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Cars.com

cars.com
Alabama
2 reviews
0 helpful votes
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Very patient
September 29, 2017

They reply every of my e-mails on time. No matter how trival the e-mail would be, they reply it carefully with nice words. Their customer service is very nice. Thank you!

Date of experience: September 27, 2017
Florida
1 review
1 helpful vote
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Exceptional service
December 15, 2016

Recently bought an SUV fom Coggins Honda in Jacksonville Florida. My sales rep. Roula Freiha was amazing, she made the whole experience a joy, she was friendly, helpful, very knowledgeable walked me thru all the options on the SUV, very professional and her winning smile made my day! Thank you Roula

Date of experience: December 15, 2016
Washington
1 review
0 helpful votes
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Wondering how an offering is determined to be a "good buy" or other rating. My observation is that it is
Not consistent and raises question how valid this feature is presented.

Date of experience: February 5, 2020
New Jersey
1 review
0 helpful votes
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Bristol auto mall
March 28, 2021

Bristol auto mall they were very nice and professional and Phil was wonderful at helping me find a car in my price range with good mileage I live in Pleasantville and my Chevy spark made it him with no problem at all I would go back any time and buy a car from them again

Date of experience: March 27, 2021
Connecticut
1 review
1 helpful vote
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Allow pop ups in that allow people to hack your account fake news
Allows other people to hack into your account this is bad for a website they ask for too much information about you

Date of experience: June 30, 2019
New Jersey
2 reviews
1 helpful vote
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I very rarely write reviews, but this is a special case. Nikki Elmore made our Freehold Hyundai dealership experience very enjoyable. She helped us every step of the way, answered all of our questions, she was knowledgeable and patient while we went through several choices to decide on the car we wanted, and she never put any pressure on us. In helping us to get the car we wanted Nikki went above and beyond. The dealership did not have the Kona which we wanted, so Nikki wasn't just pushing a car on the lot for us to buy regardless if it was the same model or color. She got the delivery of the car from another dealership by the end of the same day. Before we took the car home Nikki explained everything we needed to know about this new car, set up blue tooth connections of my wife's and my phones. She supported us even after we took the car home. Called us multiple times asking whether we were happy with the car. She also helped us to speed up receiving trade in and prorated warranty cancellation checks. The whole car experience with Nikki was awesome! 10/10 I would definitely recommend Nikki of Freehold Hyundai.

Date of experience: July 28, 2021
Colorado
1 review
0 helpful votes
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Bought a Vehicle from this Dealership. Was Very well Inspired, by there Attitude and Care. Evert, Phil, and Steve. Wow... What a team. It was a Fun, knowledgeable Experience. These Guys, do it Right.

Date of experience: December 15, 2018
New Hampshire
1 review
0 helpful votes
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I recently bought a 2010 honda piolet from Norms Used Cars in Wiscasset Maine. Not only am i beyond happy with the excellent condition my Honda was in when i bought it but the gentleman that sold it to me Chris Lamoreux was extreamly helpful and kind he made tge whole process seem so easy and treated me like family. Thankyou Norms i will be recommending you to any of my friends in the market for a fair price on a used vehicle.

Date of experience: October 24, 2017
Nevada
1 review
0 helpful votes
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Automart nv is amazin
October 23, 2019

I am so thankful went in with a busted down 06 Scion thanks to Marty and his team left with a 2013 Passat I'm they are so respectful and work hard to get u a great deal I am more then happy and recommend to anyone looking for a car

Date of experience: October 21, 2019
Illinois
1 review
7 helpful votes
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cars.com
November 29, 2015

Why doesn't cars.com post negative reviews about a dealer? I think their review ratings are not reliable if they only post positive reviews which are biased.

Date of experience: November 29, 2015
New York
5 reviews
0 helpful votes
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My fourth vehicle at Bayside, Chrysler, Jeep, Dodge Dealer in Bayside, NY (*******)
Needless to say... ALAN, Matt (his son) and Jason are STARS. It could not be easier, smooth and perfect without them. Bayside is the greatest Jeep-Chrysler-Dodge Dealership around, I have been at several locations, bought in different dealership in the past, but WILL ALWAYS go back to BAYSIDE.
Way to go guys, I really appreciate you honesty, friendliness and help you always provide your customer.
All the very best,
You deserve TWO THUMBS UP.
Regards,
Luiz C Laba

Date of experience: May 25, 2016
New Jersey
1 review
0 helpful votes
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We needed a car ASAP, pulled into Kia, never thinking we would be able to leave with a new car, & a few very pleasant hours later, we left with a new Kia Forte! Al Angelo never pressured us and made us feel like we were family. Anyone looking for a Kia ask for Al
D & V Jager

Date of experience: September 28, 2019
Wyoming
2 reviews
7 helpful votes
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It provided great tools for getting a reasonable price for my 2014 Subaru as a trade in and the 2015 Audi I purchased for my daughter. Wise choice for the detail oriented car buyer out there.

Date of experience: May 28, 2018
Ohio
1 review
0 helpful votes
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Great Salesman
June 22, 2020

We had a wonderful car shopping experience at Right Honda when we purchased our new Honda Accord! Salesman Gene Gebeke was GREAT! No pressure and answered all our questions and concerns! Plus we love our new Honda Stef & Roger Torgerson

Date of experience: June 21, 2020
New York
1 review
0 helpful votes
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Toyota of Hattiesburg great buying experience from salesman Zach Graham he let me share my price what I wanted and help match the perfect truck for my son. Very patient and knowledgable. Thanks Zach.

Date of experience: August 15, 2016
California
2 reviews
7 helpful votes
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The search engine of car
September 12, 2018

Fantastic site to find your dream car. I have used this site to find my vehicle. Sometimes, the information can be misleading. Overall, great service.

Date of experience: September 11, 2018
California
3 reviews
4 helpful votes
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The upside: Carfax report included. Useful to know what your car's history is... especially if you're selling it as a car with a clean history.

The rest:
I love the site for buying and for advice, but as a private seller, it was a waste of money. I listed my 2006 Accord with a competitive price (mid 4 figures), and yet in 1 month of listing I got exactly 1 message, and the prospective buyer never responded. All the people who were interested in the car, and ultimately its buyer, came from Craigslist.

The dumbest and most offensive thing is that the site - which is all about paying a fair sum to list your ad - doesn't support LINE FEEDS. (That is the Enter/Return key.) Yup that's right, you pay good money to have your detailed ad turned into a jumble that makes you look disorganized and crude.

Speaking of disorganized, I actually called them to cancel my ad (which they did, because it's been just a few hours since I posted it) (of course there's no way to cancel from the site, you have to Call!)... and they did refund my money, but never canceled the ad! :D And because it generated so little traffic, I didn't even notice until I sold my car.

Date of experience: November 17, 2018
Vermont
2 reviews
5 helpful votes
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Auto City tricks customers into writing a good review of their dealership with the promise of a gas gift card but it only benefits them and you will not receive the promised gift card. Salesman Austin will not follow through on any thing he tells you and he and the dealership will avoid your repeated calls at all costs and will lie and tell you he is off, at another location, unavailable or out sick. He was contacing Ford for the keyless entry code while doing paperwork on the sale of the vehicle purchased and went as far as to get the number needed on his camera phone and promised to call the following day with the code. I haven't heard from him since the sale. All buyers BEWARE, this is an unscrupulous dealership that uses bait and switch tactics and does not follow through on promises and even when asked to put something in writing they will not. This dealership needs to be investigated by the Virginia Attorneys Office. Do not buy from this dealership unless you enjoy being scammed! Cars.com would be wise to eliminate this dealership as they will also tarnish your reputation along with their own! Buy from a trust worthy competitor. Word of mouth can help a business and it can also save countless others from making a mistake. Do not trust or buy from this dealership!

Date of experience: November 13, 2016
Tennessee
1 review
0 helpful votes
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A-1 service
April 24, 2019

I am truly grateful for the work AL
And Davian did expediting the paperwork and overcoming some roadblocks in the sell of my new Corvette. If you need a car see Al or Davian at Rick Hendrick Chevrolet in Duluth

Date of experience: April 24, 2019
Texas
1 review
0 helpful votes
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Just bought our second new car from Piehl Motors in Princeton, Illinois.
Both times we bought through Randy. He does a great job.
LeeAnna in the service dept really is great too.

Date of experience: March 14, 2019

Overview

Cars.com has a rating of 3 stars from 301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cars.com most frequently mention next day and phone number. Cars.com ranks 571st among Car Buying sites.

service
38
value
35
shipping
16
returns
16
quality
36