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CarFlexi Reviews Summary
CarFlexi has a rating of 1.6 stars from 482 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarFlexi most frequently mention rental company, credit card and customer service. CarFlexi ranks 220th among Car Rental sites.
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Paid a premium for Carflexi as the website looked legitimate. After a long journey, Alamo HAD NO CAR FOR US despite our confirmation number and CarFlexi visa deposit but they didn't like the rate. Made us wait nearly an hour and offered to solve the problem for triple the price! Cost us a bundle for private taxi fares. Carflexi still has our deposit.
They claim that what you see is what you pay. "No hidden costs". That is a lie... Don't fall for it. Be warned!
Dear Lungi M.
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
CarFlexi.com
Booked and payed full insurance. Then had to pay for the car broken open. Ridiculous argumentation. Stay away!
Dear Frank K.
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
CarFlexi.com
In december 2019, I rent a car with Trifty/Hertz Romania for 18 days on the Carflexi platform. After two days, the tire pressure light on and I discovered that they were summer tires, with an uneven degree of wear and below the authorized limit (0.063 inch) and with the inner edges very smoothly! (In Romania, in winter conditions - December, January, February - winter tires are compulsory by law). This changed all my vacation. After seeing the car tires, the staff at the counter apologized and they tried to find a tire center to change them. They couldn't find anything the same day or the next day. Keeping the car in these conditions was a danger to me and my family and I had no choice but to return the car and payed for the five days that I had it. But Carflexi is refusing to reimburse me $181 for the 13 days that I didn't had it. Their return policy is very arbitrary. They wash their hands of all responsibility. If you wanna throw your money on the window, Carflexi is the the place...
Dear Mircea P.
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
CarFlexi.com
La mia esperienza è stata positiva con Carflexi. Mi hanno rimborsato l'importo che Keddy mi aveva sottratto dalla carta di credito per un'ammaccatura. La risposta per email è stata veloce e Argyro del servizio clienti molto gentile.
L'unico appunto che vorrei fare è che sarebbe molto più semplice per l'utente avere la possibilità di tramitare tutti i documenti per email o attraverso un portale anzichè dover inviare tutta la documentazione per posta ordinaria.
Are thief not knowing anything about car rental. I try rent a car before said my card ( with wich I paid online. So they know was prepaid) would work.
Maybe customer service from Romania doesn't work. They have no answer
Dear Marco C.
Thank you for your voucher number.
As per a check we did in this case, we regret to see that you were not able to pickup the car that we had kept for you as you did not provide a credit card, which was required according to the terms and conditions of your reservation (below), but provided a prepaid card.
Payment:
The following credit cards are accepted:
American Express, Master / Eurocard, VISA.
Cash payment and Debit cards are not accepted.
A valid credit card in the name of the main driver must be presented as guarantee for the rental.
As our website is flexible, we accept debit, credit, prepaid cards and also PayPal for the online prepayment.
The balance that is written on the voucher is being charged directly by the local supplier, so in this case, the Payment policy is different.
Regretfully the down payment (€ 58,69) only is not refundable in this case and the balance amount written on your voucher (€ 111,12) will be not charged according to our cancellation policy.
Cancellation Policy
Free of Charge for Cancellations made online via My Booking 48 hours before the rental start date.
Cancellations less than 48 hours incur a non-refundable maximum amount of 50 Euro* (or equivalent currency).
*Due to the currency exchange rate used by your bank this amount may be slightly higher or lower.
No Refund is made for a No Show or failure to produce the correct documentation (voucher, driving licence/s, credit card etc.).
Kind regards,
CarFlexi.com
Booking was simple and quick. The car we got was as expected, clean and pretty new. The whole deal was excellent value for money.
Simply the worst company for car rentals in Kiev.
They dont accept all credit cards and is write in contract bring your valid credit card in the name of driver. They dont accept diners club and dont refund your money. Stay as far as possible from this company.
Dear Marcelo S.
We would like to inform you that we investigated your case and as we can see you provided locally a Diners Club for the payment and guarantee of your rental.
We regret any distress and inconveniences that you experienced as a result of this and for not having got the car that we reserved for you.
We would like to inform you though that as per terms and conditions and your voucher a valid credit card in the name of the main driver should be presented in order to pick up the car.
The valid payment method according to the policy of your reservation was the below:
Payment:
The following credit cards are accepted:
Mastercard, VISA.
Cash, Debit or Prepaid cards are not accepted.
Regretfully the down payment (€ 59,82 / ILS 229,47) only is not refundable in this case and the balance amount written on your voucher (€ 89,74) will be not charged according to our cancellation policy.
Cancellation Policy
Free of Charge for Cancellations made online via My Booking 48 hours before the rental start date.
Cancellations less than 48 hours incur a non-refundable maximum amount of 50 Euro* (or equivalent currency).
*Due to the currency exchange rate used by your bank this amount may be slightly higher or lower.
No Refund is made for a No Show or failure to produce the correct documentation (voucher, driving licence/s, credit card etc.).
Once again we would like to take the opportunity to thank you for forwarding us your comments and giving us the chance to respond to you.
Kind regards,
CarFlexi.com
From pick up to drop off all went smoothly, car was very new and clean, staff were friendly and efficient
The upgraded model was immaculate and easy to drive and understand.
It was so economical to run and tackled the worst weather easily. The rep was so polite and helpful and gave us a very good deal so I won't go anywhere else when we hire a car on our next trip abroad.
Carflexi extreme non-professional brokers, and they hide their info in the sales details. I rented a car and paid with my American Express Card (amex) than without my agreement they inserted a full insurance, which is 100% fully covert by my amex credit card which was only 27 for 5 days. They refunded within 3 days, but when we try to get the car booked at exotic cars in the Seychelles, the rental did not accept Amex and I need to pay with amex for the full insurance, so Exotic car send me to their colleagues NelsonCarrental next to them, and they accept my card, the rental was somewhat more expensive and the own-risk was higher, but nice people/car. When I asked my down payment back at Carflexi, they refuse because in their conditions was written that only Master/Visa was accepted but in the paper they send me, it was just written"bring a valid credit card in the name of the driver" and that is what I did. Super unfair people, go with others... not this company.
This is what they send me
"Please remember when picking up your car, the following documents are essential:
- Your voucher
- A valid credit card in the name of the main driver*
- Your drivers license*
- Your ID card / Passport "
And this part for not paying back my money
*Please check the terms and conditions of your booking to make sure that you meet the requirements which will be requested upon the pick up.
Carflexi why don't you give me my money back
Dear Mr Paul B.
Thank you for your review and for giving us the opportunity to respond to you.
We regret any distress and inconveniences that you experienced as a result of this and for not having got the car that we reserved for you.
We would like to inform you though that as per terms and conditions and your voucher a valid Eurocard / Mastercard, VISA credit card in the name of the main driver should be presented in order to pick up the car.
As per terms and conditions of your reservation:
Payment:
The following credit cards are accepted:
Eurocard / Mastercard, VISA.
Cash is accepted.
Debit cards are accepted.
If this applies, a credit card surcharge of 4.5% for all transactions will be payable at the counter.
A valid credit card in the name of the main driver must be presented as guarantee for the rental.
Our local car rental partner may reserve an amount equal to the excess as guarantee,
Which will be released after the end of the rental period if no damage/theft has occurred.
Excess waiver insurance is available locally, offered by our car rental partner, as an optional extra form of insurance to provide cover for all or part of the excess.
Please note that all local payments will be made in Euro (EUR) or Seychellois Rupee (SCR).
Regretfully the down payment only is not refundable in this case and the balance amount written on your voucher will be not charged according to our cancellation policy.
Cancellation Policy
Free of Charge for Cancellations made online via My Booking 48 hours before the rental start date.
Cancellations less than 48 hours incur a non-refundable maximum amount of 50 Euro* (or equivalent currency).
*Due to the currency exchange rate used by your bank this amount may be slightly higher or lower.
No Refund is made for a No Show or failure to produce the correct documentation (voucher, driving licence/s, credit card etc.).
As per the text, you copied the following information was correctly given:
*Please check the terms and conditions of your booking to make sure that you meet the requirements which will be requested upon the pick up.
Once again we would like to take the opportunity to thank you for forwarding us your comments and giving us the chance to respond to you.
Kind regards,
CarFlexi.com
I do not know how they are being allowed to operate. A whole list of extra charges and charging for items i did not choose, such as insurace (i have my own excess policy and never take provider insurance) somhow changed the fuel badis i booked (booked full full as always) yet turned into full empty plus an admin charge whether i return full or empty. And various other rip offs. Customer service have taken a week to get back to me. Unhelpful and rip off merchants. DO NOT USE! What was purchased as a 60 eur hire has turned into 280, appalling.
Dear Mrs Simone S.
We investigated your case thoroughly and we would like to inform you that the reason for the higher local charges is the extras accepted locally (Premium Emergency Roadside assistance).
In the rate of our voucher, the following were included:
Rental days
Airport charge
CDW
TP
VAT 21%
Were excluded: Fuel and Fuel administration cost (on the invoice written as ServiceCh)
Locally PREMIUM EMER ROAD SERV was accepted (on the invoice written as PREM ROAD) subject to the local taxes and fees as well.
We understand that your overall personal impression of the whole incident is one of frustration and disappointment and we sympathize and totally understand your point of view, however by signing the rental agreement locally you declare your acceptance to the extras added.
We have sent you via email the signed rental documents by you, which you had with Firefly and the extras in the price of your voucher marked in yellow for your convenience.
CarFlexi undertakes no responsibility for extra costs incurred due to documentation having been signed for and accepted locally.
Kind regards,
CarFlexi.com
Very good nice car brilliant service would use again and would recommend
Total lies in their responses and the time taken to respond is also not good trade parctice. I note that I am not only one to have these issues.
I repeat my earlier comment. DO NOT USE THIS RIP OFF COMPANY.
Dear Don M.
Thank you for your review and for giving us the opportunity to respond to you.
As per a check we did in your case, we would like to inform you that the offer selected with the excess protection selected had the total rate of AUD 751.77.
You paid online AUD 156.05 and the balance that remains to be paid at the rental office was AUD 595.72. This is what you were charged by the local supplier.
Please note that you were not charged for Out of hours fee as per the final invoice of your rental. You have been charged for LOCATION FEE, REGISTRATION FEE and CONTRACT FEE. All those fees were included in our voucher rate and were not charged extra. Please note that Out Of hours and Road taxes are always included in our rates whether applicable.
No refund is possible in this case to be made, as there is no error at the charges made.
Kind regards,
CarFlexi.com
Found this website when searching for car hire, this site came up and was a lot more cheaper than anything we had been quoted so thought we would give it a go. Our car hire was through Europcar and was only down the road to us, on getting the car we did all the paperwork and was soon on our way. So thank you Carflex we will definitely be back to use you fir our next car hire.
Had no trouble, great price, changed my booking without any difficulty, would certainly use again.
No hidden conditions. Fast and reliable service. Easy to use.
Booked a car with them, when we arrived at europcar they told us they hadn't got any information about our reservation. When calling to carflexi they literally told me "so sorry sir" and cancelled our order at their website.
Dear Fernando Z.
Thank you for your review and for giving us the opportunity to respond to you.
As per a check we did in this case, on the 25-12-2019 20:18 (GMT+2) you created this order for picking up a car the next day at Cologne Central Railway Station at 12:00 pm.
Your booking was placed on request by Europcar reservations department due to this last-minute request and after checking their fleet availability for the requested period, they declined to confirm your reservation.
Regretfully this is possible to be made for last-minute reservations within periods of high demand like the Christmas period and especially for the automatic group requested that is not in a wide variety as the manual cars are.
There was never a cancellation made by our side.
Kind regards,
CarFlexi.com
Ich habe meinen Angegebenen Wagen nicht erhalten von europcar. Die Anzahlung war umsonst. Es wurde eine Immense Kaution gefordert. An weihnachten kann ich nun nicht nach hause. Ihr seid das aller letzte! Ich will mein Geld zurück!
Dear Hans M.
Thank you for your review and for giving us the opportunity to respond to you.
We would like to inform you that as we can see you spoke with a german speaking agent and the reason for not getting the car is the fact that you refused to let the local company (Europcar) to block the guarantee amount in your credit card.
In this case, no error occurred locally and in case the customer refuses to get the car then this case is considered as a no show and no refund of the down payment is possible. The remaining amount of the voucher is not going to be charged.
A no show reservation is considered as follows:
- Customer does not arrive at the arranged date and time (e.g. Being late)
- Customer does not have the required documents to pick up the car
- Customer is not eligible for the rental, for example being too young or not having the right kind of driving licence.
- The main driver does not bring a credit card with enough credit to cover the car’s deposit
- Customer refuses to get the reserved car
Cancellation Policy
Free of Charge for Cancellations made online via My Booking 48 hours before the rental start date. Cancellations less than 48 hours incur a non-refundable maximum amount of 50 Euro* (or equivalent currency). *Due to the currency exchange rate used by your bank this amount may be slightly higher or lower. No Refund is made for a No Show or failure to produce the correct documentation (voucher, driving licence/s, credit card etc.).
Kind regards,
CarFlexi.com
From the business
CarFlexi.com is checking the market continuously to be sure that the customer will get the best possible price and service for car rental around the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear dale e.
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
CarFlexi.com