CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
The brake pads that came with the rotors were the wrong size and would not fit in the brake calipers. So I had to get other new brake pads for the front that does fit correctly.
Very good seller fast shipping good communication, a lot parts you can buy they have everything you need.
Dear Carlos,
Thank you so much for your kind words and took time to share your experience. We’re glad the shipping was speedy and communication clear—helping you find everything you need is always our top priority. Looking forward to assisting you again soon!
Sincerely,
Consumer Relations
Quick, good quality. Had never purchased from this company but I would definitely use them again.
Dear Kim,
We truly appreciate you taking the time to share your experience. It's wonderful to know that the quality and service met your expectations, and we look forward to confidently serving you again in the future!
Sincerely,
Consumer Relations
No problems at all l, got my stuff on time and not damaged, all around good things
Dear William,
Thanks so much for your positive words! We're really glad to hear everything arrived on time and in perfect shape — making sure our customers have a smooth experience means a lot to us. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Order was easy and the shipping was quick. Item I ordered fit perfectly
Dear John,
Thank you so much for your kind words. We're thrilled to hear your order was smooth and the fit exceeded your expectations. We appreciate your support and look forward to serving you again!
Sincerely,
Consumer Relations
Had no problem quick and easy, will continue to use as first preference.
Dear Alfredo,
Thank you so much for your awesome feedback! We're thrilled to hear everything was quick and easy for you, and we look forward to being your go-to choice every time. Your support means the world to us!
Sincerely,
Consumer Relations
The floor mats I ordered from Carid fit my vehicle exactly as they said it would.
Dear Reid,
Thank you so much for sharing your positive experience with the floor mats! We're thrilled to hear they fit perfectly, and we’re always here to help with any future needs or questions to keep your vehicle looking and feeling its best. Please don’t hesitate to reach out if you need anything else down the road!
Sincerely,
Consumer Relations
Fast and very friendly and it arrive when I wanted it to! And plan on ordering my wife one! The guy who took my order was very helpful and very knowledgeable about the product I was looking at! Thank you so much! Look forward for future business
Dear Paul,
Thank you so much for your kind words! We're thrilled our team could help and that your order arrived exactly when you needed it. Looking forward to proudly serving you and your wife again soon!
Sincerely,
Consumer Relations
The website was easy to navigate, quick shipping and affordable options.
Dear Catherine,
Thanks so much for your kind words! We're thrilled to hear the website was easy to use and that you're pleased with the speedy shipping and prices. We appreciate your trust and look forward to serving you again soon!
Sincerely,
Consumer Relations
Awesome very easy to find what I needed. Fast shipping. Good pricing
Dear Brian,
Thank you! We're thrilled to hear the parts you needed were easy to find and that you’re satisfied with the fast shipping and pricing. Your feedback made our day!
Sincerely,
Consumer Relations
Was easy. All I did was look up my part ordered and paid. It arrived in a timely manner
Dear Kenneth,
Thank you for sharing your positive experience. We're glad to hear the ordering process was smooth and your part arrived quickly. We appreciate your trust and look forward to assisting you again in the future.
Sincerely,
Consumer Relations
Super fast shipping and product quality 1A recommended a thousand for a thousand
Dear Franklin,
Thank you so much for your glowing review and kind recommendation! We're thrilled to hear everything exceeded your expectations and truly appreciate your support. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Had what I was looking for at a reasonable price, fairly easy to navigate
Dear Ryan,
Thank you so much for sharing your experience. We’re glad you found what you needed easily and at a great price, and we look forward to being your go-to source in the future!
Sincerely,
Consumer Relations
Good shipping good price good customer service good experience
Dear Cory,
Thank you so much! We’re thrilled to hear you had a great experience with our pricing, shipping, and service. Your support means a lot, and we look forward to helping you again in the future.
Sincerely,
Consumer Relations
Finding a proper-sized rear wiper for my Chevy Bolt EUV turned out to be difficult. CARiD had it, and sent it promptly. However, shipping costs exceeded the cost of the item! Still, I needed it, and didn't have time to shop locally, beyond AutoZone, who doesn't carry it.
Dear Jeffrey,
Thank you for your feedback. We're glad to hear that we had the exact rear wiper you needed for your vehicle and that it was sent promptly. However, we are sorry to know that you were dissatisfied with the shipping cost. Shipping charges vary based on the size and weight of the item, warehouse location and shipping destination. We always strive to provide transparent pricing when you order and try to offer the best competitive rates.
If you have any further questions or concerns, please reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Good service I had good service the product was nice also shipping was quick and easy.
Dear John,
Thank you for your kind words and for trusting us with your order. We're thrilled to hear you had a smooth experience and that the product and shipping lived up to your expectations. Looking forward to serving you again!
Sincerely,
Consumer Relations
Great project, fit well and as described
Website was easy to navigate
Dear Linda,
Thank you so much for sharing your experience. It’s wonderful to know the product fit perfectly and that our website made your purchase easy – your positive feedback truly means a lot to us!
Sincerely,
Consumer Relations
No complaints, I received my order in a timely manner. It was packaged well
Dear Michael,
Thank you so much for your kind words and for taking the time to share your experience. We're glad your order arrived on time and in great condition—it's what we aim for with every purchase. We look forward to serving you again soon!
Sincerely,
Consumer Relations
WE ARE AN AUTO REPAIR SHOP - SOMETIMES IT IS MORE COST EFFECTIVE TO GET A WHEEL FROM THIS PROVIDER THAN A SALVAGE YARD. ALSO, SOMETIMES THE PRCE COMPARISON IS NEARLY EQUAL. HAVE ALWAYS BEEN HAPPY WITH THEIR PRODUCTS - DELIVERED ON TIME- KEPT INFORMED - KNOCK ON WOOD - NEVER HAVE HAD ONE SENT THAT WAS DAMAGED IN SHIPPING - THANK YOU
Dear Margaret,
Thank you so much for sharing your experience. We're thrilled to hear that our products have consistently met your expectations and that our service helps your shop run smoothly. Your trust means a lot to us, and we'll keep working hard to exceed it every time.
Sincerely,
Consumer Relations
Was quick and easy to use. Parts arrived in a timely manner. Customer very satisfied.
Dear Celia,
Thank you so much for sharing your positive experience. We're delighted that the site was easy to navigate and your parts arrived promptly. We look forward to supporting you with any future automotive needs.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
Thank you for sharing your experience and letting us know about the brake pad issue. We're sorry for the inconvenience it caused and appreciate your patience in finding compliant parts—your feedback helps us improve. If you need any further assistance or guidance in the future, please don't hesitate to reach out.
Sincerely,
Consumer Relations