Got an offer from site. Cars.com then sent an email confirming offer and pointed me to a dealer to turn car in and complete transaction. The dealer rep called confirmed time and date and location. When i got there dealer rep wanted keys and registration. They then proceeded with an offer which was much lower than initial offer. Attempted to hold me hostage by holding my keys and registration as they went back and forth with a manager.
Their comment when I asked about offer from Cars.com "they aren't buying the car". Avoid this con.
Searching and calling different dealers on this site I've found that the advertised prices are not the actual prices the cars are being sold for. The prices, once I call the dealerships, have gone up as high as $7000. I get some runaround about needing to qualify for rebates(100% disabled Vet, who can't drive anyway. First responder but not a nurse, certain tax bracket). I'm sure people with a qualifying tax bracket aren't searching cars.com for a car. So this has been my experience in SoCal on this site. I'm sure others will have their own experience.
The "dealer" cars.com sent us to was 21st Century Auto Group and they were a very shady company. The sales person was not going to let us leave until we agreed to take his rediculous price. We got up to leave and the worm started calling us names! Seriously! The dealership gives off a vibe similar to the show "the sopranos" …. Trust me - steal clear of these scammers.
After setting up an ad with a couple of other (overpriced) sites, I decided to add Cars.com. I was very impressed with the price of FREE. When I finished adding the details and photos the ad looked great! It allowed easy edits (and there were many) and cost me nothing. Several prospective buyers were sent to me from cars.com--they were just as good as the buyers sent to me from Cargurus, ebay motors and Craigslist (Carvana was such a joke!). All of the features which concerned me (length of ad, number of photos, features listed, ad editing, ad price, popularity of the site, and site functionality) were available and of the same caliber as ANY of the paid sites. I'm not sure if there's a fee we have to pay if the vehicle sells (I canceled my ads after a couple weeks due to a change in business plans), but f there is it's a much better deal than the paid sites who charge up-front whether the vehicle sells or not. I will DEFINITELY recommend and continue to use Cars.com.
These People Are CROOK'S. 8,000 truck ended up almost 12,000... 4,000 in tax's and fees to the Elderly, Disabled Who just lost everything in a hurricane... SHAME ON YOU! Mcgrath Fort Myers Volvo. The Brakes Failed and Myself and my Wife almost died. How can you people Sleep at night... God Will Punish the people who take advantage of the unfortunate.
Cars.com has very poor customer service and generates very few good leads. We ran into several issues where deleted/sold vehicles would show back up for sale on their website out of the blue. We could not see them, remove them, or delete them from the backend where we have previously marked them sold. All requests to have them removed were ignored. This created confusion and made some customers angry. Hajreta Kadic in accounts receivable needs to be replaced with someone more competent and friendly. Julia Zayed as an account representative is worthless.
This site is a joke for an owner trying to sell their car. These clowns shut me down 2 times trying to sell mybtruck. When I called and asked why, they said I need to prove to them I OWN the truck and send them proof! WTF seriously but if I paid them or was a dealer, it's OK lol.
Dairon was great help! Monthly payments was a little over our budget but he tried his best to make us have a great experience and feel comfortable buying a car thanks hgreg for your wonderful 5 STARS!
So, the problem with Cars.com is that the price you see is often nowhere near the price you'll pay. Dealerships show the MSRP and may add over $10,000 to that price after you contact them. Yes, $10,000. I found that to be a huge waste of time and not worth the effort. It would be very easy to change that and actually show the price you have to pay.
They made me 6K offer to buy my car and then someone called me from Mercedes Benz of fayetsville and said they would offer me $2000 instead. Saying that the cars.com offer is just an estimate lol. From 6k to 2k!So it's a scam to market you to local dealers
Cars.com will post a false add (maybe a ‘too good to be true') and then the details of that ad will change once you give your email and phone number requesting more information. I suspect they are either making money off of your info or from extra purchases like carfax, which you should be able to find publicly anyway. Don't use this site.
I've been using this site for years. Cars.com leaves sold listings up for weeks, maybe months, after they have been told a car is no longer available. I guess this is to inflate the number of listings. Also, I presume it helps raise the click revenue they can charge unknowing sellers. Lastly, there are clearly examples of fraudulent listings, I feel like it's ALL the private listings. If you respond to them, eventually, some time later, you *will* be contacted about how lucky you are that it's still available. And only by text. I've reversed searched the images, they are taken from other sites. Anyway, Cars.com... they lack ethics and morals and I think they allow criminals to flourish on the web. If I could give them a zero stars I would.
This is not my first rodeo. Actually it may be my last as I have waited for an R8V10 for years. I purchased a 2010 MT from Jakes Motorcars and they were amazing. Beginning with Sherry to Mike, the experience was seamless. No pressure just old fashioned American customer service. They are absolutely #1!
The car is amazing.
Went to Campbell Auto, paid $1,000 down.
Took car back, as it had trouble codes reset and still light came on. Salesman said drive it two weeks until the warranty is good. Sounds like fraud to me. Never got my $1,000 back.
I called today and got a hold of Clinton McKay in Starke, Florida.
We were talking and he was helping me out until I told him of my politics, he then began calling me a racist, sexist and nazi; pretty much everything under the sun besides God child.
I'm writing this review not to hurt him but to have the company focus less on belittling their clients because of politically views and more on the base of what they're looking for.
Much thanks!
Car dealers on cars.com continually bait and switch. They leave cars up on the site for days and weeks, probably months without the car being in stock. Total waste of my time to search for cars that don't exist. When you post a negative review they do not post it, in effect creating a false review system and protecting their paying customer. Someone should start a class action law suit against them. It's just wrong! You think you're buying from a "5 Star" dealer when you may be buying from a total sham dealership.
They lie! Looking at a Honda and thier add pops up using every bit of click bait to capture my information. Whopping discounts, huge sale etc. Its all BS and a lie to steal your info.
Run away from this company!
If you list your car on cars.com, expect ridiculous offers from their car purchasing service. Beware of bait and switch offers. I received text offer for $20,526 and agreed to that offer but then they sent actual purchase agreement at $11,400. I removed my ad from this site and will not do business with a company that operates like this.
From before arrival on the lot, just when i was talking to Simon and Steve over the phone, I could tell that this was a legit dealership. Every one who works here is very friendly, knowledgeable and helpful. Aaron in financing provided one of the most painless, easiest financing experiences I've had. I will definitely buy another vehicle from them.
I was in a bind with my old vehicle. Wesley Egerton at Winners Circle Nissan of Hampton was very helpful in getting me back on the road. He assessed my car needs and responded quickly and efficiently. I didn't feel rushed to make a decision. Wesley made the process easy by making sure everything was taken care of before I left. Thanks so much for the awesome service. I highly recommend.
Cars.com has a rating of 3 stars from 301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cars.com most frequently mention next day and phone number. Cars.com ranks 571st among Car Buying sites.