San Mateo, CA 94403, US
Tel: (650) 762-8190
I wrote a negative and truthful review about a facility I was at, and I got back and fourth emails from a person claiming to be "a head manager" and said they could not post my review because it was not truthful and because I had a brain injury. The person was very demeaning and accusatory and downright nasty. So if you want to put a negative review about a specific facility they will protect them, and then they will break the ADA laws by saying people with disabilities cannot post a review!!!!
If I could give this company 0 stars I would. They will call you every single day at least 20 times. I have asked several times and emailed customer service to be removed from their call list to no avail. DO NOT GIVE THEM YOUR NUMBER! They will harass you!
Seeking assistance to aid parent with preparing for bed. This service requires minimum of 3 hours or $75 per shift...either way the price is outrageous! So much for being able to find reasonable help on a limited budget.
I recently poated a review of Alexandria manor in bath pa because a friend was abused in the home and the home never told the family. I got a email back saying they couldnt verify the info and will not post it. So they monitor reviews and post what they want. This isnt a truly user reviewed website. PLEASE BE AWARE PEOPLE SEARCH GOOGLE BEFORE HERE AT LEAST OUR REVIEWS WILL BE HONEST NOT HIDDEN BY THEM
This organization portrays its function as an aide in finding services for seniors. I found them lacking in knowledge, slow in service, and very intrusive in follow up. I ended up seeking my own information and setting my own tours of facilities. I have told followup Caring callers that I do not find their service beneficial. They continue to call re followup. This appears to be a funded agency in which money would be better used if they did not exist. I would hope that funds can be better allocated when trying to provide assistance re geriatric care. Perhaps the funding could actually go to elder care and meds. Disappointing.
This is my 5th time at Terence Cardinal Cooke rehabilitation. Therapy was fantastic and care excellent - from both nurses and nurses aids. Highly recommend it to all in need of physical and occupational therapy.
This is a third party referral service that is high pressure and intrusive. They do not respect requests to remove you from their lists and call you for MONTHS after your initial inquiry. Then they distribute your info to a variety of corporate senior communities. Proceed at your risk.
I sent a query to caring.com and they phoned me on Eastern Time when I was in Mountain Time - waking me very early in the morning. They took my information and sent a follow-up. Then the barrage of phone calls and emails began from various facilities - even ones not recommended by caring.com. I had other family members also looking for a housing solution. We ended up using a suggestion from my sister-in-law. I conveyed this to caring.com on their follow-up call BUT caring.com scheduled a FAKE tour of the facility for me in an attempt to fain involvement in the placement of my loved one. I can only assume this was for money. Not impressed by caring.com.
This company try to collect placement fee to a.client that is on Medicaid and not even referred by them. Stay away!!!!
The site would not post my negative and factual review of a facility my mother was in. Do not trust this site to get accurate information on facilities. Horrible website.
Low pay-down believe the 50K/60K money they state. Starting wage $ 10.00 p/hr the numbers don't add up
CARING.COM IS A SCAM COMPANY. DO NOT USE!!! THEY WILL CONTINUE TO HARASS YOU AND YOUR FAMILY. MONEY HUNGRY COMPANY!!!
Reviews on this website are irrelevant because they only want first head experience from the prior 3 years. What about people who submit a review who have lived there past the 3-year threshold? Old memories never die. They rejected my review because it was beyond the three-year threshold. It does not matter.
I have worked in the senior care field for over 10 years. Working with many Senior Living Communities of varying levels of care (and many independent) I have witnessed some wonderful and some that leave me horrified. I have left reviews on many sites, and keep my comments objective, encouraging families to research facilities, visit unannounced, and contact the governing state agencies to determine any violations, and whether those violations impact resident/patient care.
I have tried to leave reviews multiple times through Caring.com, mostly with positive reviews of facilities who deserve the recognition, as well as one facility that was a poor review. Each time I have written a review, I have refrained from naming staff, positions, or anything identifiable- rather referring to regulations and state codes, again, encouraging families to "dig deeper" as they research housing/assistance for their loved one. Each time I have been responded to with statement that my review was not being used as it did not meet their guidelines. What a shame- as I read the reviews that have been allowed it is clear that they pick and choose, with no consistency to their standards and guidelines. Shame on you Caring.com. You have made it about the money, and not about the caring.
Generally speaking, reviews on Caring.com can be positive, negative, or in-between, and are published or rejected based on these Review Guidelines: https://www.caring.com/about/review_guidelines
As you'll read in those guidelines: Ours is a consumer review platform that excludes reviews from current or former employees (and contractors, vendors, etc.) of the listed businesses. If your work in the senior care industry has included being paid by a senior living community or home care agency for your services (or earning referral fees from those businesses, or otherwise having a conflict of interest), then, yes, you'd be excluded from posting a review on the listing(s). The family caregivers and older adults who use our reviews to research senior living communities or in-home care agencies are most interested in hearing from folks just like them (who don't have a vested financial interest or possible conflict of interest in publishing a negative or positive review of the senior care business). We apply this policy consistently across all reviews we receive.
Also: it is free of charge to participate in the Caring.com reviews program -- for both the reviewers leaving feedback, and for the businesses being reviewed. It is very much a part of our social mission, and we do hope you'll get in touch directly with us again if any further explanation is needed about why your reviews were rejected (or if you need referral to other resources where you can publish or share your feedback about the senior care businesses you've worked with).
I was trying to call a business directly, but caring.com's number was associated. I asked them about contacting the business they wouldn't tell me and said if I'm not interested in their services... then hung up. Wow!
I tried to contact a senior living facility online, but ended up getting a call back from caring.com. I did not want to work with them from the beginning, but they were very pushy. I was already working with a similar service to find a senior living facility. None of these services do anything more than what you can do yourself. It's pretty easy to just search the internet and find the same places they will tell you about. But be careful, sometimes you think you are contacting a facility directly, but you end up with caring.com or another service.
I started getting emails and phone calls from someone from caring.com to find out if I had found my mom a place and I kept reminding them I really didn't need their service since they weren't giving me any information I didn't already have.
My mom's situation changed and she ended up living with me. When caring.com called again for an update of my mom's living situation, I told them she was living with me. They called 2 more times and sent 2 emails, I gave them the same information again. Then about a month later, they texted me (really?) for an update.
Getting a text message was very annoying, especially when I have given them a status several other times. Don't bother with this service when they don't provide any useful information anyway.
I wrote a review of Sacred Heart in Saucon Valley, PA to alert consumers of this company's discriminatory practices and Caring.com would not post the review. Remember... the retirement communities who advertise on this site keep caring.com in business. Caring.com does not care about seniors or the families who advocate for them.
We are happy to discuss with you the specific reasons your review was rejected, and provide information to help you submit a review that is within these guidelines: https://www.caring.com/about/review_guidelines Please contact firstname.lastname@example.org for assistance. I believe this is the listing where you submitted your review: https://www.caring.com/local/assisted-living-facilities-in-center-valley-pennsylvania/sacred-heart-senior-living Be sure to include that link in your follow up message to email@example.com to help expedite service to you. Thanks!
when you make and post an honest observation they will refuse to post it on their site if it is a negative review and will quote policies that don't even apply to the post like it was "libelous" ("many Emergency vehicles at his facility daily. Heed others comments on here about ignoring patients until its too late"). How can an observation be "libelous".
I have been to the Astoria after three surgeries for rehab. I find the staff very friendly and the facility very accommodating. The Rehab department is excellent!! They work very hard to help you reach your goals.. I have also been there for outpatient Rehab and the same is true. I know I will have to have surgery in the future on my knees and shoulder and I wouldn't think of going anywhere else.. Nina Votolato
Don't give this company your contact information unless you like being called repeatedly until you pick-up. Typical aggressive lead-generation farm - do your own research.
My 88 year old father got kicked out of his assisted living arrangement with no notice just as he was about to get out of rehab and go back. When we went to move his stuff out two days later, we found that we were already locked out of his apartment. These people are criminals and caring.com wouldn't post my review of them. This is something that people need to know. Caring.com said that they could get sued for defamation if they posted my review. Why even ask for reviews if they are afraid to post them? Shame on Merrill Gardens in Madison, Alabama for doing that to seniors, and shame on Caring.com for not presenting the truth when people submit it.
They do not want honest reviews of nursing homes on their list, Like most people would like to see. They only post the "rosy" little reviews that cater to the nursing homes. I tried posting twice to let others know what to expect for their loved ones if they go into certain places, and they would not post them. Fake dishonest reviews.
In general: Reviews on Caring.com can be positive, negative, or in-between, and are published or removed based on these Review Guidelines: https://www.caring.com/about/review_guidelines Right now, in our skilled nursing directory alone, there are more than 10,000 negative (1-star and 2-star) reviews published. So it is possible for family caregivers and older adults to publish negative, honest reviews of nursing homes on Caring.com, if and when they read and heed the review guidelines. Please contact firstname.lastname@example.org for further assistance. Thanks!
I own a Home Care agency. Just like "A Place For Mom", they are just selling leads...they don't care about you. Do your own research on facilities and home care agencies...ever heard of Google?!?!
I signed up to receive a listing of assisted living places in my area...that's all I wanted. Almost instantly they started calling and calling and calling. I spoke with the lady from the first call and she gave me a few places in the price range I needed along with an appt to visit the place. After that the calls didn't stop....2, 3, 4 times a day. I asked them twice to stop calling, and that I got the info i needed. When I would answer it was an Indian woman, so no doubt they weren't even in this country. Now I am receiving texts!! So displeased with this service. Take my advice and do the research yourself!
They couldn't help me when we needed them, now 3 months later after my mothers death they are still calling to find her a place. This is just horrible customer service!
I have left several messages to the corporate office and nobody has called me back. They just want the money..DO NOT USE THEM!!
If you are still receiving any phone calls or emails from us that you'd like to unsubscribe from, please contact email@example.com and provide the telephone number being called or email being sent messages, and I'll follow up to make the adjustments to unsubscribe those. -Denise G. @ Caring.com
Customer Questions & Answers
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Please get in touch with Caring.com's reviews team directly via email so that we can research the review and provide direct customer service privately: firstname.lastname@example.org. Thank you!
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Hi Jose, I'm not seeing a question here. If you do have a question about referral billing, please get in touch with clientservices@Caring.com. Thanks!
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Hi Parm W., You can contact email@example.com at any time to retract or change any prior reviews you submitted.
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Hi Margaret, It's not clear what you mean by "my care account", but if you're trying to join our referral network as a senior care business, please email firstname.lastname@example.org. If you're trying to participate in our online community (as a family caregiver), please email email@example.com. Thanks!
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Hi Margaret, It's not clear what you mean. Please get in touch with firstname.lastname@example.org so that we can gather more details on what you're seeking to do and direct you to the correct parties to assist. Thanks!
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Hi Henry, Caring.com doesn't have access to "all of your personal information" and doesn't "sell" an individual's contact information to other companies. When family caregivers or older adults contact us for referral to a senior living community or in-home care agency, we do collect your contact information for that business to get in touch with the information you requested from them. If you have any further questions about how the referral services work, do get in touch with our team at email@example.com. Thanks!