Car and Truck Remotes
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Car and Truck Remotes

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Michigan
1 review
5 helpful votes
Follow Matt J.
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Bought a fob from them. The dealer - not just some locksmith - could not program it. I asked how to get a refund, never got an answer. I even sent them a nasty-gram saying, you do realize if you continue to ignore me, I will be posting bad reviews? Yeah, still haven't heard from them. Avoid business with this company.

Date of experience: April 11, 2022
California
1 review
0 helpful votes
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Remote wouldn't program to the car. Excellent locksmith said the remote was "bad." A lot of time and effort for nothing. They wouldn't even do an exchange because it was over 90 days. Buy from elsewhere.

Date of experience: July 31, 2023
Texas
1 review
0 helpful votes
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Bought Defective Remote
October 5, 2022

I bought a Tesla Model S key fob from them. I paid $100 thinking I would save $75 versus going to Tesla. I waited beyond my 90 day warranty to get it programmed. Tesla told me the remote was defective. I contacted Car and Truck Remotes customer service and they told me tough luck so I am out $100. I was hoping they would do the right thing but they failed. A warning to other potential customers.

Date of experience: October 5, 2022
California
1 review
3 helpful votes
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I recommend paying up for a factory key fob. We had batteries die quickly and they would not replace a faulty fob (opened car, but did not start car after 3-4 month) because it was past the 90 day warranty. Will never buy again from them. Very disappointed. Purchased in December, broke in March. I tried to upload a screen shot of my order, but this site says it needs to be 300 x 300 pixels and I'm not sure how to make it that size.

Date of experience: August 21, 2022
New Jersey
1 review
0 helpful votes
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Life saver
April 15, 2022

Our remotes broke and the dealer could not get us a new one. Thankyou for your fast and efficient service. Any questions I had were answered. I would recommend this company to any one who needs a remote. Thankyou!

Date of experience: April 15, 2022
Wisconsin
1 review
1 helpful vote
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Great value
April 10, 2022

Saved about 70 bucks by taking purchased remote to locksmith instead of buying from a dealer. It was also about 25 dollars less programed with the entry door key cut than if I purchased it from the locksmith. It works great.

Date of experience: April 8, 2022
California
1 review
1 helpful vote
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Total customer service failure
September 9, 2024

I purchased a remote online from their Website using the descriptions they had listed. I was sent a unit that wasn't the correct unit for my truck. I contacted them a week later. I was told I had to contact the dealership and get a part number for a remote for my truck. SO DON'T GO BY WHAT THEY HAVE ON THEIR WEBSITE! I did so and was very easy to look up a unit after you have a OEM part number. However they didn't have this in stock. Checking back time to time they finally had the unit in stock. This exceeded their 90 day warranty and wouldn't take back the incorrect unit. No Leeway, no common sense, just F U your stuck with it. When it would have been real easy to help they didn't. No one to call, just Chat. There are other options I would recommend that you find one even if it is a dollar or two more. Customer service is everything. Myself as a retired business owner can state that I feel that they failed me

Date of experience: September 9, 2024
Massachusetts
1 review
1 helpful vote
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This website is a SCAM
December 31, 2022

Purchased a key fob with remote car starter and never received it, just a generic uncut door key that I returned. They claimed they would send me what I actually purchased, but the order tracking even stated that they only created a label and never gave the package to USPS. Customer service refuses to send me what I purchased.

Date of experience: December 31, 2022
Texas
1 review
0 helpful votes
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Not worth it
May 2, 2022

#1, their web site is not clear that the fob does not come programmed to work. I even phoned them prior to purchase to ask how they could program my fob, and they told me all that was needed was the ID #'s inside the fob (which I sent to them). It was not clear from the phone call nor from their web site that you have to go hire a locksmith after buying their fob. Perhaps this info is there, but it should be in big, bright letters up front.
#2, after receiving their fob and discovering I had to hire a locksmith, I phoned one who reprograms fobs. His price plus what I paid car&truck did not save me one penny had I just gone to my nearby Nissan dealer and bought the fob there. (A minor thing - hopefully - the top button on my fob from car&truck does not noticeably make a click sound when pushed. After I get it programmed, I hope it works.)

Date of experience: May 2, 2022
Canada
1 review
1 helpful vote
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Horrible customer service. Keys didn't work.
March 1, 2023

I gave them the proper info for my 2012 expedition max. They sent keys that looked correct. I got them cut and had the locksmith try to program them. Didn't work. Went to Ford. They couldn't get them programmed either. Carandtruckremotes could offer no advice other than pay for the shipping twice to get them returned for a refund. They didn't try to troubleshoot at all. Don't waste your time and money. You are better off just buying the real deal to start with. Locksmith told me they've had a lot of issues with these knock off keys from car and truck remotes and that even when they do work they don't last long. I wish I'd done more homework before buying.

Date of experience: March 1, 2023
New York
1 review
1 helpful vote
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Awesome
May 20, 2022

Went to the local locksmith when I lost the OEM remote. He gave me a card with the company's name and website. He told me it would be cheaper to do it yourself ( honesty you often don't get!). I ordered it and when it arrived I followed the instructions in the package and now I'm back in business!

Date of experience: May 20, 2022
Florida
4 reviews
1 helpful vote
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Wrong part and no info
January 6, 2024

Despite the fact I gave them all my correct info, they sent me the wrong key fob and after asking twice for the correct info, they have not replied to me. Poor service and I am disputing the charge based on false advertising.

Date of experience: January 6, 2024
Michigan
1 review
0 helpful votes
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Purchased a fairly new used car from a dealership for our daughter, When we picked the car up from the dealership, it came with only one key and I asked about the second key at which time they informed me I would need to contact the manufacturer dealer. Reached out to Hyundai Dealership and it was going to be $460.00 for the fob and key and an additional cost for cutting and coding. Thru Car and Truck Remotes, I found an OEM fob and listing for locksmiths that could cut and code the fob and key for my daughter. The remote fob and key was less than $100 and the locksmith was $75. I could have done this 3 times for what the dealership wanted. I have already referred them on to other friends and family.

Date of experience: April 18, 2022
Canada
1 review
0 helpful votes
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2013 Ford Explorer
March 6, 2022

Ordered Key from Canada gave them info for key. Ask dealer parts department for info of Key fob get MHZ from them also. Received key fob in two weeks. Checked internet how to program the key fob. Car and truck has it on their site. Took two minutes to program cost with exchange and shipping $60.00. The cost in Canada was $150.00 to $250.00 for key and to program. Went to a key specialist and they wanted $490.00. Car and Truck will go out of their way to help you Thanks Brian

Date of experience: March 6, 2022
Canada
1 review
0 helpful votes
Follow Daryl A.
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Carandtruckremotes is a very reliable source for replacement vehicle remotes. Mine arrived for my 2020 Chevrolet Silverado truck, in a reasonable amount of time considering we live in central Canada and it worked perfectly as I was assured. The total cost was about 1/3 of the price I was quoted at the Chevrolet dealerships in Saskatoon, Saskatchewan.

Date of experience: April 27, 2022
Canada
1 review
1 helpful vote
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Great experience
October 27, 2021

Way cheaper than the dealership! Good quality products. Excellent updates on product arrival, arrived within expected time. They also provided a link of licensed programmers to cut and program my key. Would use this site again and highly recommend them.

Date of experience: October 26, 2021
Louisiana
1 review
0 helpful votes
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Second car remote
July 7, 2021

Got product at good cost, arrived quickly, website easy to use. They took care to make sure I understood that device had to be setup by a professional so that was not surprise. Have not gotten that done yet but expect no issues.

Date of experience: July 7, 2021
Oregon
1 review
1 helpful vote
Follow YOUNG Y.
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The order was made and charged to my account, with overnight shipping (I needed the fastest option of course). I waited 7 days and received no product, and was forced to contact local dealerships, locksmiths, and with great difficulty found someone with blanks for my car. Customer Service eventually got in touch with me via email (calls didn't work) and it seems that they were unable to ship my product timely because it was out of stock. I don't know if it was my fault for not seeing it was out of stock during the order or if their order system could have been more clear on it. In any case, they refunded the money when I needed to use a local, faster option. I would try them out again, but look carefully to make sure it's in stock, in case you need your key in a hurry.

Date of experience: March 6, 2021
Utah
1 review
11 helpful votes
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Bahh Humbug
December 11, 2017

Total disappointment with product. Too pricey. Others have new, cheaper, and free shipping. Also it's not doing what it's supposed to do. Please make me happy this Christmas and refund my money and I'll send back the junk you sold me. Please try to have a Merry Christmas, because I certainly won't. I'm with you, Wayne V.; Terry V; Luis L. Good luck getting any satisfaction. What a waste. Grumpy customer.

Date of experience: December 11, 2017
Washington
2 reviews
0 helpful votes
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It won't unlock the vehicle or start it. I Spent $80,00 and got screwed. If it was supposed to be programmed, they never bothered to send any directions. Really shabby performance on the part of this vendor.

Date of experience: September 23, 2017

Overview

Car and Truck Remotes has a rating of 2.5 stars from 199 reviews, indicating that most customers are generally dissatisfied with their purchases. Car and Truck Remotes ranks 45th among Auto Parts sites.

service
34
value
42
shipping
42
quality
40