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I tried to leave a review of a service that was abusive and rude to my mother on caring.com. The did not publish the review and instead told me that I needed to read their guidelines; they didn't tell me which guideline but insisted I'd violated some rule of theirs.
The truth is, sites like caring.com are in the hip pocket of big end-of-life / hospice companies. They won't bite the hand that feeds them, even if that hand is cruel to your elderly loved ones. They only want positive reviews so that they can get their kickback.
Don't use this company. They're whitewashing the abuse.
Victor C.'s review of Caring.com earned 13 Very Helpful votes
“They did the SAME THING to ME! Today my father DIED after a facility they receive kickbacks from gave him COVID! Won't post ANY of my reviews of course!”
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My Dad and my Family had a long drawn out 85 day terrible experience while he was in for Rehab at...
I posted a review on Caring.com about a Senior Rehabilitation Center that was allowing patients...
Hi Victor, Unfortunately you've published some inaccurate information about Caring.com's reviews program here. There are close to 30,000 negative 1-star and 2-star reviews published on our website right now. Those reviewers were able to submit their negative feedback without slandering a home health care agency and its employees with offensive content such as using slurs or name calling (all of which is outside our review guidelines). The content we received from you had multiple issues that prevented it from being published, and we'll definitely follow up with you to provide those specific details. Inside that decline notice you posted a photo of: it shows that we invite you to contact us if you have questions about why we declined the review. I searched our records and I found you didn't contact us to ask us why your review was declined (we did receive a message from you this morning with a different request, and we'll be following up with you directly to address that as well). We are not partnered with the agency you reviewed on Caring.com - we are not in their "hip pocket", and advertising is not considered when we process reviews (we don't take "kickbacks" in our reviews program; there is no way for a business to pay us to decline or remove reviews). We run a high-integrity consumer reviews program, and that includes having some standards about the content that can be published on our site (those guidelines are public facing and linked right from the review submission form). For anyone reading this who wishes more information about Caring.com's reviews program, do not hesitate to contact reviews@caring.com. Thank you!