Robin B.

We found several vehicles my daughter was interested in on Cars.com
I spoke with Tom Diefendorf at Roseville BMW, he provided us with outstanding
Customer service and attention on the 2015 BMW she purchased. Tom and I talked on the phone a couple of times prior to meeting in person with my daughter. He was always patient, professional and polite. He emailed all the options on the vehicle of interest to me so I could review the safety features I was most interested in. He would always call me on time with follow up and was very genuine in comparison to the other dealerships I had been working with such as, Niello and Mountain View.
When I came to meet with Tom Diefendorf with my daughter, he was knowledgeable, professional, a great listener and caring. He made the transaction smooth and seamless from start to finish. Such a nice guy. Who wouldnt want to do business with him?
Tom Diefendorf continued to follow up with me after the purchase which gives me great
"peace of mind" in knowing that Tom will be there if anything is needed.
Tom was easy to work with, treated me with respect and urgency, kindness and concern.
I would highly recommend Tom Diefendorf and Roseville BMW to family & friends when
Purchasing a new or used vehicle.