They do only recommend companies that pay to be hosted on their website and seem to recommend those with the deepest pockets.
I called to make an inquiry and within minutes I had so many phone calls from agencies, which tells me that their best interest lies in getting paid and not exactly helping clients.
Their site says that they represent facilities that accept medicaid. After accepting my call and referring me to a specialist (knowing that I was looking for a facility that accepts medicaid) I was told that caring.com only deals with private pay providers. It is stressful enough trying to find appropriate care for a 101 year old woman. Did not need this lie.
My mother is at Sommersett Neighborhood in Oklahoma City. I can not write enough words to describe the care of my mother. The employees are the best. My mother has been treated with such kindness and care. During these hard times i am amazed how they have handled everything. I would recommend this facility if needed for their loved ones. They are family to my mother and to us.
Everyone care and tried to assist each other. The nurses are there for our needs and medications on time. Assistance for those on personal needs feel safe in their care. Personal employers for any question on insurance or papers need attention.
From a resident of six years: Canterbury Court in Atlanta is the place for an older person to enjoy interesting and congenial neighbors in a well-run facility near the best that the city offers. Connected to the Episcopal Church, Canterbury CCRC offers a full range of services and opportunities for physical health and personal growth. A highlight is the large, professionally-designed garden on the grounds offering pleasant views and exercise options for every season and ability. Jean J.
After I contacted them, they gave me a list of a few facilities that might meet my needs and setup virtual meetings. I received emails with my advocates name, phone number and email address. None of the places suggested met my needs and when I tried to reach out to my advocate I couldn't reach her. The phone number did not work and the email address kept bouncing my emails back as "undeliverable." When I reached out to the general number on the website the person basically talked in circles, could not tell me why I couldn't reach my advocate and said he emailed her and she would get back to me. Of course she never did. I reached out to senior services in the county I was moving to and they were a hundred times more helpful. I'm not sure why caring.com didn't care, but they didn't. You're better off finding other resources.
Hi Victoria, Please contact community@caring.com so that we can further research the calls you referenced and follow up to address these concerns. What you described is not matched to our standard service levels, and by outreaching to community@caring.com, I can assure you we'll definitely follow up to further support you (as needed) as well as to address further training for the Caring employees you spoke to (as applicable). Thank you! -Denise@ Caring.com
I was taken care of immediately! And the young lady named Jennifer that helped me was super informative and attentive to my needs. I highly recommend care.com
KS Wilson
This Agency helped my mom in the past. They are wonderful and great communication in all areas. They are reliable. 2 thumbs up! Enjoy the review it worth it.
Seeking assistance to aid parent with preparing for bed. This service requires minimum of 3 hours or $75 per shift... either way the price is outrageous! So much for being able to find reasonable help on a limited budget.
Hi, Caring.com is a website and phone-based referral service that doesn't provide offline senior care. We instead list information about senior living communities and home care agencies who provide the types of services you described. Caring.com's services are free of charge. This review is unfortunately misplaced (it's for a different company), and we hope this individual is able to locate the correct page or contact at that business to share their feedback.
Reviews on this website are irrelevant because they only want first head experience from the prior 3 years. What about people who submit a review who have lived there past the 3-year threshold? Old memories never die. They rejected my review because it was beyond the three-year threshold. It does not matter.
Hi Alexa, Thanks for your feedback. You're correct that our review guidelines specify that we welcome reviews with firsthand feedback of the listed business' services within 3 years of the review submission. There are several reasons for this guideline, and we'd be happy to discuss it further with you via our Reviews service team at community@caring.com. Based on extensive website usage and survey data we have: reviews on our site are definitely relevant and helpful to senior care searchers looking for a senior living community or in-home care agency for their loved one right now. Please do get in touch if you have any additional questions or feedback for us. Thanks!
I sent a query to caring.com and they phoned me on Eastern Time when I was in Mountain Time - waking me very early in the morning. They took my information and sent a follow-up. Then the barrage of phone calls and emails began from various facilities - even ones not recommended by caring.com. I had other family members also looking for a housing solution. We ended up using a suggestion from my sister-in-law. I conveyed this to caring.com on their follow-up call BUT caring.com scheduled a FAKE tour of the facility for me in an attempt to fain involvement in the placement of my loved one. I can only assume this was for money. Not impressed by caring.com.
Hi Kelly, Thanks for your feedback. Our family advisors are specifically instructed and regularly reminded that tours may only be scheduled with the consumer's consent (and we collect consumer input on day/time as well). Please contact our team at community@caring.com so we can revisit the recordings of your telephone conversation(s) with our family advisor(s) and follow up as needed to correct any mistakes that were made in your referral case. Thank you! -Denise@ Caring.com
I though i was contacting an actual government website fir help. You can look up the same information on the net. I get tons of calls and emails from homes and other senior places now and cant make it stop.
Hi Colleen, Please contact community@caring.com for help updating your communication preferences with Caring.com. We do not send consumers' contact info to senior living providers without consumer consent (and typically done on a recorded phone line). As needed/requested, we also give consumers the contact info for the long-term care ombudsman and/or other government agencies (such as Area Agency on Aging). By contacting us directly, we can research your specific case and address your concerns (please do not publish your email or phone here on a third party site - contact our team directly for assistance). Thank you!
This is a third party referral service that is high pressure and intrusive. They do not respect requests to remove you from their lists and call you for MONTHS after your initial inquiry. Then they distribute your info to a variety of corporate senior communities. Proceed at your risk.
Hi L G., Please contact community@caring.com immediately for assistance in getting on our Do No Call and/or Do Not Email list. Ask for Denise G. And I'll personally follow up to ensure your email and/or phone are removed from any additional referral outreach. Please note: We initiate such outreach only after a consumer specifically asks for our help via a toll-free helpline or online form submission -- with our terms of use and privacy policy included in those flows, and notification to the consumer that in asking for referral help, we will share their contact info with senior living communities or home care agencies matched to their query -- as they've requested. Sometimes consumers miss that information in the online form, and/or in speaking with a family advisor, but I can certainly assist you. We are most definitely NOT a phishing enterprise. Looking forward to receiving your message soon so we can further assist you in getting removed.
We've now had multiple examples of clients and employees letting us know that they have written reviews only to be denied by caring.com due to "not meeting review guidelines." In some cases, customers and employees have forwarded us the reviews and there appeared to be no discrepancies found in these reviews according to caring.com guidelines. On top of that, caring.com failed to notify some of the reviewers that their reviews had been denied. It seems their review process is inconsistent and can be damaging to a companies.
Hi Amy, If this is still an issue for you, please direct consumers to our reviews team for assistance with their submissions: community@caring.com. We do as a standard practice communicate with reviewers on our site (more than once), but sometimes an email can land in a spam folder and not be seen (some consumers also miss the online message about a review that's been successfully submitted and received). We can discuss with the consumer/reviewer the specific guidelines that prevented a review being declined: https://www.caring.com/about/review_guidelines/ We don't accept employee submissions though (that's covered in the review guidelines) - we instead refer your employees to a site like Glassdoor to share their feedback there. We offer businesses like yours information about our reviews program on our industry blog: https://partners.caring.com/reviews-info/
They hooked me up with places that couldn't take my husband despite the fact that I was quite specific about his needs. They had prices wrong. They created virtual visit appointments and then never sent credentials for the meetings and were unreachable on the day. In summary:
-Incompetent representatives
-Baiting and switching
-Relentless email and phone contacts after being told to stop -- phone contacts from different numbers, making it difficult to block
Thank you for your feedback. If you haven't already done so, please email community@caring.com for assistance in getting follow up emails and phone calls stopped. We only call and email individuals who have opted into our referral services by submitting an inquiry or calling our referral helpline, and we do honor requests for removal. While Caring.com can help schedule tours as a free service to consumers and senior living communities, we do not manage how the community delivers those tours, and can follow up with the specific community partner(s) involved in your case (it is they who provide any access credentials for online tours). We also rely on the community partners for their latest pricing, usually starting rates. Thank you for taking the time to make us aware of this issue.
I was trying to call a business directly, but caring.com's number was associated. I asked them about contacting the business they wouldn't tell me and said if I'm not interested in their services... then hung up. Wow!
Hi Eric, We'd like to gather more specific information about the experience you described, such as the telephone number you dialed to reach us, and if available: the name of the person you spoke with. Our team can also assist you in finding the contact information for the senior care business you referenced (what you described is contrary to our standard operating procedures -- if we have the business' contact info, we definitely provide it). Please get in touch with our customer service team for further assistance and ask for Denise G.: community@caring.com. Thanks!
Their representative never replied to my specific communication beyond form letters and offered no other options when informed that the only one sent was far away from our needed area.
Moreover, their only "personal" email was about what information I could give them to close their file-not one word of interest in what they can give me and hadn't provided me for some time as the customer!
Lastly, the company kept repeatedly calling me with disengaged robotic representatives who offered no information when I told them I had been requesting other locations.
To enable us to investigate the service transactions referenced and validate the feedback, please contact community@caring.com. Our Family Advisors are highly trained to provide quality, no-cost referrals for consumers to senior living communities and home care agencies, and they provide a range of information to support seniors and their families; we document such referral communications. What was described in this review doesn't appear to match our standard approaches, and we're available to assist Maggie if she directly communicates with community@caring.com and provides more specific info that we can investigate and take action upon (such as the phone number or email used in the referral). Our management team takes referral feedback seriously, but we'll need Maggie to get in touch directly with us so that we may accurately and effectively address her concerns.
I contacted this company online for more information. They followed up with me, gave me some general pricing information and I told them if we were interested, I would call them back.
Since then, they continue to hound my with countless phone calls even when I tell them every time they call that we are no longer pursuing a retirement home for my mother-in-law and to please stop calling.
In the last 4 days, during which we were attending my daughter's wedding, they have called 3 times. No legitimate business continues to hound prospects after being told numerous times to "please stop calling me".
Avoid this company unless you want to be bombarded with countless phone calls even after you tell them to STOP CALLING>
When you make and post an honest observation they will refuse to post it on their site if it is a negative review and will quote policies that don't even apply to the post like it was "libelous" ("many Emergency vehicles at his facility daily. Heed others comments on here about ignoring patients until its too late"). How can an observation be "libelous".
Hi Harold, Currently there are tens of thousands of negative (1-star and 2-star) reviews published on our website from family caregivers and older adults who were able to share their honest observations and opinions within these guidelines: https://www.caring.com/about/review_guidelines Please do get in touch with community@caring.com to learn the specific reason(s) your review was rejected and explore if/how you can submit a review within the guidelines. Ask for Denise G. Thanks!
Against my better judgement, I clicked on Caring.com
I should have known that they would suck when there was no way to opt out of the calls & emails on the front end.
After telling Kacey A. All of the details of my mother's needs he told me only two places would be a fit. Turns out he did not listen at all. When I showed for the first of the 2 places, they were unaware of the appointment AND they could not take my mother anyway. Neither could the other place.
What a great way to waste several hours of drive time.
As it turns out, the places that will accept my mother do not do business with Caring.com. They are smarter than that. I am too, now.
To maintain your privacy and support you in opting your phone and email out of further correspondence, please immediately contact community@caring.com. This will also help us do follow up and further training with the specific Family Advisor who supported you. The experience you described is much outside our norm -- see also Feefo.com for thousands of verified positive reviews from others who used our free senior living referral service.
Overview
Caring.com has a rating of 1.9 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Caring.com most frequently mention assisted living and nursing home. Caring.com ranks 23rd among Senior Housing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please contact community@caring.com. This will help us gather specific details about how you accessed our free informational service, and revisit how the calls with you were handled. For a variety of reasons, the majority of our community partner network are private-pay only, but we do have extensive, relevant information to help seniors and their families find appropriate care and support while navigating how to find and pay for care. We hope you'll follow up directly with community@caring.com so that we can further address this concern. Thank you!