CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Excellent prompt customer service. Knew exactly what I needed
Very knowledgeable, polite and courtesy the salesman took his time making sure I got the right part, the price was cheaper than the local parts store
Dear Willie,
Thank you for your kind words and thoughtful feedback. We're glad to hear our team provided you with attentive service and value; we look forward to helping you with any repairs or upgrades in the future. Your trust means a lot to us.
Sincerely,
Consumer Relations
From ordering to delivery the process was easy and quick. Produce information and sales person were very complete and considerate.
Dear Kent, thank you for highlighting your smooth and speedy experience as well as the detailed support from our team. We're dedicated to making every interaction just as seamless and look forward to helping you with any future needs!
Sincerely,
Consumer Relations
Very good customer service, product was delivered on time.
Dear Mouna, thank you for sharing such wonderful feedback! We’re thrilled to hear you enjoyed our customer service and timely delivery, and we look forward to serving you again soon. Your support means a lot to us!
Sincerely,
Consumer Relations
The customer service representative was very helpful and sent me the right items for my vehicle.
Dear Laurence,
Thank you so much for your kind words! We're thrilled to hear our team helped you find the exact items you needed, and we’re always here to make things right and easy for every customer. Looking forward to continuing to support you on the road!
Sincerely,
Consumer Relations
Excellent buying experience! Part arrived very quickly, was totally undamaged, fit perfectly. Highly recommend. I will say that there were some very sharp edges, managed a couple cuts on fingers. Wear gloves!
Dear George,
Thank you so much for your outstanding feedback and thoughtful tip. We’re thrilled your hood arrived quickly and fit perfectly—and truly appreciate your recommendation. We look forward to assisting you again!
Sincerely,
Consumer Relations
It was a good experience all the way around. Loved the fast shipping on the socks and the Quality of them.
Dear Gary,
Thank you for sharing your positive experience and kind words about the shocks and our shipping speed. We truly appreciate your feedback and look forward to serving you again!
Sincerely,
Consumer Relations
Website is easy to navigate. Product ordering was simple. Excellent, fast shipping!
Dear Brandi,
Thank you for sharing your positive experience! We're committed to making every step seamless and fast, and we're excited to continue providing easy ordering and speedy shipping for your future needs. If you ever need assistance or have questions, we're here to help.
Sincerely,
Consumer Relations
These Blistein Shocks for my 2008 Corolla are incredible! The ride is way better than the OEM shocks it had before. The car is lowered now and rides like a dream with no bumpy feeling at all. If I could rate this a 10 stars I would!
Dear Josue, thanks for sharing your awesome experience! It’s fantastic to hear those Blistein Shocks transformed your Corolla into such a smooth ride—you truly deserved that incredible upgrade. Enjoy every mile ahead!
Sincerely,
Consumer Relations
Needed new return springs for my brakes looked it up got it quick
Dear Mike,
Thank you for sharing your experience! We're so glad you found the return springs you needed quickly and appreciate your trust—looking forward to serving you again whenever you need.
Sincerely,
Consumer Relations
The product fit, and it was a timely delivery why does this section have to be 50 words that is not a convenience to a customer assured brief message should be satisfactory this section here needs to be altered
Dear Freddie, thank you for your kind words and honest feedback. I’m glad the product fit perfectly and arrived on time—your satisfaction means a lot. We’ll definitely take your suggestion about the review section into consideration to make the experience even smoother.
Sincerely,
Consumer Relations
I was impressed with the service agent. My wheels arrived on time and well packaged. The product is as it was advertised. It is a high quality wheel.
Dear Jon, thank you for sharing your wonderful experience! We're thrilled our service and your new wheels exceeded your expectations, and we really appreciate your trusted support. Looking forward to assisting you with all your future needs!
Sincerely,
Consumer Relations
I had a pleasant experience shopping with your company and my product came as expected. Ty
Dear Carlos,
Thank you for sharing your positive experience with us—we’re glad your order arrived on time and met your expectations. We look forward to helping you with any future needs to ensure everything goes just as smoothly.
Sincerely,
Consumer Relations
Easy to place order and it was fast shipping. Would recommend to others for parts and accessories
Dear Tanner, thank you so much for your kind words! We're thrilled to hear the ordering and shipping process was quick and smooth for you. Your recommendation means a lot, and we’re always here to help with whatever you need!
Sincerely,
Consumer Relations
My Uplander is from 2006 the parts for it are hard to find because this Uplander is all wheel drive with Air-ride suspension. Some parts for the suspension are almost non existent. Not here CARID was able to deliver to me. Not only that it was the correct replacement part I needed! BOOM!
Dear Dawn, thank you for sharing your experience! We're thrilled we could find the hard-to-get parts your ride needed and get them to you quickly. Your trust means a lot to us, and we look forward to helping you keep your Uplander running smoothly in the future.
Sincerely,
Consumer Relations
The experience was Awesome. Arrived well before the estimated delivery date. I will use ID for all my vehicle parts purchases moving forward. Thanks
Dear Rodney,
Thank you so much for your kind words! We're thrilled to hear your experience exceeded expectations, and we're committed to keeping every purchase just as smooth and timely in the future. Looking forward to helping with all your vehicle needs ahead!
Sincerely,
Consumer Relations
I needed a new passenger side mirror. Easy to order. I wanted to check delivery status. I called and was greeted with a very nice and helpful representative. Sure enough, the product did arrive during his stated time!
Dear Lisa,
Thank you so much for your kind words! We're thrilled to hear our team provided the help you needed and that your mirror arrived right on time. We look forward to helping you again whenever you need us!
Sincerely,
Consumer Relations
It was fast easy and on time. They said it will be delivered at a specific time and it was and that is what you call reliable service.
Dear Customer,
Thank you so much for your kind words about the fast and reliable service you experienced. It means a lot to know our timing hit the mark and made things easy for you. We're here anytime you need us and look forward to serving you again!
Sincerely,
Consumer Relations
Thank you for the fast response in getting my order out to me and the fast shipping
Dear Stephen, thank you for sharing your positive experience and appreciating our quick turnaround. We’re grateful for your kind words and remain committed to making every order smooth and fast. Hope to serve you again soon!
Sincerely,
Consumer Relations
Part was as described and good quality thanks.Would order from you again with anything i may need
Dear Doug, Thanks so much for the great feedback! We're thrilled the part met your expectations and look forward to helping you with any needs down the road. Keeping you moving smoothly is what we’re here for!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Terry,
Thank you so much! We're glad we could get your steel rim to you promptly and that the part met your exact needs—looking forward to helping you again anytime.
Sincerely,
Consumer Relations