Caring.com

I clicked one button about assisted living and filled out my info just to gain information on all things assisted living since I have no base knowledge on the subject. I have received tons of referral to assisted living facilities that don't even meet the criteria. They must have a list of everyone in the 200-mile radius and just refer you to everything so in case you move in one, they get some money for a referral. This should be illegal. The Male that did a follow up call to me, was rude, pushy and acted like I needed just to stick my sister in a facility on the list, it didn't matter about any differences in care. As long as they got money, it was good enough. I got another call based on my responses to a survey at the end of the male's call. The lady apologized and said they would be removing me from the contact list. I said great. 2 days later I got another set of email referrals that had a bunch more facilities that some met, and some didn't meet the criteria I was looking at. This company will dog you till forever, and don't even care what you are looking at. They just want to show they sent you a list and get money from the business for a referral. Very unfair to the businesses who actually go look at facilities, and work with professionals in the field to place your loved one in a place that not only meets their needs but might make the happy. Geez, what a scam for finding a place for a loved one. Just do not click on anything that says by caring.com or answer any question or you will never get rid of them. I am not from a company or agency; I am someone looking to warn others of my experience in finding a place for my older sister.

I gave this facility a one star review because...

"McAuley once had a great reputation as a wonderful and caring facility, but just recently with the merger of Provena & Resurrection + Presence Health, the care has declined drastically.

With the many senior falls in 2014 with serious life-threatening injuries due to the cutting down of nursing staff hands-on care. Just within 3 weeks - 18 seniors had fallen, some with head injuries and fractures, resulting in 2 possible deaths pending a TEN day Illinois Department of Public Health investigation.

How many of you can testify that your loved one did not receive the proper medication within a timely manner detrimental to their health and were not properly screened so the facility's' qualified staff can take care of them properly?

Look up the administrator at the time healthcare background, or the lack thereof, and see for yourself if he knows what he's doing. It's all public knowledge.

The activity department? SAD, SAD, SAD. Why? Because they are denied funds by corporate. However, did you hear about the $147 million dollar medical building - PRESENCE HEALTH (the largest non-for-profit Catholic Healthcare Organization in Illinois) is building down-town-Chicago on your loved ones $$$$?

There is good reason why census is LOW and once dedicated staff members have moved on, not sharing in McAuley's ignominy. In fact some of their most dedicated and caring caregivers initiated and participated in this investigation, risking their jobs for the safety of their patients!

Call the Illinois Department of Public Health for an update on their 10 day investigation to see what they found. After all isn't your loved one worth it?

Also, Presence Hospitals have fallen to a 3 star rating this year, 2015... and caring.com never posted it. Instead they posted a ONE five star review because no doubt Presence is one of their a paid advertisers!

Care giver is very helpful and don't care to do her job, she helps with any thing I need done, she goes above and beyond in all her duties

On 7/Sept/2015 I called Caring.com, spoke with a woman named "Nancy". She has ruined all use of my email address and phone number. In my 15 minute conversation with this vulture she never once told me she was releasing my personal information to the net.
Within 48 hours I was getting 16 to 18 spams/hour(NOT PER DAY, 16 TO 18 SPAMS PER HOUR). From every medical center, Doctors office, nursing care, in-home-care and pharmacy in central Florida(the area I had asked for help). It is impossible for "caring.com" to deny this came from their office, since I had never before had any advertisers from Florida send me emails.
I started calling Caring.com within 6 hours of the spam. The village idiot has been hired to talk to anyone not happy with caring.com, "Rosa" by name. Now watch this, "Rosa" decides to put my phone # and email address on the do not contact list. So that no matter how many times I call or email Caring.com, no one there can respond.
As of today one of the corporate people (Tom Bourke), FINALLY decided to say there was a mistake made in not telling me my email address and phone # would be sent to their advertisers. He never took any responsibility for ruining all use of my email address & phone number. "Someone" within caring.com and their advertisers sells all your personal data.
These are the scum of the earth, they will sell your personal information.
Please note the "INVESTOR" part of the web site at "caring.com". I will be contacting the State of California department of Consumer Affairs to see if the business model proposed by Caring.com constitutes Elder Abuse. I will repost with an update from Consumer Affairs. Thanking you in advance for your attention, Henry

Is a great place to work I enjoy working with my residents great atmosphere. I love coming in to work looking forward to helping our elders

Understaffed with complete lack of follow through. My Dad's clothing was missing, he was wearing other peoples clothing, his fingernails were dirty and had not been trimmed, his clothes were soiled, he had not been shaven. There were no activities other than church once a week and bingo. The residents sat dazed or sleeping in a vinyl floor dining room with a TV blaring that no one watched. The staff spent most of their time time huddled behind the front desk complaining about their jobs. Now, in NY, we cannot go in and visit anyone inside we are limited to 20 minute visits thru a window so we cannot see what s really going on and that has ended too because a staff member tested positive for COVID. My dad lost 20 lbs in about five weeks and he was not being weighed weekly as required by NY law. I had to raise it. My father is 93 with no significant health problems other than two mild to moderate strokes. The rehab there was beyond horrible. He is now permanently wheel chair bound, on a catheter and on a hoya lift. When he came he used a cane. Period. When they can get away with it they put him to bed at 7:15. I would take him out of there except I cannot handle his mobility issues now.
I am sorry I did not bring him to live with me when he first broke his hip.
A few of the nurses are responsive, same for a few aides and the social worker is exceptional. But, the facility is so run down and the general attitude so dispirited that it is one of the most depressing places I have ever visited.
We have to do a better job for our parents and elderly. This is cruel and atrocious. They are warehoused, their private assets spent down and drained by these monster facilities and once they hit Medicaid, bye bye to the private room. He shares a room the size of a hospital room with a locker for his clothes.

This facility is owned by UHS but has been sold to a private equity firm. That means they will try to squeeze even more money out of the premises which will mean more cuts in services and care, if that is possible. My father volunteered here for almost 12 years and he wanted to go here thinking he would get preferential treatment. It's just a disgrace.