CarCover

I did not have good experience with carcover.com. First of all, I ordered Gold Shield 5L - Car Cover for Mercedes-Benz C300 2010 Sedan 4-Door on 7/4, it was shipped on 7/5 and I received on 7/15, that was 10 days, it was not what they said 3-5 business days at all. Secondly, my order should include free cable lock, but I did not get it at all. I had to call them to ask for it. I don't know if I want to return the item because I am not happy with this experience. I don't like people doing business being dishonest.

Ordered a cover for my 5th wheel in July 19th. The cover didn't fit way too big. On July 27 I asked for a refund. This process, thru multiple weeks and emails, everything from sending me a smaller cover, which later they said wouldn't fit. On Sept 3 they notified me that they were going to give me a full refund since the next size down cover wouldn't fit. It took until October 4th to get the refund. They wanted to charge me for return shipping($50), when I told the supervisor there was nothing in their return policy about shipping he told me that's why I had to pay. He finally agreed to pay for shipping but stated, "Customers need to remember they're NOT always right." The "Hassle Free Returns was anything but! It's done my email and not answered in a timely manner, they needed my tracking number to see if they received the package...? Don't they keep record of returns?
As far as the cover, it didn't have as many tie straps as my previous cover which made it fit even more loosely.

I order this cover Jan. 16th. It is now Jan 30th. Still no cover. I called because their web-site email indicated it was delivered, felt like a scam. I called and they said it didn't ever go out. They would rush it to me. However, it shows it still didn't ship. I've messaged them but no reply. I am tempted to file a BBB claim but will allow them to make it right. But I'm not overly comfy due to poor performance so far. Next action is to have them return my money. Stay tuned because it just might be a scam company!

This is a follow up review on a customer service review, which I posted earlier. I initially was very unhappy with the way my complaint was being handled. My complaint was never about the product itself, but only about the fit and the customer service which I first experienced. However after a bit of a lengthy delay, I now can say I am a satisfied customer. Not only did they replace the cover with one that now fits perfectly, they also upgraded, I assume because of the initial delay. The only reason for the 4-star rating was because of my initial problems with the customer service, but I can certainly give a 5-star rating on the product and the final results with the customer service.

My thanks to Isaac at Car Cover for the help in getting the replacement cover.

Do not buy from this company! I just got a new custom paint job done on my truck. They are doing construction work in the lot next to my home and kicking up a ton of dirt. The company gave me money to buy a new cover so i thought i would buy a nice one! Well it doesn't come close to fitting and I don't even have my camper shell on. I got a hold of them same day while it is clean and new. Their website states no hassle return 30 days! Well guess what, a total lie and no return and won't even talk to me over the phone. Fortunately i bought with paypal so i turned it over to them. Carcover wants me to go through warranty and i said it's not ripped or broken, it's new just give me a rma and take it back... I would have exchanged it but not now. Also their reviews are bogus and lies. They have me giving them 5 stars and I didn't even post a review. They have tone of reviews for the same day haha... What a joke

I bought the best cover for my car.
They said in the add that it was going to be a custom fit.
When I got it, it was way to big.
When I complained they said if I pay more I could get a custom fit cover.
The end up sending me two bungee cords to tighten my cover

Made my order, didn't say it was out of stock or not available. I paid in full. Got a email saying it's out of stock. No one will call me, only emails back and forth with resolution. ITS BEEN OVER A MONTH! NO REFUND, NO CAR COVER, not even "hey we won't have that cover but we do have this one!?" I bought the top of the line cover $200+ and this is the customer service I get. This is the first bad review I have ever left for any company but I am beyond frustrated and will continue to leave reviews on other platforms. Steer clear from car covers.com

I attempted to contact their customer service to help facilitate a return for my elderly parents and the customer service rep was rude and unprofessional. My parents followed their process and didn't receive a follow up response. I tried to contact the company and was misinformed by the unprofessional customer representative. I had to call back the next day and request to speak to the manager who eventually resolved the issue. I cannot speak about the product but as for their customer service, I would not recommend using this company.

Ordered one for my car and it fits great. Well made and covers my entire car as I was hoping... Bought one from another company and it fits like crap this one is spot on. Love it and will buy it again from here

I purchased a 10' x12' cover for my camper (truck camper). The cover that I received was about a 15 x 30 cover that would fit a huge RV. I asked for a refund, as this cover is absolutely no use to me and they only offered me a 20% discount to keep something that I would never buy. I paid nearly $300.00 for this cover. For that amount of money, I expect the cover to fit and I would also expect a reputable company to readily offer a refund... but this company will not do that.