CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Great got here quick faster then what I expected. Will order again for sure.
Very thankful to the technician who helped obtain my part. I installed and it works like new. Keep up the good work
Victor, thank you for sharing your positive experience and kind words about the technician who assisted you. Knowing the part works perfectly brings us great satisfaction—your success motivates us to keep providing fast and reliable service. We appreciate your trust and look forward to supporting you whenever you need.
Sincerely,
Consumer Relations
Found the website by random search. But it was exactly what I needed for my 2003 GMC Sierra 3500 Dually truck. I tow a lot of heavy weight equipment that led to my truck "drooping" at the rear. Not anymore!
Thank you so much, Ron! We're thrilled to hear the parts fit your 2003 GMC Sierra 3500 Dually perfectly and are helping with your towing needs. Your feedback means a lot, and we're here whenever you need us again!
Sincerely,
Consumer Relations
Accurate description of products and fit properly. Big fan of CARiD
Thank you, Bassam, for your wonderful feedback and for being such a loyal supporter. We truly appreciate your kind words and look forward to continues & improve our service that's just right the first time, every time.
Sincerely,
Consumer Relations
The product I ordered didn't come boxed, a catalytic converter. In past dealings it did. This was a replacement for one that failed while still under warranty. I still had to pay a shipping charge. The welding on it was shoddy in my opinion.
Dear Timothy,
We are sorry to hear about your experience. We typically include a box, and we'll look into why yours was not properly boxed. We also regret that the welding quality did not meet your expectations and understand your frustration, especially given the previous positive dealings.
The replacement will be processed once we receive the defective part back. We appreciate your feedback and will work to improve our communication and product quality.
Thank you,
Consumer Relations
Honestly this sight is fear
Great. They always have stock and it's usually cheaper then anywhere else. I only have one complaint. Every time I have a core return I have to contact the help desk to get the return slip. It's never already in my email or in the package; however this is honestly negligible in comparison to all the positive points about carid. Thanks guys!
William, thank you for your continued trust and kind words—it's great to hear positive experiences outshine that one hassle. We're working on streamlining the core return slips to make future returns smoother for you and all our customers. Looking forward to providing even better service on your next visit!
Sincerely,
Consumer Relations
Very satisfied with the product and with the price keep up the good work
Thank you so much, Richard! We're thrilled to hear you’re pleased with the product and price—your support means a lot to us. We look forward to continuing to provide products that meet your expectations.
Sincerely,
Consumer Relations
What I need, when I need it and delivered to the location I want. Perfect every time.
Thank you, Joe, for your fantastic review! We're thrilled to hear we consistently meet your needs and look forward to continuing to provide exceptional service.
Sincerely,
Consumer Relations
Shipping is extremely quick, Product quality excellent. Shopping experience easy.
Thanks so much for your amazing review, Cindy! We’re thrilled to hear that you loved the fast shipping and top-quality product—making your shopping experience smooth means a lot to us. Looking forward to helping you again soon!
Sincerely,
Consumer Relations
Headlights were very easy to install and hook up to my car arrived on time
Noah, thank you so much for your kind words! We're thrilled your headlights arrived quickly and were easy to install—we strive to make the process seamless for every customer. Your feedback truly brightens our day and motivates us to keep delivering great service.
Sincerely,
Consumer Relations
Buying experience was flawless. Purchased item was in perfect condition and great price. The item box was bit up and delivery was 1 day behind as scheduled, but this one is on Fedex tho.
Thank you so much for sharing your experience, E. We’re glad the parts were exactly what you needed and apologize for the delivery with FedEx taking a bit longer than expected—that packaging issue is suspected now on our end as well; we’ll keep improving. Hope to assist you again soon!
Sincerely,
Consumer Relations
Was ok the shipping cost was more than I expected and probably could have used a smaller package to ship which would have been cheaper
Dear Alan,
Thank you for your feedback. We are sorry to hear that you were dissatisfied with the shipping cost for your recent purchase. Shipping costs can vary based on factors such as size, weight, warehouse location, and destination. Your input is valuable and will help us improve our services moving forward.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Thank you,
Consumer Relations
It was easy to order and I've had no issues at all. There was no problems with the shipping and I received emails on where my order was and it was delivered on time
Hi Robert, thank you so much for sharing your experience! We're thrilled to hear the ordering and shipping process went smoothly, and we'll keep working to make every step as easy and reliable for you. If you ever need anything else or have suggestions, just let us know!
Sincerely,
Consumer Relations
Better update on the shipping I received no updates of when it was shipped
Thank you so much for sharing your feedback, Brendajia—your trust means a lot to us. We're glad you’re satisfied overall, and we're committed to improving our shipping updates, so you’ll always know exactly when to expect your order. Your input helps us serve you better each time.
Sincerely,
Consumer Relations
Quick and professional, product was properly packaged. Thank you
Thank you so much, R, for your kind words and thoughtful feedback! We’re glad everything arrived safely and met your expectations. Supporting customers like you truly motivates us to keep delivering excellent service.
Sincerely,
Consumer Relations
I was looking for car parts to install in my car. Mostly cosmetic and aftermarket upgrades when Google suggested CARID I mean I did the usual check that the website was current and not a published template shoot I even live chat with the customer service department only to call directly customer. Service to confirm product was available and shipping time frames. I got my lowering springs couple if days later not bad. I recommend it
Christian, thank you for trusting us and for sharing your experience in such detail. It’s wonderful to know our service and communication helped reassure you—and that your new lowering springs arrived quickly. We truly appreciate your recommendation and hope to assist with your future upgrades!
Sincerely,
Consumer Relations
Was easy to buy search and order. However no grease was included in my purchase which sucks as most sellers provide the little bit of grease needed at least or let you buy it from them as an add on to the order.
Thank you so much, Giovanni, for your kind words and valuable feedback. We’re glad to hear the site was easy to use, and we truly appreciate your suggestion about including grease or offering it as an add-on—your insights help us improve and serve you better in the future.
Sincerely,
Consumer Relations
Carid's web site and vehicle specific menu, make eady to order, and the variety of products offered is excellent.
Thanks so much for your kind words, Ronald! We’re glad you found the site easy to use and our product selection top-notch. We’re here whenever you need us!
Sincerely,
Consumer Relations
Mostly easy to work with,, online directions were clear, updates on delivery were good
Michael, thank you for your kind words and detailed feedback. We're glad the part and instructions met your expectations, and we appreciate your patience with the shipping speed. Your insights help us improve, and we’re committed to making future deliveries faster and smoother for you.
Sincerely,
Consumer Relations
They sent me the same wrong order twice and they never sent me the correct part.
Dear Arley,
Thank you for sharing your experience with us. We are sorry to hear the recent order did not meet your expectations.
This item is a universal fit, which means it is not vehicle specific, and fitment is not guaranteed.
Please check your email for the details regarding the easy return and further process, and if you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Salvador, it’s fantastic to hear your order arrived faster than expected! We're thrilled to make your experience seamless and look forward to helping you gear up again whenever you need. Thanks for choosing us and for your great enthusiasm!
Sincerely,
Consumer Relations