CVS Caremark

This company does not care about patients and their well being. They are there to line there pockets with money and not help when the help is needed. I have sent several Prior Auth to this company and they deny saying they never receive fax and they do because it states successful sent to company! I re submit and when I was away from my desk helping the provider they closed and denied the claim again due to I couldn't speak at that time. Called them back within 15 minutes and they state its closed you have to re submit. I just Opened it this morning! They are the worse at communication they do not care and the people that work for them are rude. I suggest you use another company. Another company.

This review was based on the calls I made on 2/28: When trying to get a script filled, I called my doctor, cvs help desk (twice) and my pharmacy. I was told by ALL the my medication would be filled 2/29, that there where no issues with it going thru on 2/29. So want to pick them up and the prior auth was not approved. Insurance has confirmed the second prior auth was actually not in the system yet. I'm very frustrated that no on acted with on my issue with anything like urgency. It feels like they were just bored.

CVS has failed me time and time again. I cannot emphasize enough how frustrating it has been to deal with them (not by choice - they have a monopoly). The issue almost caused me to abort an Ivf Cycle due to inability fulfill medication orders. There is absolutely no accountability or even mechanism to submit a google review. The entire process in dealing with them has been incredibly disheartening during this vulnerable time.

Even after my doctor sent in numerous test results proving that I need the medication she is prescribing (medication that had been covered for 4 years under my previous insurance) they still tried to deny my claim. It wasn't until my doctor told them off for being greedy and corrupt that they finally approved it. Now I got a letter that another piece of my medication cocktail won't be covered. It took years of trial and error to get my condition under control and they're literally willing to let patients risk death to save a buck.

Mistakes on EVERY prescription. Decided to stop getting mail order because of that. It was always something that would take multiple phone calls to get right and then I would still get something sent to me that I wasn't supposed to get. It's as if yesterday was their first day of being in business and no one knows what's going on. Regrettably, I used them recently only because a prescription was substantially cheaper if I got it by mail. Seven phone calls and emails later they still can't guarantee it's going to be sent to me let alone sent correctly. Called my local small town pharmacy. They filled it in just a few minutes. I don't know what is going on at this place, but I'm shocked they are still in business. Absolutely no communication between departments or even in the same department. It's not worth the $180 I'm saving. Don't deal with this company if at all possible. You will sleep better at night.

Caremark is the worst mail order pharmacy I have ever dealt with. They repeatedly send mail complaining that: they can't reach any of my 3 doctors; they have rejected my prescription for unexplained reason; or that my insurer will no longer cover prescriptions I have taken for many years. Neither Express scripts nor Optim (United Healthcare' mail order pharmacy) have had these problems. Frankly, Caremark is a big pain in the rear end. They require high patient effort on a repeating basis to get common generic drugs that you have taken for years under Medicare Advantage plans. If you can find another mail order pharmacy, you will be a lot happier.

My recent experience with CVS Caremark left much to be desired. Despite assurances and promises of expedited service, the fulfillment of my prescription was plagued by delays and misinformation. From conflicting updates regarding the status of my order to unfulfilled promises of expedited delivery, the process was marred by frustration and disappointment.

Despite my repeated attempts to escalate the issue and seek resolution, I was met with a lack of urgency and accountability on the part of CVS Caremark's customer service team. Their failure to deliver on their commitments has left me without vital medication for an extended period, highlighting a concerning disregard for patient welfare.

Overall, my experience with CVS Caremark was deeply unsatisfactory, and I would caution others to exercise caution when relying on their services for timely prescription fulfillment.

It was always a headache talking to them and refilling my medication but things have gotten 10x worse this past year. People aren't trained properly and can't find solution to basic problems. I always ask to talk to a manager. They can sometimes help me. But it means being on the phone for 30-45 minutes now. It's just a headache and it sucks. They need to improve things. We all pay so much for coverage! Unacceptable.

CVS Caremark is an absolute joke. Don't even waste your time trying to work with them, because they will NOT be able to get anything done! I've been trying for 3 months to get set up with them, and yet they still can't process my prescriptions. If you don't believe me, look up their 1 Star status online, and see for yourself. If people could leave zero stars, I imagine they wouldn't even be at 1 star!

Unfortunately, our employer requires using Caremark. I have been trying for 3 weeks to register online. I have a confirmation email dated Jan. 1 that the information was sent to CareMark to set up my prescription benefits. Couldn't register. Called helpline - told to contact benefits manager. Everything was set up on employers end. Sent the information again. Still cannot register. Thank goodness for Good Rx - I needed refills and couldn't get them because of Caremark's incompetence. So having Caremark is the same as having no prescription benefits at all.

Completely useless service. I signed up for mail in service and never received my RX. I called Caremark to try to opt out and have my RX filled with my local pharmacy instead (as I was completely out of my medication by this point) and was told 1) I cannot opt out of Caremark and must use their mail in service or pay out of pocket, and 2) they are unable to expedite delivery speed.

I then called my local pharmacy - union pharmacy - and they were able to fill my rx same day without going through insurance for only $20 with good Rx.

Darius from CVS Caremark saved me from going to the hospital by helping me find an approved inhaler after my insurance wouldn't refill it after a year of use without a pre-authorization. It took all week talking to doctors as I got more short of breath. Right before I had to call an ambulance, my husband called CVS Caremark and Darius was so helpful. Instead of a $436 inhaler requiring a lot of paperwork he found Wixela which was covered and only $7. God bless Darius! Please promote him!

I have had nothing but problems since Aetna decided to use this. I really thought in March we had fixed the problems when my doc gave me 3 month prescriptions. I told this home delivery service to make them auto refills... guess what I just found out... even thou they lied and said ok... they didn't... cause they can't on the 1st order of a new prescription... EVERY NEW PRESCRIPTION has to wait till after the first order to be put on auto refill... BS! Now I have no blood pressure meds for GOD knows how long cause people don't do their jobs! I swear since this stupid corona virus people have gotten so lazy! Very very very unhappy unhealthy client... oh yea... just found out today I have cervical cancer... sure hope I don't need any drugs for that! Shame! Can't depend on nobody but yourself!

Almost every new Rx I get has problems with this company. Customer service is a joke - they don't speak clear english, cannot pronounce medications, do not provide accurate information and even the supervisors like Tyyetta J. Reverse themselves after multiple mistakes in each phone call and message. When you send clear messages asking for information, you get obscure answers that don't address the issue. When they send something different from what you order there is no explanation of why or what your options are to get your Rx. They always blame it on the doctors office but my local staff is excellent and don't lie about their efforts to get me my Rx. I will be switching pharmacies in the next open period.

Whenever I call them I feel I am transported back to 1985 due to their slow response time and lack of any urgency. They leave you on hold for 15 minutes just to pull up your account. Any minor questions takes at least 20 minutes to come up with an answer. Interacting with them is a full time job. I had to call 5 times today due to errors they kept making. Each time I called I would get a different representative. I was told to request someone in particular but interestingly enough they were incapable of connecting me to her. Disgustingly painful experience. I will do anything in my power to never use them again.

Have spent over 30 days with weekly calls trying to get medications from Care mark.

Still have not received medications that were requested over a month ago. Representatives conduct themselves nicely on the phone but they must be incompetent because each representative gives a different story/reason why medications have not been sent and promise to send them.

Not a trustworthy outfit I had to select a rating of at least one but feel zero is a better fit.

Because of our insurance, we had to choose CVS care mark. This is definitely my worst experience dealing with any pharmacy/industry/professionals! Everytime you call, a different person can give you 100% different answers to the same questions. You are putting on hold forever. And they double charge you! Once I paid Encompass out of pocket for a medicine and got charged by CVS again! It took forever to figure out who made the mistake. A small thing can cost you whole day when you work with them! Very incompetent people! Worst business! I will never want to work with them ever again! Stay away from them if you can!

Or being forced to use. Held hostage via pharmacy's by idiots who lie to me every time I call. God bless ADT for forcing us to use such a $#*!ty company, hope there kick back in all of this is worth the dissatisfaction of there employees.

No one knows what they are doing and when asked for a manager they don't know either. Out of 16 people I spoke to today over a 3 hour period my question was answered by 1 person who knew what they were doing but it took 3 hours to find that one person. This is a disgrace and there is no accountability for any of these representatives. Just hire 10 year olds to answer the questions. This company is a joke and I could run it better in my sleep. How about design a better website with forms people need to fill out and we can service our own accounts.