Dale K.

I ordered a PCM for my car on July 13th was suppose to arrive in 1-6 business days. Two days later told me they needed an additional $37.50 for the part because the one that I ordered, per their system, was wrong. In the process of not getting my part I ended up with Account Manager Angelo K. On July 17 I was told my module would ship in 1-2 days. Then on the July 24th I was told it would be delivered to me by July 30th. Had issues with the unit because I wasn't told I would have to pay another $125 to have a locksmith program my keys.
I tried to contact Angelo about changing the warranty to reflect the correct part number and price but his email was no longer in service and the phone number didn't work.
The part has worked for me but the time frame for the order was way too long, i could have sent my original part to Circuit Board Medics, had it repaired and not have to have my keys reprogrammed.

Ordered a cover for my 5th wheel in July 19th. The cover didn't fit way too big. On July 27 I asked for a refund. This process, thru multiple weeks and emails, everything from sending me a smaller cover, which later they said wouldn't fit. On Sept 3 they notified me that they were going to give me a full refund since the next size down cover wouldn't fit. It took until October 4th to get the refund. They wanted to charge me for return shipping($50), when I told the supervisor there was nothing in their return policy about shipping he told me that's why I had to pay. He finally agreed to pay for shipping but stated, "Customers need to remember they're NOT always right." The "Hassle Free Returns was anything but! It's done my email and not answered in a timely manner, they needed my tracking number to see if they received the package...? Don't they keep record of returns?
As far as the cover, it didn't have as many tie straps as my previous cover which made it fit even more loosely.