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CarFlexi Reviews Summary
CarFlexi has a rating of 1.6 stars from 482 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarFlexi most frequently mention rental company, credit card and customer service. CarFlexi ranks 220th among Car Rental sites.
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I booked a car with Carflexi online and paid required fee. At the airport, when picking up the car, it turned out that additional fee was required. The second fee was not mentioned before I made the booking. I used another rental company but never received back the initial payment. Looks like a scam to me...
We have purchased fully cover insurance for damage with no excess and apparently, we are not covered for anything!
Big scammers and do not take responsibility!
Stay away!
Dear Tom G,
Thank you for the review.
We do offer a service to refund you the excess in case of an accident or theft. Of course, our service is optional and it is extremely popular with our customers since it gives customers peace of mind at a low cost with reliable coverage.
Should you require further information about our services, you are always welcome to contact us.
CarFlexi.com
Always tip top see vice. Fine cars and helpful staff. I will recommend this company
We use Carflexi because you can specify an estate car (station wagon) which is what we generally want. This time we were given an automatic which was great as we had a very long journey. Our only issue is our fault as we always fail to ask to be given a quick run through of the car's features. Cars now are more like space stations and we spend ages trying to work out the various controls!
We don't even look at any other company now and we're very happy with the service we get.
Very unpleasant experience. I booked for the first time a rental car through CarFlexi. The local Hertz could not provide the car class and offered to cancel at no charge.
A few weeks after I discovered CarFlexi charged me. I asked for a refund but they wouldn't take responsibility and gave all sorts of excuses why not.
Big f' scam company, stay away!
Booked with Rentalcars- excellent service and never let me down
I rented a car through website but I also phoned to explain that i will arrive at Lisbon Airport at 00.30, they told me no problem everything is fine. When I arrived no car no more answers at the phone i was left alone at The airport in Plein pandemic time. I have to spend 100 euro of taxi and everything goes off. I will charge them
This is the WORST experience ever in renting a car. I agreed to a contact with CarFlexi because they said that Third Party coverage was included in the price. That was a complete lie. It cost me over $510 US more to rent a car for three weeks than was quoted by CarFlexi. I have been emailing some guy named *? And all I get is B. Shi. This company is a complete FRAUD. I will never use them again and if anyone has any sense they would never use this company for car rental services. I gave them a 1 because there was no zero or minus sign. Please don't get fooled like me.
Update.
I received another email today, February 25 2021, and got the same BS. The only difference is it was from another person. They can't get it through their thick sculls the position that I was in when I arrived at the car rental office in Mazatlan. I had no choice but to pay for the car rental or go without a car. They don't understand that if they had looked at how Mexico insurance works, they would have had to charge me a lot more and I would not have used their services. I feel like they used me. Stay away from these crooks. If you ever have an issue with them, you will never get the answer from their Customer Service. The company is crooked from the bottom up. Brains are not a requirement when you get hired there. All that is required is the ability to lie, scam, and BS potential customers. I am sorry I ever found those crooks online.
*Personal information redacted by admin
I was led to believe that the price would include all insurance, when I got to Budget they asked for an extra 35$ a day (more then the cost of the rent) for insurance, when I told them all insurance was paid they just kept with the same.
I ended wasting half a day of my trip to get another car and paying more.
When I asked for a refund for what they charged me they refuse.
Will press charges.
Do not rent from them!
Dear Yuv D,
Thank you for the review and we regret to read your dissatisfaction concerning your last reservation in Mexico.
We were able to locate the reservation which was for a full-size car for 15 days with Budget car rentals in Puerto Vallarta airport. Kindly note that we do offer a service to refund you the excess in case of an accident or theft. Our service is optional and it is available during the booking process however you had declined our protection. Since the excess was not protected, the station of Budget car rentals proposed their insurance. We are unable to dispute arrangements made with the station at the time of collection and there was no need to purchase additional insurances unless it was agreed or the driver didn't provide a valid credit card with enough funds for the payment and the deposit.
Once again we would like to thank you for the review and should you require further information, don't hesitate to contact us.
CarFlexi.com
Complete bad customer service
We went on holiday to Cyprus in September
Paid for the car rental and the extra insurance
We had a car accident which wasn't our fault and had to pay the £500 access.
We have filled out the relevant forms to get our money back we had a couple of emails at the start saying that we were waiting for the insurance companies to make their mind up who was in fault.
Now we have sent about three emails and tried to make several phone calls with no success and nobody has bothered getting back to us so we have no idea what's going on just feels like they've took our money and run,
Definitely would not recommend this company again I would definitely not do any business with them.
I had an issue with the car rental company and their availability, when I spoke with Carflexi about changing the booking they didn't advise me that I would need to pay their (carflexi's) full credit charge and excess waiver again if I amended my booking. I am extremely angry about this, as if I had been advised then I would have just booked through the car rental company rather than lose a significant amount of money. Don't bother using this service, will mislead you to get as much money as they can. It's not cheaper than booking directly with a car rent company at all.
Dear N S,
Thank you for the review and for bringing your concerns to our attention.
We aim to provide the best possible service and in view, we offer a flexible way to modify the details of your reservation at any time prior to the collection. The changes are made via your account on our website. You will be asked to enter your credit card details because by making a change, you will create a new order (no amendment fee). When the amendment is confirmed a new down payment will be kept from your account and you will get a new confirmation voucher. The original order will be canceled and the down payment on the original order will be refunded.
Feel free to call or contact us via email at any time to assist with your reservation.
CarFlexi.com
Gentle employee, fast and perfect prozess to sign the documents and to get the car.
An easy way to start the holiday.
Before you will buy their full insurance option read carefully exceptions and amount of insurance, this is ridiculus. Customer service phone doesn't exist...
Booked a car in a rush. And didn't check confirmation email - which had wrong pickup and drop off time. When we arrived to the rental company, they told us that the car is not available and offered us a more expensive one. The clerk said that we were supposed to give them a deposit 1100€ because there was no insurance. Carflexi charged me for an extra insurance... the clerk showed me that they received 20€ from car flexi - I paid 100€ and also told me that this happens all the time.
He said that I can get a car directly through them with full insurance without paying the deposit. So we did.
I asked car flexi for some refund they told me that is all my mistake...
Advice for everyone, book a car directly with car renting companies to avoid issues and false promises form $#*!s like carflexi
Dear Marcel K.
Thank you for the review and for the opportunity to check this case further.
Could you please tell us the booking/Voucher number to check? Thank you in advance.
CarFlexi.com
Initially I didnt hv confidence of Carsome selling my Jazz & TT. Their representative, Mr Tony Err display great professionalism. He did all the arrangement from A to Z, starting with the vehicle inspector.
Within 2 days after inspection, the 2 cars were sold at my target prices, without requiring me to leave the house.
Seemless service as per previous experience. Iäve used the service before and was happy with it, so am a repeat customer.
The car that we rented was very nice, Good price, car ready, clean an new,
I had never heard of CarFlexi and therefore had never used CarFlexi. I tried it out and had a very smooth and positive experience I will definitely use CarFlexi again!
We didn't have any problems, I can only recommend them.
From the business
CarFlexi.com is checking the market continuously to be sure that the customer will get the best possible price and service for car rental around the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Grzegorz P.
Thank you for the review and for giving us the chance to assist you.
We would like to inform you that part of the rental amount is paid at the time of booking and the remaining amount is paid at the rental desk, on the collection day. A summary of the booking details is available at every step of the process and of course, a full break of the charges is made prior to finalizing the reservation. Upon confirmation of the reservation, we email you the Voucher with the details of the station but also the amount due to pay on pickup day, a receipt for the amount paid, and the conditions.
Should you require further information in regards to your request, you are welcome to contact us. Our contact details show on the top, right side on our website.
CarFlexi.com