CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Delivery was very timely. Received wipers were the exact match for my Subaru.
Great Service, piece came on point and on time! Great price too! Thank you!
Dear Eduardo,
I'm thrilled to hear that the catalytic converter was exactly what you needed and arrived on schedule with a great price. Thanks a lot for your kind words and trust — we look forward to helping you again in the future!
Sincerely,
Consumer Relations
My experience was a very smooth transaction handled with professionalism, and knowledge of the product and fit.
Dear Dennis,
Thank you for your positive words! We're thrilled to hear that Jordan provided you with expert and attentive service — we truly value your feedback and look forward to helping you again in the future.
Sincerely,
Consumer Relations
Amazed how quickly l recieved my order. Both items arrived in 2 days. Ordered Saturday evening, delivered Tuesday…lf l need parts inthe future l will certaimly search thru your cmpany!
Dear John,
Thank you for sharing your positive experience! We’re thrilled your order arrived quickly and appreciate you choosing us for your parts—looking forward to helping with your needs anytime.
Sincerely,
Consumer Relations
We just bought clips, and they were fine. Easy ordering process and they arrived on time.
Dear Cass,
Thank you so much for your kind words and for choosing us for your clips! We're glad the ordering process was smooth and that everything arrived promptly. We truly appreciate your support and look forward to serving you again soon.
Sincerely,
Consumer Relations
Excellent. Website easy to navigate, prices fair, and receive quality products that are packaged very well.
Dear Pete,
Thank you for sharing your positive experience so clearly. We're glad the website was easy to use and you're pleased with the fair prices and quality packaging; your feedback truly means a lot to us.
Sincerely,
Consumer Relations
Simple process from ordering to receiving. Received on time and in good condition. Install was straightforward. I'd recommend shopping CARID.
Dear Albert,
We're thrilled to hear the shocks fit your 22 F150 so smoothly and that the process was effortless from start to finish! Thanks for the high recommendation – wishing you many miles of great rides ahead.
Sincerely,
Consumer Relations
I got it thanks so much it was great first time experience! Perfect cheap price and beautiful item
Dear Angela,
Thank you so much for your wonderful feedback! It’s great to hear your first experience went smoothly and that you were pleased with both the price and quality. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
Had a call from am associate and it was great service! I will use them again.
Dear Jessica,
We’re so glad to hear that your experience was great and the associate provided excellent service! We look forward to helping you out again whenever you need us. Thanks for your kind words!
Sincerely,
Consumer Relations
It was a good experience except I was promised delivery for Monday at the latest but did not receive until Tuesday
Dear Jackson,
Thank you for sharing your experience. We appreciate your feedback and will work to improve our delivery times to ensure your next visit is even more reliable. Your satisfaction is important to us and we look forward to serving you again.
Sincerely,
Consumer Relations
Excellent customer service, knowledgeable individuals providing insightful information in order to make informed decision.
Dear Arnold,
Thank you for sharing your experience with us! We're thrilled our team’s dedication and knowledge helped you make the right choice, and we truly appreciate your thoughtful kind words. Looking forward to assisting you again anytime you need.
Sincerely,
Consumer Relations
I've had nothing but compliment after compliment on the 16 inch black widow rims I purchased. Straight flossing on my 06 Camry.
However, when I the customer spends over $700 and has the wait two weeks before you ship three rims and then wait an additional four days for my fourth rim to come in… that's garbage! CardID you gotta do better than this! Clearly a recommendation such as putting something about shipping expectancy, & or arrival timeframes before one purchases the product. I'd buy from you again yet. I'm gonna look a lot closer to home before I waste my time like I did here.
Dear Matthew,
Thank you for the great feedback on the rims and for your honest comments about the shipping experience. We truly value your insight and are working to improve transparency on shipping timelines to better serve valued customers like you. We appreciate your future business and the opportunity to provide a more seamless experience next time.
Sincerely,
Consumer Relations
Not a long wait on delivery and package came in one piece. I was a little skeptical on ordering it on a website I didn't know but they came through!
Dear Allen,
We're thrilled to hear your order arrived intact and on time—high praise like yours motivates us to keep improving. We truly appreciate your trust in choosing us online, and we’re here anytime you need quality parts with reliable service!
Sincerely,
Consumer Relations
Rims arrived in great shape, fit perfectly! Exactly what I ordered
Dear Jillian,
Thank you so much for sharing your great experience! We're thrilled the rims fit perfectly and arrived exactly as expected—your satisfaction means everything to us. Looking forward to helping with your future upgrades!
Sincerely,
Consumer Relations
Speedy and knowledgeable I'm a man of few words I have nothing else to say except it was a quick and excellent experience thank you so much I have nothing else to say
Dear Norm,
Thank you for your kind words and for taking the time to share your experience. It means a lot to know we could provide quick, knowledgeable service—you’re always welcome back whenever you need!
Sincerely,
Consumer Relations
Very easy to find what I was looking for I will recommend this
Dear Cynthia,
Thank you for sharing your positive experience. We’re glad to hear you found everything quickly and appreciate your willingness to recommend us. Looking forward to assisting you again soon!
Sincerely,
Consumer Relations
The stick on chrome fender trim would not stick on properly and had to be removed. I am waiting on a refund for the product.
Dear John,
We're sorry to hear about your experience with the chrome fender trim. Since the item is installed, we can assist you with the specific piece you had an issue with. Please check your email for further details regarding your order. We appreciate your feedback and are here to help resolve this matter for you.
Sincerely,
Consumer Relations
Good and fast, part fit perfectly. Got here in good time and was able to install part with ease.
Dear Ryan,
Thank you so much for your kind words! We're really glad to hear the part arrived quickly and that it fit hassle-free—makes our day knowing we could make your install easier. Drive safe and feel free to reach out anytime!
Sincerely,
Consumer Relations
Very good shopping experience easy to find parts for all kinds of vehicles
Dear Andres,
Thank you for sharing your positive experience. We're delighted to know that finding the right parts was easy for you and that you had a smooth shopping experience. We appreciate your support and look forward to serving you again!
Sincerely,
Consumer Relations
After receiving my product, I realize that they don't give you the hardware now I have to go and purchase extra hardware that should have came with it
Dear Leon,
We appreciate your feedback and understand your concerns regarding the missing hardware. We want to clarify that the product is intended to be used with OEM hardware, which may not be included in the package. Thank you for bringing this to our attention, and we hope you enjoy your product once fully equipped.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marion,
Thank you so much for sharing your positive experience! We're delighted to hear the wipers fit your Subaru perfectly and arrived on time. Your appreciation means a great deal to us, and we look forward to helping you again in the future.
Sincerely,
Consumer Relations