Kelly W.’s Reviews of Caring.com & more

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Senior Housing

5/28/18

I sent a query to caring.com and they phoned me on Eastern Time when I was in Mountain Time - waking me very early in the morning. They took my information and sent a follow-up. Then the barrage of phone calls and emails began from various facilities - even ones not recommended by caring.com. I had other family members also looking for a housing solution. We ended up using a suggestion from my sister-in-law. I conveyed this to caring.com on their follow-up call BUT caring.com scheduled a FAKE tour of the facility for me in an attempt to fain involvement in the placement of my loved one. I can only assume this was for money. Not impressed by caring.com.

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Denise G. – Caring.com Rep Over a year old

Hi Kelly, Thanks for your feedback. Our family advisors are specifically instructed and regularly reminded that tours may only be scheduled with the consumer's consent (and we collect consumer input on day/time as well). Please contact our team at community@caring.com so we can revisit the recordings of your telephone conversation(s) with our family advisor(s) and follow up as needed to correct any mistakes that were made in your referral case. Thank you! -Denise@ Caring.com