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I do not know how they are being allowed to operate. A whole list of extra charges and charging for items i did not choose, such as insurace (i have my own excess policy and never take provider insurance) somhow changed the fuel badis i booked (booked full full as always) yet turned into full empty plus an admin charge whether i return full or empty. And various other rip offs. Customer service have taken a week to get back to me. Unhelpful and rip off merchants. DO NOT USE! What was purchased as a 60 eur hire has turned into 280, appalling.
Simone S.'s review of CarFlexi earned 6 Very Helpful votes
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I wrote this about Amigo who CarFlexi brokered for. Dreadful. We arrived early evening to...
Dear Simone S.
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
CarFlexi.com
Dear Mrs Simone S.
We investigated your case thoroughly and we would like to inform you that the reason for the higher local charges is the extras accepted locally (Premium Emergency Roadside assistance).
In the rate of our voucher, the following were included:
Rental days
Airport charge
CDW
TP
VAT 21%
Were excluded: Fuel and Fuel administration cost (on the invoice written as ServiceCh)
Locally PREMIUM EMER ROAD SERV was accepted (on the invoice written as PREM ROAD) subject to the local taxes and fees as well.
We understand that your overall personal impression of the whole incident is one of frustration and disappointment and we sympathize and totally understand your point of view, however by signing the rental agreement locally you declare your acceptance to the extras added.
We have sent you via email the signed rental documents by you, which you had with Firefly and the extras in the price of your voucher marked in yellow for your convenience.
CarFlexi undertakes no responsibility for extra costs incurred due to documentation having been signed for and accepted locally.
Kind regards,
CarFlexi.com