Cars.com has a rating of 3.56 stars from 320 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cars.com most frequently mention customer service, great experience, and whole process. Cars.com ranks 5th among Car Buying sites.
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After setting up an ad with a couple of other (overpriced) sites, I decided to add Cars.com. I was very impressed with the price of FREE. When I finished adding the details and photos the ad looked great! It allowed easy edits (and there were many) and cost me nothing. Several prospective buyers were sent to me from cars.com--they were just as good as the buyers sent to me from Cargurus, ebay motors and Craigslist (Carvana was such a joke!). All of the features which concerned me (length of ad, number of photos, features listed, ad editing, ad price, popularity of the site, and site functionality) were available and of the same caliber as ANY of the paid sites. I'm not sure if there's a fee we have to pay if the vehicle sells (I canceled my ads after a couple weeks due to a change in business plans), but f there is it's a much better deal than the paid sites who charge up-front whether the vehicle sells or not. I will DEFINITELY recommend and continue to use Cars.com.
Got an offer for a vehicle over $12,000 less than it's actual value. What a waste of time. Not sure who is benefitting from this.
Got an offer for a vehicle over $12,000 less than it's actual value. What a waste of time. Not sure who is benefitting from this.
Tip for consumers:
Suppose to be a service company, not products. Apparently the review site is just as screwed up.
Products used:
None
Got an offer from site. Cars.com then sent an email confirming offer and pointed me to a dealer to turn car in and complete transaction. The dealer rep called confirmed time and date and location. When i got there dealer rep wanted keys and registration. They then proceeded with an offer which was much lower than initial offer. Attempted to hold me hostage by holding my keys and registration as they went back and forth with a manager.
Their comment when I asked about offer from Cars.com "they aren't buying the car". Avoid this con.
Tip for consumers:
Avoid this site
Products used:
None
So, the problem with Cars.com is that the price you see is often nowhere near the price you'll pay. Dealerships show the MSRP and may add over $10,000 to that price after you contact them. Yes, $10,000. I found that to be a huge waste of time and not worth the effort. It would be very easy to change that and actually show the price you have to pay.
After setting up an ad with a couple of other (overpriced) sites, I decided to add Cars.com. I was very impressed with the price of FREE. When I finished adding the details and photos the ad looked great! It allowed easy edits (and there were many) and cost me nothing. Several prospective buyers were sent to me from cars.com--they were just as good as the buyers sent to me from Cargurus, ebay motors and Craigslist (Carvana was such a joke!). All of the features which concerned me (length of ad, number of photos, features listed, ad editing, ad price, popularity of the site, and site functionality) were available and of the same caliber as ANY of the paid sites. I'm not sure if there's a fee we have to pay if the vehicle sells (I canceled my ads after a couple weeks due to a change in business plans), but f there is it's a much better deal than the paid sites who charge up-front whether the vehicle sells or not. I will DEFINITELY recommend and continue to use Cars.com.
Tip for consumers:
Worked great for me as a private seller. Cars.com has a VERY well-known name. There are NO fees to list (unknown if fees apply later). If you have the photos and information ready and you are simply publishing an ad for your vehicle the process is very quick and your ad will be visible in just a couple minutes.
Products used:
Listing/advertising.
These People Are CROOK'S. 8,000 truck ended up almost 12,000... 4,000 in tax's and fees to the Elderly, Disabled Who just lost everything in a hurricane... SHAME ON YOU! Mcgrath Fort Myers Volvo. The Brakes Failed and Myself and my Wife almost died. How can you people Sleep at night... God Will Punish the people who take advantage of the unfortunate.
I was in a bind with my old vehicle. Wesley Egerton at Winners Circle Nissan of Hampton was very helpful in getting me back on the road. He assessed my car needs and responded quickly and efficiently. I didn't feel rushed to make a decision. Wesley made the process easy by making sure everything was taken care of before I left. Thanks so much for the awesome service. I highly recommend.
Cars.com has very poor customer service and generates very few good leads. We ran into several issues where deleted/sold vehicles would show back up for sale on their website out of the blue. We could not see them, remove them, or delete them from the backend where we have previously marked them sold. All requests to have them removed were ignored. This created confusion and made some customers angry. Hajreta Kadic in accounts receivable needs to be replaced with someone more competent and friendly. Julia Zayed as an account representative is worthless.
Products used:
Advertising
Business is advertising vehicles they don't have at low prices to get you to click on them so they can offer the same vehicle for 10-15k more. SCAM…
Searching and calling different dealers on this site I've found that the advertised prices are not the actual prices the cars are being sold for. The prices, once I call the dealerships, have gone up as high as $7000. I get some runaround about needing to qualify for rebates(100% disabled Vet, who can't drive anyway. First responder but not a nurse, certain tax bracket). I'm sure people with a qualifying tax bracket aren't searching cars.com for a car. So this has been my experience in SoCal on this site. I'm sure others will have their own experience.
Too many dead ends, and dealers not communicating reasonably. Too many cars posted that are already sold.
TJ is a great salesman.He breaks down everything and communicates very well. I will always recommend TJ. Thank you
I finally got my new 2023 Vette. I have assisted so many that I want to share my happiness! Corvette Barbie has her new Vette and it is perfect! I understand the waiting, the anxiety, the excitement, and the final happiness! This car is everything I had knew it would be and I experienced everything at Dale Earnhardt Jr Chevrolet!
I wrote a rather unflattering review for
The Auto Store in Palmyra NJ that cars.com will not post. Don't know why? No cussing or threats. Makes a person think! They sent an email saying they were going to post it. That was yesterday. I wrote and asked them why it wasn't posted, no response.
This site is a joke for an owner trying to sell their car. These clowns shut me down 2 times trying to sell mybtruck. When I called and asked why, they said I need to prove to them I OWN the truck and send them proof! WTF seriously but if I paid them or was a dealer, it's OK lol.
Inconsistence in their search engine and my biggest complain is that you will see cars from "CARAVANA" online dealer popping everywhere like they're pushing you to see their website to only find out that none of the cars advertised by this overpriced company is available, so they are using the little click-bite trick. There is other better choices to search for your new or used vehicle. I'm not using cars.com
I found this site by a pop up on my computer. Thought I'd check it out. Liked it the second I saw it, but I cannot stand the default settings. Good site.
This review is for cars.com's instant offer business, where you can sell your car to them similar to Carvana, CarMax, Vroom and others. In selling my car I received eight separate quotes and the offer from cars.com was the highest by $1,121. When I brought my car to the local dealership as instructed by cars.com I was under the impression that the process would be similar to CarMax's and Carvana's, where they will pay you the offer price unless something doesn't check out during the final inspection, like the condition of car, extra miles, missing options, etc. Once this dealer affiliated with cars.com was done with the inspection their actual offer was well below the original offer. I balked and asked why the large difference? I told the appraiser that I had received much higher offers, including cars.com's original offer. He came back and bumped it up by $1,000 but still $1,925 below original offer. He proceeded to talk about the market and what he could get for the car, etc. All fine and I have no issues with the appraisal, but why tell me my car is worth $X and then two days later tell me it's $X minus $1,925? This is the problem with cars.com. It doesn't stack up to Carvana or CarMax. Those places will give you the quoted offer unless something is off. It appears as if cars.com gives you a high offer and when you get to the inspection they pull the rug under you. To me that is a complete waste of everyone's time and a disingenuous business model. Pay what you say you're going to pay. I will stick to Carvana and CarMax and avoid cars.com.
The upside: Carfax report included. Useful to know what your car's history is... especially if you're selling it as a car with a clean history.
The rest:
I love the site for buying and for advice, but as a private seller, it was a waste of money. I listed my 2006 Accord with a competitive price (mid 4 figures), and yet in 1 month of listing I got exactly 1 message, and the prospective buyer never responded. All the people who were interested in the car, and ultimately its buyer, came from Craigslist.
The dumbest and most offensive thing is that the site - which is all about paying a fair sum to list your ad - doesn't support LINE FEEDS. (That is the Enter/Return key.) Yup that's right, you pay good money to have your detailed ad turned into a jumble that makes you look disorganized and crude.
Speaking of disorganized, I actually called them to cancel my ad (which they did, because it's been just a few hours since I posted it) (of course there's no way to cancel from the site, you have to Call!)... and they did refund my money, but never canceled the ad! :D And because it generated so little traffic, I didn't even notice until I sold my car.
The people who worked in this dealership are extremely unprofessional and rude. I don't have an appointment and tried to ask for help to change motor oil. It won't spend a technician couple of hours (maybe just 15 minutes) and I am willing to stay at the dealership for whatever time waiting. However, a black service advisor (don't know his name) just stormed next to me and screamed at me that "THERE IS NO SERVICE FOR NO APPOINTMENT" while pounded the service table angrily. He has no courtesy to customers and I don't recommend anyone to go to this dealership. Stay away from this ugly place.
Reached out to cars.com regarding a listing they have. Advised them that the price they have listed is $10k lower than the dealership. MEGAN, told me that sometimes there are errors and that I would need to contact the dealer for correct pricing, HOWEVER never said cars.com would address the issue with the dealership and have it corrected. Seems a little strange that they would allow wrong information to sit on their site. Bad business practice!
We purchased a used car at Tampa Auto Showroom in September. When we test drove the car it was heavily scented but it also had an odor which we determined came from a floor mat in the trunk that had mold on it. We told them we didn't want a car with odors and made it clear we didn't want one with cigarette smells. There was no indication of cigarette smells when we drove it because of the heavy scent of fragrance they had sprayed in the car. They offered to clean the car again, along with the mat. The second day after we purchased the car and after the heavy scents wore off, the entire car smelled of someone who had smoked very heavily in it. It was in the carpet, the upholstery, everywhere. They may have cleaned the mat, but touched nothing else. I was amazed that these guys who seemed really decent throughout our transaction, would fail to mention that, prior to them heavily scenting this car so they could sell it, there had been a heavy smoker who owned it. I couldn't believe that they would be that dishonest when I had already mentioned that we didn't want a car that had been smoked in. I don't believe the apparent cigarette smoke smell could have been overlooked by this dealer. Every time I get in this car I get sick to my stomach from the smell, even though my husband has scrubbed it thoroughly. I didn't get a reply when I sent them a message about how disgusted I was with the car. I wouldn't go back to Tampa Auto Showroom to purchase a vehicle.
Bobbie keys at dream nissan was great. He help me fond the car I was looking for with no problem. He was very easy to work with. I give him a 5star
Listed my daughter's vehicle for sale on Cars.com for the fist time. Can't seem to access the listing or the inquiries on her car on the app even though she got emails. Used a computer to login and still can't find the listing. Pictures posted when listed did not appear. Clicked the Feedback button and then chat feature and nothing. Moving to another site.
The "dealer" cars.com sent us to was 21st Century Auto Group and they were a very shady company. The sales person was not going to let us leave until we agreed to take his rediculous price. We got up to leave and the worm started calling us names! Seriously! The dealership gives off a vibe similar to the show "the sopranos" …. Trust me - steal clear of these scammers.
Tip for consumers:
Stay away from this place!
Products used:
Did not buy anything- they quoted a price to buy my car. I drove 2 hrs to get there to sell them my car. My car is in excellent condition. They had quoted a fair (not great) price then when I got to their dealership they reduced their offer from $18k to $8k… I did sell to a different company and I was paid $18k… 21st Century dealership is a scam and the sales person acted like he thought he was Tony Soprano.
Cars.com provides consumer information on purchasing new and used cars.