CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Good no issues i still have to put it in my car. Have a good day.
Exactly what I needed but two positioning pins were broke off on electrical side of switch... in the future may I suggest you put Styrofoam on the electrical end. Apparently shipping is rough on packages... I made it work with the 2 plastic pins that were broke... any more broken an it would have been a return item
Dear Jimmy,
Thank you for your thoughtful feedback and for making the broken pins work despite the packaging flaw. We truly appreciate your insight and will carefully consider your suggestion to improve how we protect items during shipping because open communication like yours helps us serve customers better.
Sincerely,
Consumer Relations
I just needed a bottom seat foam for an older car that the part is no longer available so I ordered a foam from a random car that i was able to trim and use in it's place. The product is fine quality memory foam.
Dear Joe,
Thank you for sharing your experience and creativity in adapting the memory foam; it's great to hear you found a quality solution that worked for your older car. We're always here to help you find parts that fit your needs and look forward to assisting you with future projects.
Sincerely,
Consumer Relations
Easy to navigate and found what I needed, good price for what I got
Dear Johnny,
Thank you so much for sharing your positive experience and kind words. It means a lot to know you found exactly what you needed hassle-free and at a great value. We truly appreciate your support and look forward to assisting you again!
Sincerely,
Consumer Relations
Great product. First like a glove. I do wish it came with replacement pins for attachment. The older pins snapped so I did have to order more plastic pins. Overall great product.
Dear Joe,
Thank you for your positive feedback and detailed insight. We're glad the product fits well and appreciate your suggestion about including replacement pins—we'll definitely keep that in mind to improve our offerings. Looking forward to serving you again.
Sincerely,
Consumer Relations
Very quick and on time. Great facts about the item. Would recommend anyone to shop with this site.
Dear Willis,
Thank you so much for your kind words and recommendation! We’re delighted to hear the information and timing met your expectations, and we look forward to serving you with even more gear that fits your needs perfectly in the future.
Sincerely,
Consumer Relations
Fast delivery and service on merchandise ordered. Packaging was good too.
Dear Robert,
Thank you for the kind words! We're thrilled to hear you appreciated the fast delivery and packaging quality. We truly value your feedback and look forward to serving you again soon.
Sincerely,
Consumer Relations
I gave done numerous additions to my vehicles over the years so I am no stranger to trying to figure out how to install these modifications. But, your lights came with the equalizers because they are LEDs, and I had to look online to understand what these were for. Next time you should add at least a sheet of paper showing what these are for and where to put them.
Dear Andrew,
We apologize for the inconvenience caused by the lack of instructions included with your lights. We understand how important clear guidance is, especially when it comes to installation. We typically include instructions, but we also have installation details available on the product page. We appreciate your feedback and will work to improve our packaging and documentation in the future. Thank you for bringing this to our attention.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Everything good and fast delivery, thank you. I love doing business with you
Dear Lemuel,
Thank you for sharing your positive experience. We're truly glad the process was smooth and delivery fast, and we appreciate your continued trust in us. Looking forward to serving you again!
Sincerely,
Consumer Relations
I purchased from Carid because it had the fastest delivery time and was one of the least expensive options. Part was delivered on time wich saved my a$$. I took off one star because i did not recieve the core label envelope or an email with the return label link.
Dear Maxim,
Thank you for sharing your experience and highlighting our fast delivery. We appreciate your feedback about the return label and will work to improve that. Looking forward to serving you again and making your next experience even smoother!
Sincerely,
Consumer Relations
Product is was above and beyond satisfactory. Very happy with my new headlights will definitely order my parts from here.
Dear Carlos,
Thank you for sharing your great experience! We're thrilled the headlights exceeded your expectations and look forward to helping you with all your future needs.
Sincerely,
Consumer Relations
This is the 2nd try and still the wrong part. I gave vin number, described the part. And still wrong part.
Dear Donald,
We sincerely apologize for the inconvenience you've experienced with receiving the wrong part. It seems we may be facing an inventory problem. To assist you further, please check your email and provide any additional information that could help us resolve this issue. Your satisfaction is important to us, and we appreciate your patience as we work to get this right.
Sincerely,
Consumer Relations
I ordered seat covers and it took a long time recieving them. The order was wrong and there was no communication. I spoke directly to the seat cover dealer and they had my items to me within a week. The person that took my order was distant after he realized he made the sell.
Dear Charles,
We're sorry for the delay in receiving your seat covers and for the mix-up with your order. We understand how important communication is during the purchasing process, and we recognize that we need to improve in this area. Your experience does not reflect our standards, and we are actively working to enhance our service. We appreciate you bringing this to our attention and hope to provide you with a better experience in the future.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Always good.
Very satisfied.
Parks came in a reasonable time.
No problems
Dear Ted,
Thank you for the kind words and steady trust in our service. We’re thrilled the parts arrived promptly and met your expectations. Looking forward to helping you again whenever you need us!
Sincerely,
Consumer Relations
Fit well on the car, even better than the gm part and the price was just right
Dear Michael,
Thank you for your wonderful feedback! We’re delighted the part fit perfectly and met your expectations on both quality and price. We truly appreciate your support and look forward to serving you again.
Sincerely,
Consumer Relations
No issues at all. Shipped as specified. The parts were sent and they all arrived as they were described online.
Dear Sinclair,
Thank you so much! We truly appreciate your kind words and are delighted to hear everything arrived exactly as expected and on time. Your support means a lot to us!
Sincerely,
Consumer Relations
I had a fine experience with CARiD itself. However the product I purchased was misleading. The add shows a cover that wraps entire handle. With bent edges, etc. What i received is a flat cut out in stainless. Not the look i was going for.
Dear Paul,
We apologize for the confusion regarding the product description. We will be updating it shortly to ensure clarity. If the part has not been installed, you are welcome to return it.
Please check your email for further details on the return process. Your satisfaction is important to us, and we appreciate you bringing this to our attention.
Sincerely,
Consumer Relations
I'm hearing a noise from the front drivers side window wind deflector. I'm wanting to speak to someone about getting a replacement for it. It's possible that the part got cracked during the installation. Other than that, I'm satisfied. I'm still waiting for my seat covers to be delivered. This is my first experience ordering stuff online like this and I'm not sure how, or what to do to ask for a replacement part. If you're reading this, I would greatly appreciate your help. Thank you
Dear Jeffrey,
Thank you for sharing your experience and reaching out about the window deflector—you’re in good hands, and we’ll make sure you get a prompt replacement. Please contact our customer care team anytime; we’re here to guide you through every step to ensure your complete satisfaction. Looking forward to serving you again soon.
Sincerely,
Consumer Relations
Fast product search and ordering, shipped and arrived timely
Dear Ron,
Thank you for sharing your positive experience with our quick and timely service. We truly appreciate your feedback and look forward to continuing to provide excellent support for all your future orders.
Sincerely,
Consumer Relations
When I placed my order, I asked for front and back calibers red for a 2014 mitsubishi outlander sport received the front was not notified that I wasn't going to receive the back caliber. Until I requested information about the item. Was told that I didn't request back caliber, I believe you just sent what you had. I notified that you didn't have the complete order would not have anything. Thank you
Dear Lionell,
We sincerely apologize for the confusion regarding your order. The product name indicates that you ordered front calipers only, and unfortunately, we do not carry rear calipers for your 2014 Mitsubishi Outlander Sport. We strive to keep our inventory updated, and we appreciate your feedback as it helps us improve our communication.
If you have any further questions or concerns, please reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Katrina,
Thank you for your kind words and support! We hope the part fits perfectly once you install it, and wish you smooth driving ahead. Have a wonderful day!
Sincerely,
Consumer Relations