CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Took longer than expected for exchanged. Even though part part was received by warehouse, exchange wasn't processed until the end of the 5th business day.
Part came in brand new no damage but doesn't fit so I need to return.
Dear Dillon,
Thank you for sharing your experience and for noting the condition of the part. We're ready to assist with your return and help find the right fit to get you rolling smoothly—please reach out to our team anytime. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Good good good good good good good good good good good good good good good good
Dear Joshua,
Thank you so much for your enthusiastic feedback! We're glad to hear you had such a positive experience, and if there’s ever anything we can do to make it even better, please don't hesitate to reach out. Your support means a lot to us!
Sincerely,
Consumer Relations
Quick delivery and no issues! Will order from CARiD again if needed.
Dear Brandi,
Thank you so much for your kind words and for choosing us—it’s great to know your order arrived quickly and smoothly! We look forward to assisting you with your next purchase and strive to keep delivering a seamless experience every time.
Sincerely,
Consumer Relations
Easy to select from lots of choices, and quality is always great
Dear Eddie,
Thank you for sharing your positive experience and confidence in our quality and variety. We’re glad the selection process was smooth and look forward to assisting with any future needs to keep you fully satisfied. Always feel free to reach out with suggestions or questions!
Sincerely,
Consumer Relations
I spend about $1,300.00 and they send me the wrong bumper. Their system change my car detail from GT to GTS and when I report it. They refuse to accept responsibility and wanted me to pay for the freight. The cost of the freight alone was going to cost me more then what I already spend. I even provided proof of their own customer service admitting their system had an error. However, their tech support would not help and all they offer was an RMA. Still, why would I spend more for the freight just to get not even half refunded. This company is not even on the BBB. Buyer beward!
Dear Jonathan,
We understand your frustration regarding the fitment issue with the bumper. Our records indicate that the part you ordered is OE-restricted and specifically replaces a certain part number associated with the GTS model. Also, we do not currently carry bumpers for the GT model. We regret any inconvenience, but we cannot cover freight costs or refunds for items ordered incorrectly.
We strive to ensure that our customers have a smooth shopping experience, and we regret that we fell short in this instance. We sent the return documents to your email on 5/19, and we would be happy to process your refund once the parts are returned.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Most items shipped next day. Received them within the week!
Dear Douglas,
Thank you for highlighting our fast processing and quick delivery—it means a lot to know our efforts make a difference. We're committed to keeping this level of service as you continue to rely on us for your projects and goals. Please don’t hesitate to reach out if there’s anything further we can do to serve you better!
Sincerely,
Consumer Relations
Got exactly tha part i needed had to put it together but that was part of it.
Dear Sed,
Thank you for your kind words about the tail light. We're glad you found the part you needed and appreciate your understanding as you assembled it. Looking forward to helping you with any future auto projects!
Sincerely,
Consumer Relations
Great service, perfect fitment. Priced good, cheaper than anytime else
Dear Iaith,
Thank you for sharing your experience, we're glad the fitment and pricing worked well for you. We appreciate your feedback and look forward to continuing to help with any future needs you may have. Please don’t hesitate to reach out if there’s anything we can do to make your next purchase even better.
Sincerely,
Consumer Relations
CARiD had a very good selection and the customer service was fantastic. The rim was delivered across the US in the expected timeframe and was in perfect condition when it arrived.
Dear Ron,
Thank you for your thoughtful words! We’re thrilled to hear that everything arrived just as promised and that the rim met your expectations. Hopefully, we’ll have the chance to help with your next project soon!
Sincerely,
Consumer Relations
Shopping was easy and the item was just like it was described.
Dear Phillip,
Thank you so much for taking the time to share your experience! We're thrilled to hear that the shopping process was smooth and the item met your expectations. Customers like you are what inspire us to keep doing our best!
Sincerely,
Consumer Relations
Found what I needed at a great price. Fast transaction and quick delivery.
Dear Jerrold,
Thank you for sharing your fantastic experience with us. We're delighted you found exactly what you needed quickly and at a great price—building that kind of convenience matters to us. We look forward to helping you again on your next visit.
Sincerely,
Consumer Relations
Order was filed and shipped without delay. Will use again in the future.
Dear Steve,
Thank you for your kind words and for highlighting our prompt service. We’re thrilled to know your order arrived quickly and we look forward to assisting you again whenever you need us.
Sincerely,
Consumer Relations
Delivery was quick and all parts were as ordered. The price was right. Silverado is back running smoothly again.
Dear Jean-Marie,
Thank you so much for your kind words and detailed review. We're delighted to hear the parts arrived quickly and got your Silverado running smoothly again—your satisfaction means a lot to us. We truly appreciate your support and look forward to assisting you with any future needs.
Sincerely,
Consumer Relations
Excellent OEM product! Fast shipping! Perfect fit easy installation! Great experience, great company!
Dear Christopher,
Thank you for sharing your positive experience with the excellent fit and fast shipping of your antenna. We're honored to have earned your trust and look forward to continuing to provide the quality and service you expect.
Sincerely,
Consumer Relations
Taillight ordered matches OEM almost perfectly but there are slight annoyances: light doesn't fit the same as OEM part (gaps are slightly more noticeable), and the part itself came with imperfections. Overall I would recommend.
Dear John,
Thank you for sharing your thoughtful review and recommendation. We're continually working to improve fit and quality, and your feedback helps us get closer to meeting those goals. We appreciate your trust and look forward to serving you even better in the future.
Sincerely,
Consumer Relations
Needed this part and found it here at a great economical price.
Dear Magaly,
Thank you so much! We’re glad you found exactly what you needed at a price that worked for you, and we appreciate your kind words. Looking forward to helping you again anytime!
Sincerely,
Consumer Relations
Exactly what i wanted was fast delivery very happy i like shopping website easily to get around
Dear David,
Thank you so much for your kind words and enthusiastic feedback! We're thrilled to hear you had an enjoyable experience and look forward to continuously providing excellent service for your future needs.
Sincerely,
Consumer Relations
Great experience, fast shipping. Order came a few days after placing order.
Dear Kardy,
Thank you for your kind words and for noticing our fast shipping service. We're delighted to hear you had a great experience and received your order quickly. Your satisfaction is our top priority, and we look forward to serving you again soon.
Sincerely,
Consumer Relations
I purchased a wheel well liner set for my 2012 ram 1500. These replaced some broken ones. I was able to replace them with little to no effort. The online purchase was also clear and easy. I would recommend CarID to everyone.
Dear Luis,
Thank you for sharing your great experience with the wheel well liners and our easy online ordering process. We're thrilled to hear the parts fit smoothly on your Ram 1500 and truly appreciate your recommendation!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sengchanthra,
Thank you for sharing your experience and your patience during the exchange process. We’re committed to improving our response times and truly appreciate your understanding as we continue to serve you better moving forward.
Sincerely,
Consumer Relations