CarParts.com has a rating of 2.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 811th among Auto Parts sites.
Ordered 3 parts and the most important one wasn't any good. I went to a junk yard a working one! I sent several emails to get a replacement and requested a return slip for the faulty part and after 10 days still no response of course the 30 day exchange is going to screw me. This particular part is famously faulty so I want a replacement not a refund and I won't be ordering here again
Easy purchasing, early delivery, customer service got back to me promptly. Answered questions very timely. Overall, very happy with my purchase and would recommend using Car Part's. Com to anyone. A++++... Thank you
John was very interested in making my purchase correct and was very thorough, understanding and professional. Thank You. *******@yahoo.com
I called customer service/sales because I was concerned about when the product would arrive. The agent assured me it would arrive in five to seven days even though their website said it could take four or more days to ship. He said if I placed the order with him ( which I did) he would mark it to be expedited. I called after 6 days and my order had still not yet shipped and they said it would be another 3-5 days after it shipped before it would arrive. Basically everything the salesman told me was a lie and they did nothing to correct the situation.
Your rep was very helpful, even tho he had to repeat several times, due to my hearing. He help find the parts. When I asked total. You had lowest price I've found, in all my searching, several.$100's lower. Made me quite happy. The friegth cost was more reasonable, than the other places
I needed new headlights. The ones I found were much less expensive than I had anticipated. The web-site search engine worked well. Everything was clear. The check-out process was simple and hitch-free. I wish I hadn't waited so long to buy these lights, as I thought they would be expensive!
This sight has almost every part you'll need... unless you need it on a weekend. I didn't notice there NO WEEKEND SHIPPING POLICY. I paid the same price as the part to ship next day and I won't get it until Monday. Should have used a different sight
Please with this site overall thanks doing business with you great business great business thank you very much
Ordered a bleeder valve for the wife's 2010 Chrysler 300,2.7 engine. Very happy with the part, order got here quicker than expected and no damage to either the box or part. Pricing and shipping were the best, we will be ordering from you guys again.
I read the description it said it would work for my vehicle so I ordered paid for 2 day shipping so $100+ parts came in car torn apart belt wont work only vehicle I have. Sent an email was told i have to pay return shipping i called as the description said it would work for my car was talked down to something about a Google search and it's for a diesel and it's my fault so if I want to return it I have to pay shipping. Dont waste your time with this company took a risk with them and never will again and will make sure everyone I know won't aswell. Amazon or even Ebay would have been better.
Perfect, new & Fast!
I needed two new headlight with bulbs. The price was far lower than competition + they came way faster than expected. Perfect product -Thx
Purchased a damper wheel, received a confirmation email telling me I'd receive a tracking number in 24-48 hours, its now been 12 days, no tracking number, and my cards been charged.
Really fast service. Delivered my tailgate in less than a week. Ordered on Friday, received it on Wednesday. Will definitely use them again. Good prices too.
Mr Denis got me a crazy deal, Then the parts out of stock. But they replaced with a more expensive product for the same price.
Ordered part on the 1st of the month, it is now the 8th and I still haven't received a tracking number yet. There was no overnight option for shipping either. I need this part for my field service vehicle today.
Bought tailgate supports for my 2005 Odyssey and the price was unbelievably lower than other sites and they delivered. No scams or pranks. Thank you. Great to have an honest business you can trust. Keep up the great work!
Leslie from Niles Michigan
Ordered a Tail light assembly for my 04 Colorado. It was a perfect match to the original and shipping time was great even for New Years Week. Thanks!
I've ordered parts from car parts. Com a few times I always have a great experience. Ordering is quick and easy. Product was sent timely and in good condition.
Bought a tail light for my 2005 Mazda Tribute from carparts.com. The tail light was a fraction of the price from other sites but I said "I'll try them". Well the tail light was just as good as the original. Very good quality. I had read some of the negative reviews and I took a chance and it paid off. Thanks for offering great products and great prices. I would definitely recommend shopping from them. Thanks again
Juan from San Antonio Texas
Answer: Evidently not Carparts.com as I had to, even after contacting Carparts.com for help with costs.
Answer: Because they are crooks and just want any extra money from everything else. That's how they sell parts for such low prices.
Answer: Hell no not normal this company is really a joke charge for fast shipping and will be a week before you get parts and no communication
Answer: Hi Chason, For tracking a shipment, you may provide us with your order so we can assist you further. Regards, Rose R. Customer Advocate Team
Answer: Hi Angel L. We're sorry to hear if you have not received your order yet. Let us check this for you. You may provide your order number here or you may call us at 1-866-529-0412 press 2 for our Customer Service Team to further assist you. Thank you, Shen S. Customer Advocate
Answer: Hi Viçkey C., Thank you for using the Q&A portion of Sitejabber. We do offer multiple parts for your vehicle. Please give us a call at 8665290412 and ask for a parts specialist. They will make sure that you get the right part with great discounts. Thank you, Emmy C. Customer Advocate
Answer: Hi Carol, Thank you for using the Q&A portion of Sitejabber. We do offer multiple parts for a 2008 super lucerne. Please give us a call at 8665290412 and ask for a parts specialist. They will make sure that you get the right part with great discounts. Thank you, Anthony C. Customer Advocate
Answer: Hi Claudette R., Thank you for reaching out! The letter you received from us is not a scam. We were notified by the manufacturer that they found out that the recalled part did not pass the standard quality. To know more about this, you may send us an email at recall@carparts.com. Please provide your order number for our reference. Thank you, Shen S. Customer Advocate Team CarParts.com
Answer: A: Hi Jon, Thank you for taking the time to send us a feedback about the refund amount. Rest assured that we will check and help you with your order. Please provide us your order number or the email and phone number provided when the order was placed, so we can resolve your concern as soon as possible Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly. Here's your ticket# - CAT-69338. Please write this on the subject of your email for immediate assistance. Thank you. Anthony C. Customer Advocate Team
Answer: Hi Daniel, Thank you for taking the time to send us a feedback about the refund amount. Rest assured that we will check and help you with your order. Please provide us your order number or the email and phone number provided when the order was placed, so we can resolve your concern as soon as possible Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly. Here's your ticket# - CAT-63552. Please write this on the subject of your email for immediate assistance. Thank you. Sherryl P. Customer Advocate Team