CVS Caremark

They've sent half my prescription to the wrong address and called me a liar and charged me for it. They didn't send my updated medication when the doctor upped my script. I'd rather pay out of pocket than be forced to use them.

This company cares nothing about the patient's quality of life. My doctor and I have been trying to get prior authorization for my medication since early January. We have complied with their every request (mostly trying cheaper medications) and have been denied four times. I have been having to pay $1,342 (thank God for Good RX!) per month for my medically necessary medication. I used Express Scripts previously and had no problem with getting my prior authorization approved. I have been using this med since 2006.

Three prescriptions sent with seals broken, box's not sealed and meds sitting out of the box in the shipping envelope. I have spent hours trying to get my prescription sent for three weeks. Then promise it would be called to a local pharmacy so I could pick it up and it never was. I was told shipping envelopes would be sent so I could send product back, never sent. I am shocked at how unprofessional this company is.

Medicare part D coverage. Charged $81 copay for generic drug which can be purchased from GoodRX for$13-16. Refused to return item or refund money. Won't send other prescriptions until balance is paid, but still taking premium from SSI. A bunch of thieves.

Customer service is one person who speaks just enough English, but can never answer my question about how much a particular medication will cost through their mailorder service. I am ready to bail. Anyone else experiencing this?

While the customer service are very polite, they make repeated mistakes. This is prescription drugs they are messing up. We sent the meds, you should get them any day. Told that on three different calls, 4th call they say they don't even have a script for it. Dr has to call it in for the 3rd time. Then they send it to the wrong address. I'm completely out now that 3 weeks have gone by, and they won't let me pick it up at a local place even though they said they would on the 92 minute phone call. They denied it 20 minutes later when I got there. So I had to pay out of pocket. Who knows how long I'll be on the phone trying to get my money back.

My work plan switched from Express Scripts to Caremark. The amount of trouble transferring my children's and husband's medications is overwhelming. One child needs an inhaler. The doctor tried 3 different brands and they even denied the brand they claimed is covered. After 2 months, we still don't have it settled. My other child takes ADHD meds, which take a lot of figuring out to get the dosage right. We found something that's working and just got a letter that in 2 months the cost is going up (and say how much though). My husband is also trying to get a cholesterol med filled.

The lack of covered medications is disgusting. If someone needs a medication, cover it. The poor communication is very frustrating. I'm worried about my children getting the scripts they need. If you can avoid Caremark, do it. Unfortunately not everyone has this choice.

Heart transplant patient. Sent me wrong quantity of medicine. Said they would review my request even thou they sent out older prescription amount. Make a ton of money off of me due to the high cost of my medicines All about profits customer is Never Right. Total ripoff. Will change mail-order prescription companies and they can shove the 40 dollars and by doing so lose thousands from me overtime. Horrible Company Lousy Ethics. Zero Rating. Steve

My wife used Caremark a few years ago and it was a disaster. It literally threatened her health. She didn't get a Med on time that she needed and customer service was horrible.

I myself have stopped doing business with CVS because they also became so bad that my health was threatened due to their severe dysfunction. I was a loyal customer for decades.

I'm now signing up for Medicare Advantage Plan. The insurer is truly fantastic, and they offer discounted pricing if I use Caremark. I said No Way. I'd rather spend a minor amount more than to leave my health in the hands of Caremark.

According to highly regarded Johns Hopkins, 37% of all deaths are due to medical errors. With Caremark I'd be on the bad side of that %

I have had nothing but trouble since my employer switched out plan to CVS CareMark. I'm 55, and this is the first time my experience has been so bad that I felt it was necessary to lodge a complaint. Rx go unfilled. There is no consistent communication. The formulary is extremely limited. The co-pays are ridiculous.

It has taken me and my wife over 20 hours on the phone and dozens of calls to CVS Caremark and our doctor's office. I have to take blood thinners and have had to get several emergency refills while trying to get CVS Caremark mail order to send my my medications. This is life saving medication for me. It is crazy what they say and then so frustrating to keep calling my doctor to have the same renewal called in over and over again. The information on the members web page is never up to date and always incorrect. I get to talk to a supervisor after an hour wait and they know nothing and can barely speak English. It's like having a discussion with a spoiled 3 year-old. I'm never rude or condescending -- that is not helpful. But these guys are the definition of incompetent.

Received an envelope without medication which the USPS had repeatedly stamped "received without contents". CVS Caremark refuses to replace my medication saying "we have a tracking number". So they use up my last refill and refuse to replace this. Told me I need to call my Doctor and ask for a new prescription. Meanwhile I am out of my meds in 3 days. This place is appalling! Will NEVER use them again. Going back to my local pharmacy. Do not trust this place.

My company switched us from Express Scripts to Caremark. I thought this would make life easier since CVS is my local pharmacy and everything would be under one umbrella. Wrong. I'm spending more time now tracking down stuff and having to use 2 apps on my phone to find prescriptions. Nothing gets auto refilled, even though I have that checked, and I never get notified that I'm on my last refill. If you can avoid Caremark, I recommend you do.

So I made an online order on 8/20 for my blood thinner shots, then I called a week later realizing you stated it was not sending until 9/5 and I would be out before then. The lady on the phone assured me it would be to my house before 9/5. I then realized she lied to me later on. I called again, they assured me the RX would be sent out by 9/5 and I could go to my local pharmacy to get emergency shots if need be. My local pharmacy only had 3 shots in stock. I said that was fine because I was promised I would get my rx on time. I get a call today, 9/7 that they can't verify my address. I have received these before in the mail. It is now too late to overnight, too late to get my local pharmacy to do anything. I will be out of blood thinner shots while pregnant for the weekend. I got a blood clot my last pregnancy. You are killing people by lying to your customers over and over again just so you all can get off the phone with them. YOU ARE KILLING PEOPLE. The next closest pharmacy is 2 hours away from me.

This is the worst I meant I rat them next to alfac or the likes.

They force you to buy name brand when you know generic and affordable is available.

What's up with all this PA stuff too, never had to get PA for meds on my other insurance plan...something is very wrong thistles company...left hand doesn't know it's right hand. No o e has answers. O ones on the same page...stay far away from them

This coverage sucks! There is no cvs in my area, if I have a prescription that is long term, they insist I use mail order or they penalize me by adding $15 to the price of my prescription. They don't cover a life long prescription I have to take, so I have to pay out of pocket for it. My daughter is on a long term prescription and consistently goes through withdrawals because they don't send her refills! They charge nearly twice what any other pharmacy charges for medication. If I could change coverage I would do it! If you have a choice, do not choose this coverage.

They said several times out of pocket cost was 33.00 including on the same day they mailed the drug. When it arrived I learned they charged my visa card 538.00. They refused to et me return the drug unopened. After grievances with them and Wellcare and Medicare and appeals, I was told there was nothing that could be done. It's a long story but they refused to accept responsibility for what was their computer malfunction.

Do Not Rely on this Lousy Company! I am disgusted once again. Dependent prescription for an auto-immune disease. Received text that the prescription was received back in September of 2022. I phoned on 12/2/2022 to follow-up with this 'announcement.' Agent told me that the order had been canceled. Dang! They did not have the professional responsibility to let me know! I could have searched another avenue to receive my dependent meds! Sadly, I'm contracted through my employer to this swamp donkey diaper nugget of a company.