CARiD

The web site was easy to work with and the items ordered more than meet my expections.

I ordered a set of gauges for my truck on September 9th I waited 2-3 weeks and kept looking at the item and it said processed but never shipping? I then called to figure out what was going on with my order the guy I spoke with said it shipped the manufacturer said they must have missed scanning it but this wasn't the case. He assured me it would be delivered to my house by the 29th of September. The following day I received a notification that my package was never shipped and it would be shipped on the 8th of October a month later not to meantion how long it takes to ship
The person I talked to today on the phone was horrible with customer service and said he couldn't do anything about it I finally got somewhere with them they agreed to give me a 25$ gift card if I was to keep my order with them. It's pathetic just ship my package when you said you clearly had it. It makes me more than frustrated when I can't get my money back for 3-5 days because if I would have known this when I had a feeling they weren't going to ship it I could have ordered off amazo. And received it in 3 days now if I want to do that I have to wait 3-5 days for my money then by the time it ships it would basically be the same as carid they left me hanging when I thought I could trust them with $1000s of other orders I placed and never had a issue if you're trying to get anything done on a time frame carid isnt it

I completed my order on CARID.com using their vehicle model search for all my parts. I ordered my TORXE front and rear bumpers, head/taillights, third brake light, and front grill. I received my order piecemeal with several snafus with the shipper/delivery company. When I called customer service, they were polite but communication was very difficult. They clearly did not understand everything I was saying. (outsourced Customer service to a foreign country based on the ESL I was hearing.) I had to call back three times, due to mislabeled, mistracked, and duplicate deliveries.
I am currently trying to get answers to why they sell a TORXE X1 front bumper for my 2500HD, but not a corresponding rear bumper. When I ordered the rear bumper that I thought matched, it only fits on a 1500. When I ask for contact information for the manufacturer (TORXE), they give me the runaround. It feels like they have a list of answers that do not include any deviation from the script. (again, outsourced customer service...)
WORST CUSTOMER SERVICE I HAVE EXPERIENCED IN MY LIFE.
I wish I could go back in time and delete their website from my browser and never go back. Worst ever.

Very unhappy with my first experience with CarID, ordered 2017 Dodge Ram black running boards and I ended up receiving chrome running boards for a 2015 Toyota Highlander. When I called in I was told that the supplier mixed up mine and sent it to someone in Ottawa, Canada and I received theirs. I was told I would get a call back, one week later I called (today) and I spent over an hour back and forth with customer service only to finally speak to a manager which brushed me off by telling me that I would recieve a $35 USD Refund to pay towards the Canadian customs that I had to pay on an order that wasn't even mine. Maria told me to keep the Toyota Highlander running boards and that mine were going to be shipped out tomorrow. I was promised a $25 carid gift card earlier but when I told Maria that I wanted both she rudely told me it was one or the other. I later then received an email from Maria stating that in order to get my running boards I would have to destroy the Toyota Highlander ones and send a picture to prove that I did before I can receive my Dodge Ram running boards. Very unprofessional, very poor customer service, I asked for a complete refund as I want to shop elsewhere and they still said I would still have to send them proof that I destroyed the highlander running boards, they would not insure me if I were to get injured trying to destroy these metal bars so I do not feel comfortable doing that. Their supplier messed up, yet I have to pay double Canadian customs and I have to wait Months before I receive the proper running boards for my truck. I hope Paypal can help me with this one. Worst experience in my life, Never will shop here again, you can shove that $25 CarId gift card up your@$! Maria!

## Please Reply ABOVE THIS LINE ##

Dear Michael,

I issued the full refund on my end,

It should hit your account within couple of business days,

One more time I apologize for this unfortunate experience.

Please let me know if you have any further questions.

Thank you.

Sincerely,

CARiD
Damon Larson
Customer Service
Customer Experience Center
Phone: *******274
Email: *******@carid.com
FacebookGoogle+YoutubeMyCARiD

Wats wats - *******@yahoo.com - Feb 10 2021, 06:10 PM
My refund should be:
Subtotal: $380.04
Coupon saving (1FR***): $38.00
Discounted Subtotal: $342.04
Shipping: $73.18
Tax: $21.38
Total: $436.60
Sent from Yahoo Mail on Android

On Wed, Feb 10,2021 at 4:59 PM, *******@carid.com
<*******@carid.com> wrote:

REFUND COMPLETE

Dear Michael,
Your refund for order #******* has been processed, and should appear on your statement within 3-5 business days.

Refund Amount: $172.26
Transaction ID: 5t0qjr07

Note: 506-1099 (shipping) / Refund for return, by Jiff Ch

Details: ACDelco® 506-1099 - GM Original Equipment? Front Passenger Side Non-Adjustable Strut (506-1099) /
ACDelco® 506-1099 - GM Original Equipment? Front Passenger Side Non-Adjustable Strut (506-1099) (shipping) / Refund for return

Customer Service
Customer Experience Center
Toll Free: *******274

Copyright © 2003-2021 CARiD?. Com. All rights reserved.

Yup so I ordered wheels and rims from them on the 28 of march and I'm waiting for them to be shipped by April 9 2019 the latest or at least get an email from them, but I didn't receive anything so I assumed they were on their way to my APO address but when they should have gotten their, they didn't so I waited a few more days to give them the benefit of the doubt, then i called CARID expecting them to tell me I'll receive them today or tomorrow. But they tell me no they couldn't ship them but never email or called me to inform of the issue. So they tell me and i ask them ok can i ship them to my polish address were i work for the US ARMY. So i paid carid 702USD to ship them internationally to my address here in Poland were I'm stationed. So i am waiting for my package here in Poland and UPS calls me asking about shipping stuff i tell them to call CARID because i'm just the customer. Well they call me again from UPS in Warsaw Poland which is a 3 hour drive from me, well because i want my package i took a day off from work( 1 day of work about $300usd) to go to the UPS/CUSTOMS in WARSAW POLAND filled up my gas tank 48 USD their and another 48USD back i left in the morning and didn't finish with UPS till 615pm/ 1815. Oh and i still have not received my wheels and rims yet still waiting and UPS emailed me again for more information. Today is 10 MAY 2019. Today i called CARID to get some type of compensation or reimbursement for all the money i have lost just trying to get my package. That's all I'm trying to do is get my package.

Months ago I Ordered Rear Shocks For My 2002 Cadillac Escalade, Of Course I Received The Wrong Shocks, Ok Maybe that was My Fault Because The Shocks I Needed was Electronic AND The Ones I Received was not, I Emailed them asking them to Send me Some Kind of Address And/or Return Label So I can send the Shocks Back for A Refund, THEY then Emailed me Back Asking For The VIN Number, Which as of Today I Still Can't Understand WHY do you need My VIN Number. Ok I Emailed them Back NO RESPONSE, I Have Tried Calling Them Several times but just to be Put on Hold for Almost an Hour, I Emailed them Back again and Demanded a Full Refund Because I Went on and Bought The Shocks From Another Place. NO RESPONSE. Days, Weeks and A Month Pass No Response to My Emails and Phone Calls So Just 4 Days ago I Tried again AND I Received an Email Back Stating That THEY Can No Longer Give me My Money Back Because its Been Over 30 Days, WELL YEAH I Guess So Because I Have Been Trying to get Intouch With you People for almost 3 Months to give me My Money Back and I Was Ignored, I Feel THEY did that On Purpose Just NOT To Give My Money Back NOW I'am Stuck With a Set of Shocks that I Don't Need and I Have No Idea on What to do With THEM, As God as My Witness I Will Never, Ever in My Life Order Nothing From These Peoples, I Wish i can Upload the Pictures of The Shocks but Them Pictures are on My Phone and I'am Currently on a Desk Top Computer, PLEASE EVERYBODY Don't do Any Kind of Business With THESE PEOPLE, I'm Trying to Report Them to THE BBB But Their Name isnt Coming up..

Took the money immediately and then received numerous delay notices over several months with a final e-mail informing the cost had gone up over 65% which would need to be paid before the item could be shipped.

Customer support was friendly but entirely ineffective.

Additional Correspondence:

From: mservice
Date: Wed, Jun 6,2018 at 10:43 AM
Subject: Re: CARiD Order # ******* {*******}
To: CARiD <*******@carid.com>
Cc:
Alison thanks for your reply.

Its unfortunate that your organization feels there is no fault and no opportunity for improvement.

During this process there were 2 times where notices of delay that came after the date we were notified it would arrive at our location. This could easily be managed with your supplier and be communicated to the customer that the intended ship date will not be met and an alternate date provided (a date that should be met).

In regards to the shipping costs there is clearly an error somewhere in the system where costs for shipping can increase 300%-500% making the overall cost of the item increase over 65%.

In a properly functioning organization these items should be managed properly to give the customer the ability to make the appropriate decision on sourcing their parts from a timing and cost perspective.

A copy of this email will be posted on the review website in order to inform others so they make an informed decision.
Mike

On Jun 6,2018, at 8:54 AM, - CARiD <*******@carid.com>
Wrote:

Dear Mike,
Thank you for your reply!
I am sorry about the situation occurred with your Replace® VW*******R - Front Bumper Cover. It appeared that the part was sold out after the order was already placed. Once it was back to stock, the shipping cost was recalculated by the shipping company. Unfortunately, we can not influence this cost. It is calculated and charged by UPS Freight. We only notify you on the fact that it has changed. I do hope for your understanding. There is no our fault here.
The refund will be issued to your account within next 21 business hours. Please let me know if any issues appear with the refund, so I could follow up on this matter.
If you have any questions, please feel free to contact CARiD.com!
Thank you and have a great day!
Sincerely,

Customer Service
Customer Experience Center
Email: *******@carid.com

Mservice -Jun 5 2018, 09:19 PM
Alison,

Attached is the cancellation of the order as we had no choice due to continual delays and the sudden 65% cost increase.

Had purchased Power Stop rotors and pads from Advanced auto before realizing I needed calipers. Found non powder coated Power Stop calipers L4694, L4695, L4712, and L4713 to be reasonably priced. Tried placing the order but the L4695 was out of stock. Spent two days on the phone trying to get a restocking date but all they wanted to do was upgrade my purchase to Powder coated Power Stop Calipers S4712 and S4694. The price difference was about $120 after core refund. Needing calipers, I placed the order for the higher priced calipers. The next day, I got an email saying the out of stock part was in but they had received only one. I immediately called asking to have the parts I originally wanted shipped instead of the higher priced items and this is were the run around began. I was told it takes several days to do a credit and by then the parts I want, might not be available. I was promised a call back with a resolution but never heard from them that day. Went online to chat with a Customer support person and was notified my order had been cancelled. Called the next day asking what had happened and told the order was not cancelled. Feed up, I told them the only difference between the calipers I had originally wanted and the ones they encouraged me to purchase was a pretty paint job and that wasn't worth $120 so I made sure they cancelled the order and requested my funds be returned. Two hours later, I receive and email stating that my order had been shipped. Yes, the same order I was told the day before was cancelled and the same order I had cancelled two hours earlier had been shipped! I called Carid.com and they supposedly issued a return to sender order to UPS when I called but come to find out it was three days before they confirmed to return to sender with UPS. Now my credit is waiting for the parts to be returned for over a week when this could have been taken care of if only they did what they say they will. I feel violated and wish I had never called these yoyo's! Buyers beware!