CARiD

I bought something from carid and i had to cancel it and it has a button that says cancel but then you have to call but their only open from like 9am to 9pm eastern time or something like that. So i called but it was late and it says to leave a voicemail so i did and the next morning before i even woke up i got an email saying it has shipped I called and talked to a representative and said i wanted to cancel they said was to late I told them i left a message they told me I had to talk to someone directly so I asked them then wth is the voicemail on your machine for and why does it say to call online instead of like a button that says cancel this idiot couldnt answer me he was clueless so he told me i could return it but have to pay for shipping so i said never mind but the people that work here arnt so smart i even emailed them to and havent got a reply yet.

Had purchased a gift for my brother & was directed by a CSR in the wrong direction to buy a product not knowing it was wrong until it arrived. Never was installed & wasn't allowed to return within the 30-day policy. Tried multiple times after that to return the item & the guys via chat were disrespectful (Stan Miller) and ended the chat without answering my questions or concerns twice almost. The chat is different from the chat transcript sent to email & (Stan Miller) knows that so he decided to type in caps in certain parts letting me know he was annoyed, and I have proof on my phone... I just want to return something I can't use and haven't touched/installed. The CarID business is okay since it has a wide variety of things now, but they really need to reevaluate their policies and returns on parts that are really expensive and the way their (CSR) customer service representative treats their customers. The last time buying from because it will happen again not to me, but to someone else sad to say and the issue will never get resolved.

If I could give them 0 stars I would- what a total joke- Customer service is obviously run out of a foreign country, ordered an important part needed for sure last thursday for a saturday paint job- paid 1dditional $90.00 for OVERNIGHT shipping- never got it, ready for this- the OVERNIGHT part only starts AFTER they locate the part, box it up, and get it ready for shipping! I just got the part today, now they tell me it takes 3-5 BUSINESS DAYS to generate a return label, ground, once they receive the parts, and inspect, then 5-10 BUSINESS DAYS to generate the refund! Total absolute joke..

STAY AWAY!

CarID sent the wrong part. Though they refunded for the wrong parts, I was forced to pay for shipping. They not only wasted my time, they would not refund the $36.80 they still owe for their mistake.

I bought an alternator for my 92 Ford Ranger 5.0 V6. After I ordered the part, I received the invoice which stated that the alternator was for 92 Ford Ranger and showed that it fit three different engine sizes. Obviously there is a problem with their software.

They probably sent the information to the shipper who, instead of checking with me on the actual size of my engine and the part I needed, just shipped the most popular size. That screwed the shipper and screwed me.

I sent email after email to CarID for them to refund the $36.80. Each time, they told me to go F*** myself.

I then disputed the charge on my card. Then CarID fought it charging me again for the $36.80. Now I have to spend more time sending pictures to my credit cards company.

There are legitimate places to get your auto parts. STAY AWAY from CarID.

PostScript: I went to Auto Zone to buy the alternator I needed since I had already waited a week and a half for the wrong part, it turned out it was exactly the same price I spent at CarID, including the shipping. I would have saved nothing by getting the right part form CarID. Instead, I wasted an additional $35 and hours of my time.

Good service fast shipping and good products. 👌 We will order again for you guys

This company is a Rip Off and they do so by charging your card one lump sum of money and the RECHARGING for individual parts and this is where they sneak and not deduct all of the correct fees from that lump sum of money. The also over charge you for shipping! I was told that I would pay one set amount for shipping but when the final amounts charged, they OVER CHARGED for shipping and refuses to give me my money back! Why are they still in business?

Should've have done a search and review on this company first before ordering from them. The online order was easy enough and they did have the lowest price. But here is the problem. The total that was showing was $51 plus $6 for shipping. I then received an email receipt for $123 after submitting, charging me an unauthorized $66 for shipping. I used their paypal option to pay and there was no page that told me my total cost, till I receive the email. I immediately called Carid.com to cancel and explain why I cancelled. The customer service lady said ok and cancelled the order. She said I will receive an email for the cancellation and in 3 days my refund. Needless to say they went ahead and processed the order and ship the items the next day. I called them back and they told me that because the item is already shipped, I will not get my shipping charge of $73 back and will have to call them again when the item is received to get an RMA for a refund. The kind customer service person pretty much told me that I'm s**t out of luck and should just keep it. I did receive the item but am weary about returning it for a refund, because there seem to be plenty of people here that has not receive a refund for their purchases. Stay away from this company. From all the other reviews it seems they are just a drop shipper, middle man company and have nothing in stock. They will make it as hard as possible for you to get your money back. Buy from amazon, they had the same item for $3 more and with free shipping. Will not be a repeat customer.

At first I ordered 4 rims and tires that were supposed to be shipped to a location so they could mount and balance them. They ended up somehow just shipping the tires to the auto store it was going to without the rims so they couldn't be mounted and balanced by them and then they had to send the rims separate. After that (my fault) one of the rims got a little damaged from a curb so I ordered a new one on a Wednesday morning and paid for overnight shipping. It's now Monday and the rims won't even get in until maybe Tuesday so almost a full week. I told them I wanted my over night shipping money back and they said no but wanted to offer me a 25 dollar gift card. ARE YOU KIDDiNG? You think I'm ever going to use their site again. I'm literally going to every site possible to give them 1 stars. The guy charged me for overnight (Kelvin) but didn't put it in the system or the notes. I emailed Kevin the "specialist that was assigned to me and haven't heard back in 48 hours. Terrible company with terrible customer service.

Bought an ABS module for my work truck the first mechanic went out a bought a very expensive programmer as he could not program it then the truck went to Chevy where after two visits they removed the defective CarID unit and replaced it with a chevy rebuilt unit. CarID will not refund the money even though the unit they want to return has nothing to do with the one they shipped my and they sent it to the wrong address in another state I had called to correct the address before I return the old unit. Lost money lost time buyer beware CarID is a bad place to do business go elsewhere. I do not need a second unit so doing business with these g=eeopel wasted time and 4X $$