CarFlexiReviews 482

Bad Experience
I rented and paid upfront online. When I arrived to my destination I discovered they gave me misleading/vague directions to where to where to pick up the car from. I spent a long time looking for the place, asking info and rental car companies to help me find it. I tried calling the 800 number many times with no luck then I had no choice but to rent another car from a different company. Upon my return to the US I contacted them regarding the issue, but did not hear from them back. When I called again they aid it was outside the dispute period and could not issue a refund. I tried with them different ways including accepting a credit towards my next rental, they refused. I travel very often and rent cars very often, but have never went through such a bad experience with other car rentals. My advice to all, there are many trusted options so do not get stock with this one.

Rented a car with SIXT via CarFlexi, decent price, all went fairly smoothly. Took the FULL insurance which was relatively cheaper than the peers.
After my trip a bumper scratch was discovered and I got a damage bill from SIXT. Stressful moment was when I couldnt find an email address at CarFlexi to fwd this bill for a refund... Only info I managed to find was that all docs had to be sent to their Greek office BY POST!
Had to call a number meant for booking to ask the question and luckily there IS an email address for all inquires.

Communication takes 2-3 days for each reply, but at the end it took about a month to get the refund. Fairly OK, thanks for that!

Last point that is a bit disappointing is that you get back the amount of the damage bill minus admin fees which in my case was around 200euros... So at the end you pay the insurance premium + admin fees of +-200euros. Makes their full cover a little pricey :/

But I'm already grateful to get back at least something:-D

Few days ago, I booked a Mitsubishi ASX car through CarFlexi to travel around Tasmania, Australia for a week in December 2020 but I had to cancel my reservations due to personal reasons. They provided me with the cheapest prices for car rental and insurance cover for theft & damage excess reduction -I saw on the internet when I booked this car.

The physical car provider is East Coast Car Rental - a reputable brand in Australia with near new cars. I had hired East Coast's car in Australia a number of times in the past.

Carflexi took a refundable deposit from me during the booking.

I have made some queries before cancellation with CarFlexi's online team based in Greece. Except the time difference between Greece and Australia, they had been always prompt in their communications. They assured me that my booking would be cancelled free of cost and I would get my deposit fully refunded (as per terms of the booking).

Upon cancellation, I found that everything they had said was unquestionably correct. I had booked the car through my pay pal account so there was a delay in getting my refund deposited to my bank -which of course was quite reasonable.

I read some negative reviews against Carflexi but I have experienced everything above my satisfaction level.

I have not driven a car booked through CarFlexi yet. But my above experiences have made Carflexi trustworthy to me like any reputable online car rental companies. I shall happily book my next car through Carflexi, if the car I shall need will be available through their website at a competitive price.

I like to specially thank Ms. Helen F of CarFlexi's Greek Customer Service team for her humble and prompt response over emails to me always. She always made me feel comfortable with CarFlexi's booking and cancellation processes.

Happily recommending CarFlexI for booking your future cars.