Pathetic. They protect terrible businesses from legitimate negative reviews. Thanks to them, I put my mother in a hellish facility becuse the reviews were decent and it was one of few choices. I'll regret trusting this site for the rest of my life.
Lutheran Life Villages in Fort Wayne at Pine Valley is excellent. My sister is very happy there. Lots of activities. Staff is very helpful and happy. Food is very good. My mother and sister were at Lutheran Life Villages on South Anthony in Fort Wayne for three months. Some of their staff was were nice others need to find a new career. Food was at best eatable. Someone there broke my mother's bed. Some of my sister's clothes were lost or ruined so we had to replace them. They had an issue with mice! Tiles falling of the walls in the shower rooms. I would not recommend that particular facility.
I posted a review on Caring.com about a Senior Rehabilitation Center that was allowing patients to lay for extended periods in soiled clothes and bedding and where my father broke his hip because of a fall. Caring.com refused to post my review on their site because it was negative:
"Hello,
Thanks for visiting Caring.com and submitting a review of Rehab and Healthcare Center of Cape Coral on 02/22/24:
We declined your review for publication because it didn't meet our guidelines. Reviews on Caring.com can be positive, negative or in-between, and must meet those guidelines to be published."
Amazing that they refuse to publish the truth to their viewers and people who would visit their site looking for a place to send their loved ones. I can only assume that Caring.com has some incentive to not publish negative reviews to companies that advertise with them and for that reason, you cannot trust the reviews you see on their site.
I received a call from Sarah and she took my info which she shared. We agreed on a budget and people from many places called and hung up on me because they were over my budget. She never called back but did send emails asking me which place I chose. I found a social worker that helped me choose a community that fits my parent's needs and is within budget. Caring.com didn't help at all, they just shared my phone number (none of the info I provided about my parent's needs), I could have done that myself on the internet.
Hi Maria, Thanks for your feedback, and sorry to hear that you had some unpleasant phone interactions with some senior living communities. If you contact community@caring.com, we can further research the free referral that was made for you, listen to the referral call recording(s), see any communication you had with Sarah, and address any areas for improvement if/as needed. We'll also be able to look at budget details that were shared with the senior living communities in making a referral at your request, and revisit the content of any specific emails that were sent (for instance: as standard practice, our referral emails to communities on behalf of seniors include a lot more detail than just a potential resident's name and phone number). We hope to hear from you directly soon so we can further research and resolve these concerns you've mentioned. Thank you!
I submitted reviews for 2 nursing/rehab facilities both of which were honest evaluations based on actual experiences. The reviews were not positive. Both were rejected by caring.com and were not published! They were written in accordance with their guidelines as well. It appears that this website protects bad facilities by not publishing negative reviews about them so do not trust the reviews that you read!
Hi Vigilant, Please contact reviews@caring.com for help publishing reviews on Caring.com. We are a neutral host of consumer reviews and seek to publish as many as possible. Our decline notices are reply-enabled to help you get support from our team as well. Some of the decline notices also include specific decline reasons and a quick link to re-submit. If the review had multiple concerns, you may have received a general decline notice and our team can provide you more info. We hope to hear directly from you so that we can help you get 2 reviews published. Thank you!
They refused to share my review of a rehabilitation facility for elder abuse and neglect because it was deemed " libelous " so of course, the only reviews they share are five-star or 4-star reviews. When I called them out for their dishonesty, they started harassing me because I would not back down. They are still harassing me. I really hope people do not turn to this website for any truth or entrust their family members to anyone this site recommends. I have filed a police report for the harassment after telling them several times to not contact me.
I tried to do a detailed negative review of a memory care facility that is on Caring.com's website. The facility refuted my claims, provided outright incorrect "proof" that my claims were incorrect, and thus Caring.com refused to post my review. So just be advised that Caring.com's reviews of facilities will greatly favor the facility being reviewed. The point of reviews is to be informative based upon the customer's experience. Caring.com does not provide impartial and nonpartisan reviews.
Hi Scott, Caring doesn't "take sides" or favor one party over another in a reviews dispute — we're a neutral host of consumer reviews. Once a review is published as meeting guidelines, we don't simply remove it based on differences of opinion. Instead, senior living communities must provide (in writing) substantive factual counter to a consumer's allegations before we'll remove that review. And we can receive written substantive documentation from consumers in the reviews dispute too, so you may contact reviews@caring.com to have your case re-evaluated (we'd like to see the documentation that supports your fact-based allegations in the review and factually-supports that the community provided "outright incorrect proof" in their counter). Consumers can (and do) share their negative customer experiences in reviews within guidelines; but making false or factually-inaccurate claims against the senior living community can be potentially libelous (and therefore outside guidelines). Please contact reviews@caring.com for further assistance, such as help re-evaluating your reviews dispute outcome and/or help publishing an updated review within guidelines. Thank you!
If you are a residential home care for seniors or assisted living facility you will lose your money paying $269.54 per month. ($249.00 + $20.54 Tax)
Of course you cannot find my account in your data base because I am using my personal account.
In 6 (six) months we don't have one single tour for our comunity, we received 7 referrals total. After we receive a referral you guys canceled every single time. I understand that nursing home and big facilities have priority for your referrals. And also based on client budget you guys have favorite facilities, too.
I know exactly what happened because two of my family friends contact you guys - caring.com and find out how your agents proceed in order to place a resident for the same area (zip code).
Hi Jen, We hope you'll contact community@caring.com so we can better address your concern. We searched our records for both residential care homes and non-medical in-home care agencies, and were not yet able to identify and validate your account with us. We are commonly mistaken for another professional caregiver website that has different rates than us, and we provide a lot of support for our partner agencies and communities to help them realize ROI from their advertising (with testimonials from those who've had great success advertising on Caring). We hope to hear directly from you.
Hiring Home Instead was one of the best things we did for Wayne, who suffers from severe Parkinsons. Wayne looks forward to Deon (his primary care giver) and Mike (who usually does Saturday's). He feels comfortable and safe with both of them. Wayne is a very independent person so he was uneasy with having a caregiver at first. Both Deon and Mike treat him with respect and this makes a huge difference. We feel as if they are family. Having this kind of service is expensive but is definitely worth it as Wayne is able to stay at home and not be in a care facility. I certainly would give them 5 out of 5 stars.
This "service" is a scam. They just want your information and try to force you to give it to them. I was harassed on the phone, the man speaking to me would not let me get a word in and when I wouldn't comply, he hung up on me. Disgusting.
Please contact community@caring.com as soon as possible, so that we may investigate (via our call recordings and referral records) and address any inappropriate call handling that is outside our standard operating practices. As part of our social mission, we offer a range of services, including but not limited to senior living referral, and there is a lot of information we provide online at no cost, that is accessible to seniors and their families without those individuals having to give us their contact information. For those seeking to access our free referral services or a phone-based consult about their senior living or senior care needs: Consumers consent to be called (or call us), and during those calls, we are focused on providing empathetic, expert guidance (that doesn't involve harassing or hanging up on people). We hope to hear from you directly so that we may further address these allegations: community@caring.com. Thank you!
I was on the website of this specific independent living for my parents. Once I filled out the information caring.com called me I spoke with someone name Tasia day. I informed her that I was not looking for anything right now. I was just checking out the website had a conversation with her. She was told three times my parents have not even sold their home I'm just inquiring. She took my information and pass it out to all these community. Assisted living independently with Now they are blowing up my email. I did not give her permission to pass out my email and in the next couple of my months with my parents do decide to find a independent living, I would not go through caring.com if you don't want your personal information sold do not call these people because she did not take in regards that I was just inquiring now I am getting all these emails but I have responded to each and everyone of them to let them know I did not give her my permission to give them my email
Thank you Sandy, for your feedback and follow up with us. Your concerns have been escalated to our referral services management. We also processed your request to be removed from Caring communications, notified the communities that you do not wish to receive communication from them, and are doing additional training with the Family Advisor to improve call handling and avoid misunderstandings in the future. It is not our policy to make referrals without consumer opt-in/consent.
For initial research purposes, we offer lots of information online that you may access without submitting your contact information and without receiving a referral, such info available in our independent living directory: https://www.caring.com/senior-living/independent-living/ The individual community listings have some basic details (depending on what each community has provided for their profile), and many of the listings are hosting consumer reviews too. Our Caring Stars program helps seniors and their families find the most highly-rated options: Caring.com/bestseniorliving When a senior or their family is ready: our Family Advisors help connect them directly to our community partners, and can schedule tours for some of the communities, based on the specific details of the senior's needs and preferences.
If you need any further assistance or clarification from us, please contact community@caring.com or 650-762-8190. Thank you!
I entered information on a website that used the name of the facility I was trying to contact. But instead, Caring.com called me. I told them I didn't want to use a third party, but the guy was insistent and tried to tell me that the facility I wanted to call wouldn't have the staff to answer my call. Liar.
I called facility directly, and indeed they took my call. My mistake to get tricked by a website that mimics the facility you are trying to reach. Fake.
I was duped the first time, but not the second time. I am trying to talk to a supervisor to get my name of their list and any lists they might sell my name to BEWARE!
Hi A L H., Please reach out to community@caring.com. We can connect you to a supervisor and we won't sell your name to anyone. We make senior living referrals only with consent of seniors and their family members, and we can assist you in removing your email and phone number from any further outreach as a result of the erroneous inquiry. Thanks!
If you write a truthful & legit review on their review site of Rehab and Nursing facilities they will turn it down flat claiming it doesn't meet their standards
So you can not trust any reviews on their site since they only accept glowing reviews
Hi Lara, Sorry to hear you have an incorrect understanding of Caring's reviews program. There are tens of thousands of negative reviews published publicly on Caring.com. We publish reviews that meet these guidelines: https://www.caring.com/about/review_guidelines/ The guidelines help prevent fake reviews, libelous content, hate speech, etc., and support the high integrity in our longstanding consumer reviews program. Please contact reviews@caring.com if you need more info and assistance. Thank you!
This review is for Nissa who works for Right at Home. Nissa is an excellent caregiver, she is always professional and goes the extra mile to make her patients feel important and special. Nissa is always compassionate, considerate, gentle and a great listener. Nissa always asks the patient if she is providing the care to the patient's needs, she is always conscientious to do the right thing for the patient. Nissa truly genuinely cares for her patients.
I placed an honest review on a facility on this site the review was not positive as the facility was not a good place and I had mentioned that I would not place a loved one in this facility due to poor treatment nor would I reccomend it. Caring.vom informed me my review had been denied because they said it did not me their guidelines. Obviously only good reviews are accepted even if the facility is bad. The facility I reviewed has numerous violations and caring.com is not letting the truth be told. Don't trust them or the reviews you see on here
Hi Terry, We publish negative reviews — there are currently tens of thousands of negative reviews about senior living communities and senior care agencies published publicly on our website. We don't decline a review due to it being negative. Please contact reviews@caring.com so we can help you get a truthful review published within the guidelines. Thank you!
This organization portrays its function as an aide in finding services for seniors. I found them lacking in knowledge, slow in service, and very intrusive in follow up. I ended up seeking my own information and setting my own tours of facilities. I have told followup Caring callers that I do not find their service beneficial. They continue to call re followup. This appears to be a funded agency in which money would be better used if they did not exist. I would hope that funds can be better allocated when trying to provide assistance re geriatric care. Perhaps the funding could actually go to elder care and meds. Disappointing.
Hi Barbara, Thanks for your feedback! In addition to offering senior care information in our award-winning content online, we also have over a 100 family advisors who answer family caregivers' and seniors' questions via our toll-free referral helpline, and sounds like you may have reached an advisor who may need further training. I'd be happy to follow up to both find out more about specifically what information you felt was lacking, as well as remove your email and phone number from further outreach from us -- please contact community@caring.com so that I may assist you with that privately (without public posting of your full name and email/phone). Lastly, Caring.com isn't government funded, and our services are free to consumers -- "how we make money" is published on our website and communicated in our phone conversations with families and seniors as well. -Denise@ Caring.com
I tried to leave a review of a service that was abusive and rude to my mother on caring.com. The did not publish the review and instead told me that I needed to read their guidelines; they didn't tell me which guideline but insisted I'd violated some rule of theirs.
The truth is, sites like caring.com are in the hip pocket of big end-of-life / hospice companies. They won't bite the hand that feeds them, even if that hand is cruel to your elderly loved ones. They only want positive reviews so that they can get their kickback.
Don't use this company. They're whitewashing the abuse.
Hi Victor, Unfortunately you've published some inaccurate information about Caring.com's reviews program here. There are close to 30,000 negative 1-star and 2-star reviews published on our website right now. Those reviewers were able to submit their negative feedback without slandering a home health care agency and its employees with offensive content such as using slurs or name calling (all of which is outside our review guidelines). The content we received from you had multiple issues that prevented it from being published, and we'll definitely follow up with you to provide those specific details. Inside that decline notice you posted a photo of: it shows that we invite you to contact us if you have questions about why we declined the review. I searched our records and I found you didn't contact us to ask us why your review was declined (we did receive a message from you this morning with a different request, and we'll be following up with you directly to address that as well). We are not partnered with the agency you reviewed on Caring.com - we are not in their "hip pocket", and advertising is not considered when we process reviews (we don't take "kickbacks" in our reviews program; there is no way for a business to pay us to decline or remove reviews). We run a high-integrity consumer reviews program, and that includes having some standards about the content that can be published on our site (those guidelines are public facing and linked right from the review submission form). For anyone reading this who wishes more information about Caring.com's reviews program, do not hesitate to contact reviews@caring.com. Thank you!
I came to caring.com at a vulnerable place finding care for a family member. They played a bait and switch game, did no service beyond giving me a list of some properties, many of whom I previously knew, and had contacted on my own. I did all the vetting work myself and there was NO follow up. This is the opposite of "caring". They get a placement fee from the property and, truth is, beyond providing a geographical search they knew nothing specific. Steer clear, please, for your sake. Highly frustrating experience.
Thank you for your feedback. Please contact community@caring.com so that we may accurately research your specific service case. The description in your review isn't matched to our offering, website disclosures, phone-based disclosures, and referral follow up. By communicating directly via community@caring.com, we can properly investigate and address the issues you're stating occurred in your case. Thank you!
They do only recommend companies that pay to be hosted on their website and seem to recommend those with the deepest pockets.
I called to make an inquiry and within minutes I had so many phone calls from agencies, which tells me that their best interest lies in getting paid and not exactly helping clients.
Their site says that they represent facilities that accept medicaid. After accepting my call and referring me to a specialist (knowing that I was looking for a facility that accepts medicaid) I was told that caring.com only deals with private pay providers. It is stressful enough trying to find appropriate care for a 101 year old woman. Did not need this lie.
Please contact community@caring.com. This will help us gather specific details about how you accessed our free informational service, and revisit how the calls with you were handled. For a variety of reasons, the majority of our community partner network are private-pay only, but we do have extensive, relevant information to help seniors and their families find appropriate care and support while navigating how to find and pay for care. We hope you'll follow up directly with community@caring.com so that we can further address this concern. Thank you!
Overview
Caring.com has a rating of 1.9 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Caring.com most frequently mention assisted living and nursing home. Caring.com ranks 23rd among Senior Housing sites.
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- San Mateo, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear of your regret. While we didn't refer you to the nursing home you selected, we have invited you to publish a review about the services your mother received there (our website has tens of thousands of negative reviews from seniors and their families, including on pages in the same city/state of the nursing home you'd like to review). We sent information to help you publish your review on the correct page and care level, using content without libel and within the review guidelines. We also provided the contact info for the long-term care ombudsman and how to report allegations of elder abuse. Please contact reviews@caring.com if you need any further assistance getting a review published on Caring.com. Thank you!