they have a counteract with som cars Deeler to sell your info to them and Chaking you credit with out your nalleg.
Today I seen hard inqary on my credit report from one of the chavey car deeler when I don't know my personal information was send to them. What I did I call the deeler and they advice me to countact cars. Com. Over all pleas I don't advice to give or trust this site. You need a car just go to aney car deeler that you chose.

Date of experience: August 15, 2018
Illinois
1 review
0 helpful votes
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JP IS THE REAL DEAL
November 9, 2021

JP I love him he's very patient and if I may add gets straight to business. I wasn't even in honda a long period of time. I will recommend him to anyone that's looking to buy a car

Date of experience: November 8, 2021
Minnesota
1 review
0 helpful votes
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Bobbie keys at dream nissan was great. He help me fond the car I was looking for with no problem. He was very easy to work with. I give him a 5star

Date of experience: April 27, 2023
Illinois
1 review
0 helpful votes
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Lou Bachrodt
July 23, 2016

Just recently purchased a car from Lou Bachrodt and I actually had a great experience with my car salesman JR Henry he was great he got me to the payment amount I requested and he has followed up with me also.

Date of experience: July 22, 2016
Colorado
1 review
1 helpful vote
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Advantage Chevy Excellant
September 25, 2017

I would like to thank Advantage Chevy in Bolingbrook for Excellant customer service I received I came in there they took care of me right away and got a brand new Chevy crude off showroom floor everyone was friendly and helpful and I was very happy w service thank you

Date of experience: September 25, 2017
New Jersey
1 review
3 helpful votes
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I feel forgotten by BMW of Atlantic City. I took my car there on Oct. 12,2017. I paid for electronic service that was not totally completed. I noticed this after I left. I went back the next day and they fiddled with the car. I went back two days later and waited for several hours, but the problem could not be fixed. A week later, October 31, I took my car back to BMW. They kept my car for 9 days, until November 9,2017 and still did not fix the problem. For most of the days, my car was just in the parking lot. How do I know, because I went out there once to get something out of the car and because I also rode past two more times and saw the car in the same spot. True they gave me a loaner for the 9 days, but when I got my car back, the problem still was not totally fixed. It is now 12 days after I last took my car to BMW (November 21,2017), and I am disappointed in BMW of AC and feel that they not only let me down, took my money, did not fix what I paid for, and did not follow up to make sure that I was a satisfied customer, which I am certainly not. I want to know, how is BMW of AC going to fix my problem and if they can't, then what is BMW going to do to remedy the situation?

Date of experience: November 21, 2017
California
1 review
0 helpful votes
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We found several vehicles my daughter was interested in on Cars.com
I spoke with Tom Diefendorf at Roseville BMW, he provided us with outstanding
Customer service and attention on the 2015 BMW she purchased. Tom and I talked on the phone a couple of times prior to meeting in person with my daughter. He was always patient, professional and polite. He emailed all the options on the vehicle of interest to me so I could review the safety features I was most interested in. He would always call me on time with follow up and was very genuine in comparison to the other dealerships I had been working with such as, Niello and Mountain View.
When I came to meet with Tom Diefendorf with my daughter, he was knowledgeable, professional, a great listener and caring. He made the transaction smooth and seamless from start to finish. Such a nice guy. Who wouldnt want to do business with him?
Tom Diefendorf continued to follow up with me after the purchase which gives me great
"peace of mind" in knowing that Tom will be there if anything is needed.
Tom was easy to work with, treated me with respect and urgency, kindness and concern.
I would highly recommend Tom Diefendorf and Roseville BMW to family & friends when
Purchasing a new or used vehicle.

Date of experience: February 27, 2019
Massachusetts
1 review
0 helpful votes
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North Shore Mazda
June 21, 2020

I recently purchased 2017 Mazda 3 from North Shore Mazda. Duarte Bettencort coordinated purchase. All happened with such ease. Thank you North Shore Mazda and thank you Duarte.

Date of experience: June 21, 2020

Overview

Cars.com has a rating of 3 stars from 301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cars.com most frequently mention next day and phone number. Cars.com ranks 571st among Car Buying sites.

service
38
value
35
shipping
16
returns
16
quality
36