CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
It was easy to find the part I needed. They shipped it right away.
Great product. Cool look. Not bad pricing. Luv how fast for delivery. Thank you
Dear Fernando,
Thank you so much for your fantastic review! We're thrilled the rain guards not only look great but arrived quickly at a fair price. Your support truly motivates us to keep delivering quality and value.
Sincerely,
Consumer Relations
The tires shipped out faster than anticipated; great experience.
Dear Brandi,
Thank you so much for your enthusiastic feedback! We're thrilled to hear that the tires arrived sooner than expected and made your experience a great one. We truly appreciate your support and look forward to helping you again in the future!
Sincerely,
Consumer Relations
This was to replace a coolant flange that had cracked in a 2002 Ford Thunderbird. Ford no longer supplies the part, so I was able to find it from CARID. They shipped the part quickly. The new one had an outlet that the old one did not, which had to be plugged, and another outlet was a different size, which was difficult because of limited clearance, but with an assortment of fittings I was able to make it work. I would use CARID again.
Dear Carl,
Thanks for sharing your experience! We’re glad to hear the coolant flange worked out and you found all the fittings needed to make it fit just right. We look forward to serving you again whenever you need us!
Sincerely,
Consumer Relations
I called before I ordered my dash cover, just to make sure it was the correct one for my truck. I personally I spoke to was very helpful and answered all my questions. This is the third time I've ordered from CARiD and I'm not disappointed.
Dear Robin,
Thank you so much for your continued support and kind words. We're glad we could help ensure the perfect fit for your dash cover once again. It’s always a pleasure serving you!
Sincerely,
Consumer Relations
It was received in a timely manner but it was strange to get 2 of my rims on a Saturday then the following 2 on a Tuesday
Dear Cesar,
Thank you for your feedback and for acknowledging the timely delivery. We understand how receiving parts on separate days could feel a bit inconvenient, and we’re actively looking into ways to better coordinate shipments to provide a smoother experience in the future. Your observations genuinely help us improve, and we appreciate your trust.
Sincerely,
Consumer Relations
Great appreciated will be looking too order more product in future when needed
Dear James,
Thank you so much for your kind words! We're thrilled to hear your order arrived right on time and that you were pleased with our service. We look forward to helping you again whenever you need anything in the future.
Sincerely,
Consumer Relations
Had parts when others didn't and shipped all the parts on time
Dear Christopher,
We truly appreciate your kind words and are glad we could provide what you needed right on schedule. Your support means a lot to us, and we look forward to helping with your future projects!
Sincerely,
Consumer Relations
Gold wait time but got it hooked it up and when I press on my brakes my led white Caro lights come on
Dear Dayton,
Thank you for sharing your experience! We’re glad to hear everything is hooked up correctly and working as it should. Your feedback helps us continuously improve and it’s a pleasure to have you as a valued customer.
Sincerely,
Consumer Relations
Everything from the online shopping to the customer service was convenient and straightforward.
Dear Ryan,
Thank you for highlighting the convenience of your shopping experience and our customer service. We're delighted to hear everything was straightforward and appreciate you taking the time to share your positive feedback. Your satisfaction means a lot to us.
Sincerely,
Consumer Relations
Easy shopping experience. Website is very manageable!
Dear Johan,
Thank you for highlighting how easy and manageable our website is to use. We're glad your shopping experience was smooth and look forward to serving you again soon.
Sincerely,
Consumer Relations
An adequate price, quick delivery, quality products. The product matches the description.
Thank you for sharing your positive experience! We're delighted that our pricing, delivery speed, and product quality met the expectations.
Sincerely,
Consumer Relations
I had a package that ended up missing and it was resolved within days. All the parts were packaged very well. No issues with anything.
Dear Bryce,
Thank you for sharing your positive experience and for recognizing how quickly we resolved the issue. We're glad the parts arrived in perfect condition, and we appreciate your trust in us. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
De verdad muy contento por la compra todo fue como lo esperaba
Estimado José:
Muchas gracias por su comentario positivo. Nos alegra mucho saber que nuestra puntualidad y expectativas cumplieron con las suyas. Mantenemos nuestro compromiso de ofrecer siempre el mejor servicio y productos con un soporte atento. ¡Esperamos seguir trabajando con usted pronto!
Atentamente,
Relaciones con el Consumidor
Received exactly what I ordered. The order and tracking and receiving process was very good.
Dear Thomas,
Thanks for sharing your great experience! We’re glad everything arrived smoothly and just as expected. Looking forward to helping you again anytime!
Sincerely,
Consumer Relations
Gave my VIN with make model and year and got wrong part. Customer service said they would process return and no longer have fuel pump assembly I need
Dear Mike,
We sincerely apologize for the mix-up and inconvenience caused by the incorrect part. We’re actively searching alternatives that meet your vehicle’s needs and will keep you updated until we find the right solution. Thank you for your patience and giving us the opportunity to make this right.
Sincerely,
Consumer Relations
I've never had a bad experience from CARiD, however I am often reluctant to purchase because unlike many competitors they do not offer free shipping which often increases the cost of the product well above many competitors. The reason I paid the shipping this time rather than choose one of those cheaper competitors was I had a shipping mishap from a competitor and was in need of the coilovers in a timely manner, and instead of reordering with that same competitor hoping the second shipment would go better I chose to pay the shipping here because I've never had any issues with shipping with CARiD.
Dear Spike,
Thank you for your thoughtful feedback and loyalty despite the shipping costs. We truly appreciate your trust in us to deliver promptly when it matters most and are continually exploring ways to improve valve our service. Looking forward to providing you hassle-free experiences in future purchases!
Sincerely,
Consumer Relations
Very easy to order and very fast shipping, thank you! A++++++++++
Dear Mark,
Thank you so much for your enthusiastic feedback! We're thrilled to hear your order process was smooth and delivery fast. Your support means a lot, and we're here whenever you need us again.
Sincerely,
Consumer Relations
Perfect fit for my 2006 prius brake light assembly. This was the only site that had this style.
Dear John,
Thank you for sharing your positive experience! We're thrilled the brake light assembly was a perfect fit for your Prius and appreciate you choosing us. Please don’t hesitate to reach out for any future needs—we’re here to help keep your vehicle running smoothly.
Sincerely,
Consumer Relations
Driver was very nice and the delivery was quick. Said they would be at my house between 6 am and 10 am... 6:45 am the truck was outside my house.
Dear Jason,
Thank you for sharing your great experience! We're thrilled knowing our timely delivery and friendly driver made a difference – we look forward to ensuring every future visit is just as smooth and convenient for you.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jerry,
Thank you for sharing your experience! We're glad you found the part easily and received it quickly - that reliability means a lot to us. We’re here whenever you need us on your next project.
Sincerely,
Consumer Relations