CARiDReviews 7,318

Ordered the BAKFlip CS truck bed cover and rack which I was told would take 2 weeks, 7 weeks over $2,000 and multiple phone calls and emails later I'm told it's at the pick up location ( 2 hours drive) to find they sent only a small part of the order.
2 weeks later I find out they can't even supply what they are selling on there site.
Summer almost gone and no kayaking because of this incompetent company.
The worst thing is they don't even take responsibility, they only take the money.
Now 9 weeks later I'm fighting for my money back and totally helpless besides submitting an angry review which I hate doing.
My advice would be do research before buying here.

I ordered a front bumper for my car. And when I ordered the representative told me check the item at the time of delivery before signing. If i sign without checking then they are not responsible if any damage. So i was doing the same exact thing what i was told. But the delivery driver said I cant check it before i sign. So i dint know what to do. I refused to take the delivery. When i called carid customer service number they said they will get back to me. After few hours they called me said that i have to redelivery fees. And the after two days they said they will deliver without any fees. But it been two weeks after first attempt of delivery, they never contacted me again for delivery. Whenever i call them they say wait 24 hours and they will get back to me.

I somewhat recently order a wheel and tire package from carid.com (June 16). The navigation and input of my vehicle information seemed easy and simple. But I was giving a shipping date that was changed two separate times. So I called and complained about that fact. They have me $65 off my order. Ok cool, mistakes happen. Now I finally received my order on Thursday the 12th. Go to put them on Saturday evening and come to find out they have me the wrong bolt pattern for my truck. I checked my order to see if there was any mistakes, nope they just mounted to the wrong wheels. Also there is a white substance around multiple bolts on the exterior of the wheels. If they do not make this right I will continue to write reviews and show pictures of the wheels being mounted on my truck (well trying to be mounted) and copies of all the emails back and forth. I would definitely stay away from this company. Only way I will continue to use them and recommend them again is if they make this right in a timely manner. This whole experience has been a headache for me. I have apt on the 24th to get my truck inspected and I need these tires before that date. What ever happened to quality and good customer service.

I ordered four items which, despite ostensibly being available in stock, didnt actually ship for a week or more. When the items did finally ship, they were broken into three separate parcels, each of which shipped on three different days, and were correspondingly scheduled for arrival on different days. Fast forward a full 12 days, and only one of the three parcels has arrived. Why did I pay $20 for shipping? Why shouldnt I just order from Amazon and get my stufftomorrow? I dont think Amazon represents the salvation of e-commerce, I dont really even like the company, but arent we beyond the days of a 7 to 10 day lead time just for picking and shipping an in stock product?

I was having an issue with an item I had purchased from CARID. I had already returned it once for the same item I really didnt want to go through it again. So when I called in I spoke with a customer service rep and she had told me that basically all they can do is send me out the same item, so I ask to speak with a supervisor and she got her supervisor. So I explain to him what was going on and he listened he did not Interrupt me not one time, when I finish letting him know the issues he then ask me what item would I like to exchange it for so I told him and then with no hassle he processed the new order, I really appreciated that he listened to me and understood where I was coming from. Once again great customer service I will continue shopping with CARID!

Well, first and foremost CARiD customer service, and/or Jim Apostol has been above outstanding, professional, polite, and very understanding of all my automotive needs. They have always ensure that order reviewed, certificates if any are applied, and making sure I receive my military discount. All my products have arrived on time, quality & quantity have been accurate and undamaged. Thank you, and look forward to future purchases to restore my historical car.

Ordered a dash kit on 5/23, said it would ship on 6/28, it did not. Called Carid after I did not get a shipping conformation, they said they called the manufacturer and there was a delay, which is fine, but they could have let me know. New ship date was 7/09, did not receive an order conformation, called carid AGAIN, every time I speak with customer service they say they cannot get ahold of the manufacturer! Really?
So, nobody has a clue as to the status of my order. Guess I just donated $250.00 to Carid. Never again!

Recently purchased as advertised fog lights for my truck they fit perfect but when I tested them they dont illuminate as fog lights they are more like marker lights my running lights are stronger lights truth in advertising I requested refund was told too bad you purchased the wrong lights they advertised fog lights and sent marker lights now Im out the money and still are without lights this is the problem with online shopping no support I wouldnt buy a flat washer from these people BUYER BEWARE

I ordered "Perforated Partition Panel" for my van.
Options was only to pay more for "Handle And Door Lock Kit".
Purchased panels not was fit to my car.
When i call customer service them told me my order is correct but i need to buy "Wing Kit" (what cost $143.00 plus $11.00 shipping).
Them show on pictures Partition Panels and Wind Kit together, but after payment they send only Partition panels. I'm try to search how much cost Wing Kit and not got it.
Only need call and ask for price.
For return item them charge fee.
So, I'm lose my time for order, explain inline with customer service and take this heavy doors to post office.
Also lose money.

This company is a dumpster fire. Chatted with one of their "Product Specialists" to get a better idea of product features and he said all were as shown in the photo. Through more research, I found out what he said was a total lie before the product shipped. I tried cancelling the order before it shipped and, even after confirming the order was cancelled, it shipped anyway. To "make up for my inconvenience" of an extremely expensive and hard item to ship back they offered me a $15 gift certificate to buy from them again. Not a chance - you guys suck!

Update based on your message acting like you care:
1) Your site advertises it would ship within 24 hours but it didn't - more like 3-4 days

2) After I found out your rep might be lying, I contacted customer service immediately to get clarification. Your confirmation of receipt message even states that your reply takes up to 24 hours (which it did) so IF you actually did ship on time, are you saying that no one can email you about the issue and get it resolved?

3) If your answer is that I should've called, I did. I left a message that was after hours and no one ever got back to me.

Ordered tires and wheels that said in stock ships in 24-48 hours, 14 days later they shipped to be delivered 6 days after that, to discover the wrong install kit, first phone call was told I would be contacted in 24 hours to get right part out, its now been a week and several phone calls later and still have a set of wheels I cant install and no help in sight. Terrible service, unable to tell the truth and zero chance they help with any problems. Would have picked a zero if it was an option!

They tried to make nice on social media for all the problems and offered a discount on my next purchase. Behind the social media trying to pretend like they are concerned, they still have my $500.00 and have not refunded my money or the $60.00 it cost me to mail it back. They keep saying they have to confirm with the manufacture the parts have been returned in good condition, even after I told them only one of the nine items had been opened. I even sent them photos at their request. I dont want a discount on a new purchase! I want my money back on what you sent me that does not fit. I dont care who the manufacture is. Carid is representing and selling these companies products and if something is wrong with it, they blame all the issues and delays on these companies and dont stand behind what they are selling.