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CarParts.comReviews 1,216

2.3
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CarParts.com Reviews Summary

CarParts.com has a rating of 2.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 811th among Auto Parts sites.

service
451
value
426
shipping
457
returns
344
quality
381
This company responds to reviews on average within 0 days
Virginia
1 review
1 helpful vote
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No customer service
January 26, 2019

Ordered 3 parts and the most important one wasn't any good. I went to a junk yard a working one! I sent several emails to get a replacement and requested a return slip for the faulty part and after 10 days still no response of course the 30 day exchange is going to screw me. This particular part is famously faulty so I want a replacement not a refund and I won't be ordering here again

Date of experience: January 26, 2019
Idaho
1 review
0 helpful votes
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Easy purchasing, early delivery, customer service got back to me promptly. Answered questions very timely. Overall, very happy with my purchase and would recommend using Car Part's. Com to anyone. A++++... Thank you

Date of experience: January 21, 2019
New York
1 review
0 helpful votes
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John was very interested in making my purchase correct and was very thorough, understanding and professional. Thank You. *******@yahoo.com

Date of experience: January 15, 2019
New York
1 review
0 helpful votes
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Lied about delivery time
January 15, 2019

I called customer service/sales because I was concerned about when the product would arrive. The agent assured me it would arrive in five to seven days even though their website said it could take four or more days to ship. He said if I placed the order with him ( which I did) he would mark it to be expedited. I called after 6 days and my order had still not yet shipped and they said it would be another 3-5 days after it shipped before it would arrive. Basically everything the salesman told me was a lie and they did nothing to correct the situation.

Date of experience: January 15, 2019
California
3 reviews
0 helpful votes
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Your rep was very helpful, even tho he had to repeat several times, due to my hearing. He help find the parts. When I asked total. You had lowest price I've found, in all my searching, several.$100's lower. Made me quite happy. The friegth cost was more reasonable, than the other places

Date of experience: January 13, 2019
Texas
1 review
0 helpful votes
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Headlight purchase
January 14, 2019

I needed new headlights. The ones I found were much less expensive than I had anticipated. The web-site search engine worked well. Everything was clear. The check-out process was simple and hitch-free. I wish I hadn't waited so long to buy these lights, as I thought they would be expensive!

Date of experience: January 13, 2019
Texas
1 review
0 helpful votes
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Hasn't got here yet
January 13, 2019

This sight has almost every part you'll need... unless you need it on a weekend. I didn't notice there NO WEEKEND SHIPPING POLICY. I paid the same price as the part to ship next day and I won't get it until Monday. Should have used a different sight

Date of experience: January 13, 2019
Wisconsin
1 review
0 helpful votes
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Please with this site overall thanks doing business with you great business great business thank you very much

Date of experience: January 12, 2019
Kansas
1 review
0 helpful votes
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Ordered a bleeder valve for the wife's 2010 Chrysler 300,2.7 engine. Very happy with the part, order got here quicker than expected and no damage to either the box or part. Pricing and shipping were the best, we will be ordering from you guys again.

Date of experience: January 12, 2019
Georgia
1 review
0 helpful votes
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Wrong product recieved
January 11, 2019

I read the description it said it would work for my vehicle so I ordered paid for 2 day shipping so $100+ parts came in car torn apart belt wont work only vehicle I have. Sent an email was told i have to pay return shipping i called as the description said it would work for my car was talked down to something about a Google search and it's for a diesel and it's my fault so if I want to return it I have to pay shipping. Dont waste your time with this company took a risk with them and never will again and will make sure everyone I know won't aswell. Amazon or even Ebay would have been better.

Date of experience: January 11, 2019
Texas
1 review
0 helpful votes
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Headlights Nissan Sentra
January 12, 2019

Perfect, new & Fast!

I needed two new headlight with bulbs. The price was far lower than competition + they came way faster than expected. Perfect product -Thx

Date of experience: January 10, 2019
New Jersey
1 review
1 helpful vote
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Don't waste your time. Been few days. Maybe they will. Respond soon. Lol... still... waiting...

Date of experience: January 10, 2019
New York
1 review
1 helpful vote
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Purchased a damper wheel, received a confirmation email telling me I'd receive a tracking number in 24-48 hours, its now been 12 days, no tracking number, and my cards been charged.

Date of experience: January 9, 2019
Louisiana
1 review
0 helpful votes
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Awesome service.
January 9, 2019

Really fast service. Delivered my tailgate in less than a week. Ordered on Friday, received it on Wednesday. Will definitely use them again. Good prices too.

Date of experience: January 9, 2019
Maryland
2 reviews
0 helpful votes
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Mr Denis got me a crazy deal, Then the parts out of stock. But they replaced with a more expensive product for the same price.

Date of experience: January 8, 2019
Arizona
1 review
1 helpful vote
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Still waiting
January 8, 2019

Ordered part on the 1st of the month, it is now the 8th and I still haven't received a tracking number yet. There was no overnight option for shipping either. I need this part for my field service vehicle today.

Date of experience: January 8, 2019
LESLIE K.
Michigan
2 reviews
0 helpful votes
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Bought tailgate supports for my 2005 Odyssey and the price was unbelievably lower than other sites and they delivered. No scams or pranks. Thank you. Great to have an honest business you can trust. Keep up the great work!

Leslie from Niles Michigan

Date of experience: January 7, 2019
Arizona
1 review
0 helpful votes
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Ordered a Tail light assembly for my 04 Colorado. It was a perfect match to the original and shipping time was great even for New Years Week. Thanks!

Date of experience: January 7, 2019
Florida
1 review
0 helpful votes
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Quick and easy
January 7, 2019

I've ordered parts from car parts. Com a few times I always have a great experience. Ordering is quick and easy. Product was sent timely and in good condition.

Date of experience: January 5, 2019
Texas
1 review
12 helpful votes
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Bought a tail light for my 2005 Mazda Tribute from carparts.com. The tail light was a fraction of the price from other sites but I said "I'll try them". Well the tail light was just as good as the original. Very good quality. I had read some of the negative reviews and I took a chance and it paid off. Thanks for offering great products and great prices. I would definitely recommend shopping from them. Thanks again

Juan from San Antonio Texas

Date of experience: January 4, 2019

From the business

Shop for discount auto parts at CarParts.com - the cheapest online source for all your aftermarket parts and accessories needs.


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Chicago, IL, United States