CarParts.comReviews 1,216

So I ordered a front bumper and a grille kit for my Toyota Corolla and when I received it. It was bent and it wasn't the right part so I tried to contact them. And they take wayyyy to long to get back with you and come to find out I ordered the wrong thing so I wanted a refund and the best they could give me was 70 dollars and I'll have to pay the shipping. Keep in mind I spent $236 on it. I'll save you from money so take my advice its definitely not worth ordering from them.

I ordered a matching set of headlights for our Nissan. I received an email that day saying my order had shipped. Then two days later i received an email saying my refund had been approved? I had no idea what they were talking about. They refunded me the price of one headlight and sent the other one to me. When I called to asked them to call me and talk about the problem they emailed me again and said they had sent me a parts shortage notice on the day they refunded my money for the one light and that I should wait 2 to 3 weeks and try to reorder the other light! They should have never sent me one light when I ordered a set without getting in touch with me first. And its been 3 days now and they still haven't gotten back to me with an (RMA) so I can send this one back and get a refund to order a set from a reliable company. Terrible service!

I ordered a mirror assembly for my jeep from them on 4/8 which the website saying it would be here to me at 4/10. However I checked this morning and it said it would be to me wednesday 4/15. However after checking again since I got an email from FedEx it now states I will get it 4/17. Now I'm not one to complain since the buying process was fantastic quick and easy but the shipping is ridiculous. I would under 3-5 business days which is what it was seemingly to be, but now well over a week for a part to be purchased and received by me. I might as well have ordered it from amazon where I could've gotten it from the actually mirror manufacturer, or Walmart. I have bought one thing from carparts.com and I will never do it again.

I purchased a mount for my car. It was the wrong mount. Yes that's my fault. But Its impossible to return this item. It's been over 5 days and I have yet to hear from a rep to tell me correct ways to go about the return process. After they told me it would only take 2 to 3 days to contact me. Its quite disappointing this is how they take care of customers. I dont recommend and I definitely wont ever purchase this website again. Really shows they dont care about their customers and they just want your money.

My elderly neighbor backed into my driveway hitting my new car and damaging my side fender. I immediately went online looking for a reasonable priced fender I could afford and came across this website which had the fender i was looking for. I was a bit skeptical because the price was so dirt cheap compared to what I know my dealer would've charged for it, needless to say I ordered the fender on a late Sunday night, Monday morning I received a phone call from a very knowledgeable representative who wanted to make sure the part I ordered online the night before was indeed the correct part and thank god he called because I had ordered the wrong part, he walked through step by step until we got the correct part ordered and by Wednesday morning my fender was at my front door and my car was in and out the shop by Friday afternoon. Everything was advertised and if i ever need any automotive parts again they are my first and only choice. Thanks again

The part fit fine but the shipping was the worst I've seen. When I put the part in the cart the shipping options all showed the same result, 2 days which makes sense since I live like 2-3 hours away. It could have easily been put in us mail with the cheapest postage available and been here on time, but it was sent FedEx smartpost instead of ground and it took a week. FedEx took it from Wisconsin past where I live to st louis then back to Springfield IL then finally to me. Real smart right? I could have gotten it from the west coast faster. Because of this I had a pissed off customer that was without her vehicle for the week. This happened to me one other time when I ordered from the JC Whitney junk peddlers and upon further research I saw that carparts.com is a division of JC Whitney. Surprise Surprise! Don't waste your time with these companies! I've never had this problem with Rock Auto. I had to eat the cost of the part and only charge labor to satisfy my customer. Never again! I've lived in central Illinois over 45 years and I can tell you NOTHING GOOD comes from Chitcago!

One thing I detest, if a merchant says that product is in stock, then it should be IN STOCK. Placed an order with Carpart.com. Verified the part number, verified the merchant that they weren't a scam operation, went through the ordering process. Received an email confirming the purchase. Twenty minutes later, oh we are out of stock of that product and it will take 6 business days for the money to go back on my card. What a waste of my time. Terrible merchant. Get your act together.

As others have mentioned, I ordered a fender and provided everything (car model, make, year etc.) and the website advertised this part to be exactly the one I was looking for. Turns out it was not, and they sent me the wrong part. Now they refuse to give me my full refund. I paid more for shipping than for the actual product, but not only will they not return me the money I paid for shipping, but they also want me to PAY for RETURN shipping. They promise to guarantee you the right parts, but instead they send you the wrong ones and expect to keep your hard earned money. Crooks.