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Cars.com

cars.com
Illinois
1 review
1 helpful vote
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I had a great experience with Allen and Mel. These guys were wonderful, like a Batman and Robin duo! Please, if you are considering a new JEEP remember to ask for these two guys. Thanks again the Marino team!

Date of experience: October 5, 2017
Norway
2 reviews
9 helpful votes
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After having my posting up for a week it only had 13 views. Facebook marketplace was close to 200. Cars.com was the only posting I made including my phone number, and I received multiple robo calls from shady businesses about wanting to help me sell my car or "leave a message if you want to list an ad". So not worth it!

Date of experience: April 10, 2018
Michigan
1 review
0 helpful votes
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Awesome Saleman
December 14, 2017

I walk into Seelye Kia in Kalamazoo Michigan. This nice gentleman name James Campbell walk up to me with a beautiful smile. It was the most heart warming experience. I would recommend that if you are looking for someone who care about what they do then James Campbell is who you would like to see. Thank you again Mr. Campbell
Lillian Lee

Date of experience: December 14, 2017
Arizona
1 review
0 helpful votes
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Needed a work truck
September 18, 2019

My husband needed a work truck so I started my research online... I found Vip Auto Sales in Mesa... as much as I hate going to car dealers we decided to give them a try... the staff there including Ken the owner are very professional & helpful... not pushy like the bigger car stores... we found the truck he liked within our budget, we drove it and decided to purchase... it was a very simple process and we were approved within hours... Cliff the finance mgr. Made it happen... Norton cleaned the truck for us and put on our temporary plate and we were on our way... Thank you Vip Auto Sales for making this happen.

Date of experience: September 17, 2019
Minnesota
1 review
2 helpful votes
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Listed my daughter's vehicle for sale on Cars.com for the fist time. Can't seem to access the listing or the inquiries on her car on the app even though she got emails. Used a computer to login and still can't find the listing. Pictures posted when listed did not appear. Clicked the Feedback button and then chat feature and nothing. Moving to another site.

Date of experience: May 30, 2022
Georgia
1 review
6 helpful votes
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They said they would give me ******* for my 2010 shelby mustang, but lied big time giving me only 3500. They are frauds who lie about everthing. Spoke with gm who hung up on me. Its has bad as it is with this dealer. Don. T walk, but run as fast as you can from them. They are thieves of the first order.

Date of experience: May 29, 2020
Pennsylvania
4 reviews
40 helpful votes
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Every couple of years we find ourselves looking up information on cars.com before we buy locally. It's very useful for finding certain makes/models that have a lot of recalls, or have a poor transmission that fails easily etc... Recently purchased a van for my business, seen first on cars.com

Date of experience: May 11, 2017
Oklahoma
1 review
0 helpful votes
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Working for a decently large company, and had to purchase some fleet vehicles. Searched through some various sites, and called some local dealerships. I got a better deal through cars.com. Highly suggest them for all of your car purchasing needs.

Date of experience: May 25, 2017
New York
1 review
0 helpful votes
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This dealership went out of there way to help me with a problem I had with A vehicle I bought from them. If you want good service and are looking for a vehicle shop James Mitsubishi in Rome N.Y.

Date of experience: November 21, 2022
New Jersey
1 review
5 helpful votes
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I did write a negative review about dealer after visiting him through cars.com who had 4.9 rating out of 5 with 300 reviews. So it seems i fell for the cars.com scam which just published good reviews not negative. So guys the cars.com dealers review is not reliable

Date of experience: March 10, 2016
Kentucky
1 review
4 helpful votes
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What a joke.
August 6, 2020

I PAID $49 to list my car for sale. They happily took my money and told me my car would be listed. This was 4 days ago. So I went to check on the status of my listing today and I found out that they had "disabled" my account. They never bothered to tell me about this. I paid money for them to delete my listing is basically what it all boils down to. Deleting a listing and disabling an account is one thing, but if someone pays you money for your service, shouldn't you contact that person to let them know? I sure think so. I consider this to be theft.

Hey cars.com- Give me my money back. And please keep my listing and account deleted. I never want to give you so much as the tiniest of opportunities to ever make a fraction of a cent off of me in any capacity. You are pure scum.

Date of experience: August 6, 2020
Florida
1 review
3 helpful votes
Follow M M.
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Website is terrible
December 23, 2018

Saved 12 vehicles to review later in order to choose the best one. When I tried to reopen them, the site defaulted to the search page. Wasted my time researching. Have to start over. The site should either allow you to reopen the file, or warn you that you cannot save them. Corporate stupidity.

Date of experience: December 23, 2018
GB
3 reviews
8 helpful votes
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The site is GOOD and I mean GOOD! I have now purchased my second car through Cars.com, they make it easy to search by price and mileage and everything else.

I have used AutoTrader.com and find Cars.com to be much better.

The key is to learn their search features and begin your quest for your new ride!

I have recommended them to many and I will continue to use Cars.com for my next vehicle. It sure beats trying to haggle with the local car guys, and there are so many to select from on this site. Finding a low mileage car for the right price is easy on here.

I recommend the site highly.

Date of experience: November 18, 2014
Pennsylvania
1 review
0 helpful votes
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Bought my corvette from Import one that was a great experience. Rob is Honest and sincere. When I had to sell the car he also came through and help me to do that, great person to deal with! Your the man Rob!

Date of experience: August 17, 2017
Illinois
1 review
1 helpful vote
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The pricing to dealerships id a rip off;
The pricing that Cars allows advertised has hidden charges that consumers don't see until after they call or visit some franchise dealers; they unfairly give an advantage to new car dealerships while letting them advertise untrue pricing to consumers.

Date of experience: April 23, 2021
Georgia
1 review
3 helpful votes
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Bait and switch!
October 6, 2022

My instant cash offer was just bait! When I got to the dealership to turn in the vehicle I was low balled! Walked away! Car was perfect and as represented in questionar! Use carvana or vroom. Sold 3 vehicles with them no problem!

Date of experience: October 6, 2022
California
1 review
3 helpful votes
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Cars.com USED to be a great way to sell a car, and everyone I knew who had used it had been successful, so when it came time to sell one of my cars, a highly popular convertible in great condition, I created the appropriate ad, paid to upgrade it, etc. but soon realized Cars.com had become a waste of time and money. What's more is it appears they use info from your ad to in fact put competing dealer's ads in front of yours. Think of it like Google "customizing" your browsing experience by filling your web pages with ads related to your search terms. The problem is the ads go against what you say in yours. This has been my experience, and I paid other services to list my car with far better results, so I believe this is a fair comparison. So disappointing, and I've lost all respect for this business. Now, it's just one more negative to add to the experience of buying and selling a vehicle.

Date of experience: August 8, 2016
West Virginia
1 review
5 helpful votes
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I spent more than an hour completing the vehicle description, taking pictures, arranging pictures and writing a description only to find that it is impossible to be connected with a buyer as a individual seller on this website. I am saying that even after I set up the account and vehicle, that when I tried to contact the seller (I noticed that no one was contacting me) that nothing comes thru - not even as spam.

Date of experience: April 28, 2022
Kentucky
2 reviews
0 helpful votes
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They had a great selection of cars and trucks. I chose a truck that I love and that I could actually afford! Everyone that works there is very helpful and I got financed within 30 minutes and out the door in a little over an hour. I would totally recommend this place to everyone I know.

Date of experience: July 21, 2016
Texas
2 reviews
2 helpful votes
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Bryan Roth@ Autos of Dallas is the individual to deal with if you are in the market for a truly great used car and a no hassle buying experience. After verifying the car was available, an appointment was made. I arrived a bit early but Bryan was already prepared with all the car information I had requested. Bryan took my license and insurance card and pointed me to the George Bush for a test drive. He remained at the dealership. When I returned to the dealership we discussed an appraisal from Car Max; which he matched and the transaction was completed. It had taken all of thirty minutes from the beginning of negations to completing the purchase. Took possession my freshly detailed Mercedes the next morning. See Bryan Roth@ Autos of Dallas, he makes car buying hassle free.

Date of experience: April 3, 2016

Overview

Cars.com has a rating of 3 stars from 301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cars.com most frequently mention next day and phone number. Cars.com ranks 571st among Car Buying sites.

service
38
value
35
shipping
16
returns
16
quality
36