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Carethy has a rating of 1.2 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Carethy most frequently mention and customer service. Carethy ranks 689th among Health Information sites.
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I keep getting goods I have not ordered and money is taken from my bank every month. I returned goods as soon as they arrived but no refund. I spend over £3 each time for postage. There is no delivery note with the goods, therefore no number to refer to. Have tried the Spanish telephone No. But unobtainable. Web sites insecure sites
I placed my order on April 16th and was given the estimated arrival date of April 23rd to 28th. In May I asked where my products were, there were no updates under the tracking details. On May 8th it said my order was only processed that day. I sent another inquiry on June 30th with no response. Today is July 3rd and I have not received my products, any updates or responses to my concerns. I will definitely never order again.
Never even dare to buy from this Fraud site. They are scammers
They neither delivery the products, nigher would they cancel the orders. You have to send them 1000 mails to them pleading to either deliver the orders or cancel the orders. The rate at which you get reply from them is once in 10 days. You send they 1000 mails over 10 days, they's reply with a smily face as if nothing has has happened. Bloody crooks. Rodents. They are parasites. Once the get into their system they'll start sucking your money and mental health. They are either spanish crooks or mayb bunch of russians. But they are spoling Spains name all over the world and people from all over the world are looking at Spain as one of the Crookiest country filled with Scammers and fradusters like this. The funny thing is Spanish agencies are well aware of this international scam but hey are not taking any action. Maybe they are getting their share of the cake too. They didn't delivery my order worth $178. Cancelled it after I pleaded for 10 days. Sent me one and only one reply promising me to refund the money within 14 days. But 24 days passed. Never even initiated refund. They stopped replyign to my mails too. Rodents. I'm happy These spanish rodents are dying like rodents these days
Worst site I have ever dealt with.
If I could give a negative star rating I would. One star is too good for these scammers.
I ordered a Wahl hair clippers.
Order was being processed for over a week. I decided to cancel the order. I'm still waiting for a refund. That was a week ago.
I have a long term illness. It is now my daily goal to do this company as much damage as possible. Facebook, Twitter, instagram, LinkedIn What's App, Snapchat and kik.
Whatever it takes.
These people should be ashamed of themselves.
I placed an order PHA-IE**************a1 on the 9th of March, almost a month ago and still have not received it! It still has not left the warehouse. They take days to reply to any email I send and then respond with a generic answer and do not answer my queries. I am entitled to a refund as my order has not left the warehouse nearly a month after I placed the order. After reading reviews online, I've realised this company just steals your money. I will leave negative reviews on any website I can find to ensure others do not make the same mistake I did.
Update: see reply from Carethy below but they have NOT contacted me to make amends.
Avoid this company like the plague. I am going to continue leaving negative reviews wherever I can until I get my refund and am going to talk to my solicitor too. I will never order from them or any other non reputable website ever again and will make sure everyone I know, knows what kind of company this is.
As you can see from other reviews, this is what they tell everyone but do nothing about it:
Good morning,
We really appreciate your feedback.
We have contacted you to give us more details about your experience and to be able to solve the incidence.
We apologize for the inconvenience and look forward to hearing from you,
Carethy Team
I ordered hand sanitizer from this site during our Coronavirus epidemic and it's been a month and still nothing but LIES. First it was they sent the item already and I couldn't cancel, then they were sending a substitution without my approval (I received nothing) because the were out of stock. But it was already sent right? Still NOTHING! I have asked for a refund and now I am getting NO response. I paid $37 for a 1 liter of sanitizer and I received NOTHING! They have just outright STOLEN my money. I am filing a grief with BBB and filing with my bank. Do Not Order from these people!
CHEATING PEOPLE and PATHETIC CUSTOMER SUPPORT!
Why do you sell products on your website when you do not have stock? I ordered "Purell Hydroalcoholic Hand Sanitizing Gel" (2x 500 ml). Without my permission you sent me another cheap brand of Hand Sanitizing Gel, and at the same price? You have no right to do that. Your customer support is not responding to my emails. You cannot cheat people because of the Coronavirus situation. This is pathetic! I need full refund. If I have to send you back the package, please share the full address. Will you pay the shipping costs to send you back the package? (order: PHA-CH**************d85)
HONESTLY IF THERE WAS AN OPTION TO LEAVE A MINUS/NEGATIVE STAR IT STILL WOULDN'T BE GOOD ENOUGH FOR THIS COMPANY. PLEASE AVOID AVOID AVOID THIS COMPANY. THEY WILL TAKE YOUR MONEY AND YOU WILL NOT RECEIVE YOUR ORDER. I PUT A REVIEW ON TRUST PILOT ABOUT THIS COMPANY 2 DAYS AGO ADVISING EVERYONE TO AVOID. CARETHY REPLIED ASKING FOR MORE DETAILS ETC. SO I SENT THEM ALL THE DETAILS AND GUESS WHAT. YES THEY STILL HAVEN'T CAME BACK TO ME. SO THEY REPLIED TO MY REVIEW AS IT WAS PUBLIC AND THEN CONTINUED TO IGNORE ME. SO PLEASED DO NOT PURCHASE FROM THIS COMPANY. IF I HAD READ REVIEWS ABOUT THIS COMPANY I WOULD HAVE BEEN WISER AND NOT PURCHASED FROM THESE FRAUDULENT COMPANY. PLEASE AVOUD THEY WILL JUST TAKE YOUR MONEY AND YOU WILL NEVER NEVER NEVER GET YOUR ORDER. AGAIN I CANNOT STRESS ENOUGH PLEASE AVOID AVOID AVOID AVOUD AVOID
THEY WILL JUST TAKE YOUR MONEY. TOTAL GANGSTERS. I WILL CONTINUE TO POST THOUSANDS OF PUBLIC REVIEWS ABOUT THIS COMPANY SO HOPEFULLY PEOPLE WILL GET THE MESSAGE AND AVOUD AVOID AVOID AVOID AVOID AVOID
I bought a Wahl Cordless Detailer from Carethy on 27/1/20 which was delivered to me on 21/2/20 a full 25 days after my order date and 24 days after it had taken the payment from my bank. In fairness the product was exactly as purchased and was also carefully packed to prevent any damage during shipping from Barcelona in Spain to Cork in Ireland. I was worried about all the poor reviews especially around very slow delivery times but the price was 48 cheaper than its local cost in Cork. Happy with the product and its great value but once again unhappy with the very slow delivery time as outlined. Con. Cork Ireland.
Waiting 4months and nothing. Have been told they are wtg for stock, I very much doubt, they haven't refunded. Will report to Westpac fraud
Waited & waited for weeks for this package, which was urgent to use. Tried to contact the company, but it was impossible, the order code was not accepted in their page. They didn't inform me that it was an overseas shipping and that i had to pay customs when finally arrived after almost 1 month. This is a very unproffesional company. Would never buy again!
Hello Orsa,
We really appreciate your feedback.
We have contacted you to give us more details about your experience and to be able to solve the incidence.
We apologize for the inconvenience and look forward to hearing from you,
Carethy Team
They have never sent the products!
I was waiting for my order 1,5 months with no result. After numerous promises to send it, I have cancelled my order. Carethy promised to reimburse but never did it!
Cheaters, stay away!
Hello Elina,
We really appreciate your feedback.
We have contacted you to give us more details about your experience and to be able to solve the incidence.
We apologize for the inconvenience and look forward to hearing from you,
Carethy Team
Answer: This is their company policy! They take the customers' money, don't send the purchased products, and don't send the refund either. I'm still waiting, and I purchased my items 4 months ago, and asked for a refund 2 months ago. Carethy is a scam, and I will never buy anything from them again.
Hello Jon,
We really appreciate your feedback.
We have contacted you to give us more details about your experience and to be able to solve the incidence.
We apologize for the inconvenience and look forward to hearing from you,
Carethy Team