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Cars.com

cars.com
Florida
1 review
0 helpful votes
Follow Debra h.
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I recently purchased a used vehicle at AutoNation Ford Lincoln of Orange Park Florida my salesman name is Gil Allen very professional very knowledgeable very easy to purchase a car from this dealership they have a customer for life

Date of experience: November 27, 2017
Virginia
1 review
0 helpful votes
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Excellence
December 28, 2022

TJ is a great salesman.He breaks down everything and communicates very well. I will always recommend TJ. Thank you

Date of experience: December 26, 2022
Minnesota
1 review
2 helpful votes
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I wouldn't reccomend cars.com to anyone
I signed up with them and they told me it was supposed to be 300 dollars a month.
When I recieved a bill for 795.84 I was wondering what in the world was the mix up. I called and asked what the problem was and demanded that they just take my money and shut the account down so I don't keep getting hit with huge bills
This was at the end of the month
When I finally got my account shut off it was the first of the month. They just sent me another bill for 499.00 dollars. When I asked why, they said because it was the first of the month when my account was shut down (the next day)
Way to bend me over for 1300 dollars :( good job cars.com you got me hope ur happy

Date of experience: February 25, 2019
Missouri
1 review
0 helpful votes
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If you are on the hunt for a new car you need to go through Motor Werks. Our family has used them several times now & hands down they are the absolute best company to work with!

Date of experience: April 23, 2020
Virginia
1 review
0 helpful votes
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Mary was so incredibly helpful. Amazing customer service. She made my experience enjoyable. The work was done efficiently and the facility can't be beat. Highly recommend!

Date of experience: June 1, 2017
New York
1 review
0 helpful votes
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I bought a car from Gender Auto Sales and I'm very pleased with it the staff there are friendly and great with people they even gave me a one year warranty which I had to use to fix the alternator and they fixed it the next day.
I would most definitely recommend Gender Auto Sales to friends and family!

Date of experience: October 16, 2019
New Jersey
1 review
0 helpful votes
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Satisfied
September 17, 2020

We went to Johnson Dodge (New Jersey)and so happy and satisfied with the guys there especially Tom O'Hare, very generous man, he's out there to show us every little detail and so so patient, we stop by late to look at the Jeep we interesting on the cold night and he doesn't mind to explain our questions, loved Tom. Thank you Tom, appreciate all you did for us and I highly recommended this place to everyone, good deal and very good customer service

Date of experience: September 16, 2020
Arizona
1 review
1 helpful vote
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Best service ever
May 26, 2017

Everyone I talked with was super friendly and professional. I usually don't leave reviews like this but it was all so outstanding that I felt they deserved some praise. Highly recommended!

Date of experience: May 25, 2017
California
7 reviews
24 helpful votes
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Buyer BEWARE!
February 19, 2020

Website does not require dealers/sellers to list 'Car Title' info like MANY other sites do. I found 2 cars from Eagle Auto on the cars.com webiste that fit my criteria, but when I reached out asking a few questions, including Clean Title?... I received a response to call for more info. This is frustrating when dealing with an online service! Soooo, I decided to ru the vin #'s and found that both cars were bought at auction, with one having a SALVAGED title and the other listing "Primary Damage; Front End... Secondary Damage: Biohazard/Chemical"! Oh my gosh! This type of info SHOULD 100% be listed in the ad!

Date of experience: February 19, 2020
Florida
1 review
0 helpful votes
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I was looking for a convertible for my wife. Met Ari at Sanford Infiniti, gave her what I was looking for. She contacted me on a regular basis on vehicles matching my criteria. Unfortunately my wife shot them all down for 2 1/2 months. Ari tried again and at that time, my wife decided on a Durango, so I was getting rid of a lease to find a challenger srt8. Happens Ari's Infiniti group just got one in. The deal was VERY pleasant, staff at Sanford Infiniti was great and Ari was and is the best sales person I've ever dealt with. I've purchased 15 vehicles in my time, not including toys, so that's saying ALOT. Thank you Ari and Sanford Infiniti.

Date of experience: July 14, 2016
New York
1 review
0 helpful votes
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3rd time was a winner!
August 14, 2017

Great experience buying 3rd car from VIP auto outlet. Would recommend them to family and friends. They will work with you to get financing and good price for your trade. Edwin was very helpful.

Date of experience: August 14, 2017
Colorado
1 review
0 helpful votes
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Purchase Kia Sportage
February 9, 2019

I usually do not go out of my way to write reviews, but feel compelled in this case because of my very positive experience with Roy Van Norton from Peak Kia, who was simply outstanding. In particular, Roy didn't try to "sell" me a car, but instead, helped me with the purchase by spending time to ask questions to understand what is important to me and matching possible options to what I need. This is very different from my experience from most other dealers, who are quick to try to push you into a lease or would be happy with anything you buy. My husband and I visited them on 3 different occasions, and each time we were greeted with absolutely no pressure and extremely friendly and helpful service by Roy who was truly concerned about ensuring what was best for me. In fact, it was Roy's suggestion to consider the Sportage that resulted in my purchase of that vehicle. This is a great fit for me and I feel like I got a very good deal overall as well. I give top ratings to all of Peak Kia with how they worked with me, their fairness and overall level of comfort with the entire purchase. I will definitely be going back.

Great Experience
Sandy

Date of experience: February 7, 2019
Washington
1 review
2 helpful votes
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Click bait
August 6, 2023

Business is advertising vehicles they don't have at low prices to get you to click on them so they can offer the same vehicle for 10-15k more. SCAM…

Date of experience: August 6, 2023
California
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE!
January 23, 2018

I bought a 2015 Kia Optima and helped by Anthony Samurio@ STG Auto in Montclair, CA. Whom dedicated his time and effort to make it possible and affordable to receive this car! First time buyer, and couldn't be any more happier!

Date of experience: January 22, 2018
Georgia
1 review
0 helpful votes
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Used truck
July 31, 2017

I want to think c garrett at auto nation mall of georgia toyota for selling m a used tundra. They will work with and they will do anything to sell you a vehicle

Date of experience: July 30, 2017
Pennsylvania
2 reviews
2 helpful votes
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I purchased a new 2019 F150 in August of 2019 The truck has been determined to have a faulty engine (uses oil) and needs to have the engine replaced. The vehicle was towed by Ford of Uniontown on Oct17,2021. It was in their shop for 2 months before they even diagnosed the problem. It has now been in the shop for over 7 months, 210 days and still no resolution. I operate a small farm and the truck is essential to my business. The dealership is aware of that and yet they will not provide me with any type of loaner while mine is down for repair.

The dealership makes no effort to keep me informed nor do they offer any possible solutions. I am making payments on a truck that sits in the dealership parking lot. The truck has been in the shop for almost 1/3 of the time that I have owned it.

FYI - the dealership is too small to have any clout with Ford. Buy your next vehicle at a dealership that can back the product even when Ford will not.

Date of experience: May 5, 2022
Utah
1 review
0 helpful votes
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Tried to search for Dodge Daytonas, a model that was popular and manufactured right up to 1993. The model isn't listed. Decided to look for the Dynasty, another popular Dodge model. Not listed. This isn't to mean that they didn't FIND any Dynastys or Daytonas, what I mean is that the MODEL was NOT AVAILABLE in the selection menu! Decided on a whim to look for Ramblers of any model. NO WAY! The brand name doesn't exist!

Then I decided to try a competitor's website, not only were Dynastys and Daytonas available in the pull down menus, they also listed bunches of them for sale.

Cars.com is valid ONLY if you're looking for specific newer models of cars. If you're looking for an older classic, the site is hit and miss at best.

Date of experience: January 27, 2017
New York
1 review
0 helpful votes
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Great location with nice sales people. Straight forward and to the point. Took my dad to get his retirement car. Sale person was ballah and he worked a good deal with us.

Date of experience: May 25, 2019
Georgia
2 reviews
1 helpful vote
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After chatting with Allen online he set me up with an appointment from there everything went smooth, I had such a great experience I'm going to send my best friend in to see Allen at ALM to get a car too...

Date of experience: January 5, 2018
Massachusetts
1 review
2 helpful votes
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I have found multiple fraudulent ads on CARS.COM they don't bother to check to see
Private ads with low prices and no VIN, no CARFAX no contact information
Stay away from Cars.com go to Iseecars, or carfax or Autotrader, CarGurus... any place else that at least does some screening to help you be safe

Date of experience: December 26, 2020

Overview

Cars.com has a rating of 3 stars from 301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cars.com most frequently mention next day and phone number. Cars.com ranks 571st among Car Buying sites.

service
38
value
35
shipping
16
returns
16
quality
36