No address for website---my credit card company rejected the sale---I did notice there was nowhere to put the security code. Fear it's a scam. And now I worry because they have my name, address and number of one of my credit cards.
BUYER BEWARE! MISLEADING RETURN POLICY AND EXTRA COST.
Purchased a watchband for Apple Watch. I check the return policy before ordering ANYTHING online. The Description of size on their website was fine for my wrist, but when I tried it, it was too big and the Apple Watch is too heavy for the band to stay in place.
I understand having to pay for shipping BACK to the company listed as being in the US, but the return policy is bogus. When I submitted an email to return the item, they THEN informed me that the shipping charge i WOULD HAVE PAID if I didn't get free shipping, would also be deducted from my refund. There is NOWHERE on their website that disclosed this practice. So they're getting even MORE of my money! To return the item, the shipping charges to and from me are practically the cost of the band itself!
Hi Susan! Thank you for your feedback, and I’m sorry to hear about your experience. We strive to ensure transparency in our policies and regret that the return process fell short of your expectations.
Our goal is to provide detailed information about our return policy, including deductions for shipping costs in cases of refunds. I understand your frustration if this was not clear, and I apologize for any confusion. Your comments are incredibly valuable, and we’ll review our policy details to ensure better clarity on the website moving forward.
If you’re still experiencing issues or need assistance, please reach out directly to support@capediablo.com, and we’ll do our best to help resolve this matter for you.
Thank you again for bringing this to our attention. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve.
I recieved a Cape Diablo Apple Watch band as a gift in May 2024. It has already started to fall apart. We sent a message customer service and got the same, apparently auto populated response as everyone else. They offered $20 or 20% off another inferior product. How is that standing behind your product? Very poor customer service. Photos of my daughter's email to them and their response attached.
Thank you for bringing this to our attention, Margaret. We're truly sorry to hear about your experience with the Cape Diablo Apple Watch band. This isn't the standard we strive for, and we understand your frustration, especially since it was a gift and began to deteriorate so quickly.
We want to make this right. We'd like to review the situation further and offer a more satisfactory resolution. Your feedback is invaluable, and we're committed to improving both our products and our customer service.
Thank you for your patience, and we look forward to resolving this for you.
Sent incorrect item then try and get you to spend more on expensive international returns or pay more for another item. SCAM!
Hello Matt! Thank you for bringing this to our attention. We sincerely apologize for the mistake in your order and any inconvenience it may have caused.
We want to assure you that it was never our intention to make the return process difficult or to pressure you into additional expenses. We take our customers' satisfaction very seriously and are committed to making things right. We will review your concern and contact you as soon as possible. Our goal is to resolve this issue quickly and to your complete satisfaction.
Thank you for your understanding and patience.
The ( over $50) watch bands are poorly made and unravel easily and fall apart. When you contact customer service you'll be told this is normal wear and tear even though your piece is less than 4 months old. Terrible customer service!
Hi Kim! I apologize for any inconvenience you've experienced with your watch bands. Our goal is to provide high-quality products and exceptional customer service, and it's disheartening to hear that we've fallen short of your expectations.
I understand your frustration with the bands unraveling and falling apart within such a short period. Please contact us at support@capediablo.com with your order details and any relevant information about the bands in question. I assure you that we take customer feedback seriously and are committed to resolving this issue to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you further.
I ordered two watch bands. They were supposed to be stretch but tie instead. I do not need a watch band that has something dangling from it. I am trying to get a refund. They charge a 25% restocking fee. I'm willing to settle for this but they keep trying to offer me other (unwanted) items instead of this pitiful refund. I'm going to dispute the charge with my cc company if they don't send me a return address instead of just arguing with me.
Hi Nancy! We're truly sorry for the inconvenience you've experienced, and we appreciate your feedback. It's important to us that you have a satisfactory shopping experience. We apologize for the mix-up with your order, as we understand the importance of receiving the product you expected. I will forward your message to our support team, and we'd be happy to assist you with a return. We're here to help and ensure you're satisfied with the resolution. Thank you for your patience, and we hope to resolve this matter to your satisfaction.
They asked me for all the plastic, tape and all the package when I request return, one is not even opened, the one I tried on was extremely big on my wrist, my iWatch doesn't touch my skin to its job recording my vitals, their products are not cheap, they don't want to refund, exchange or return. I regret buying from this business.
Hi Silvia! Firstly, I apologize if our return process has caused you any inconvenience. We appreciate your feedback, and please be assured that we highly value our customers' satisfaction. We are committed to fairness and accommodation when it comes to returns and exchanges. I apologize if you found our initial response unsatisfactory. I have reviewed your emails and am pleased to see that our customer support team is currently assisting you. Our dedication is to enhance our services and continue serving you better. If there is anything else we can do to assist you, please do not hesitate to reach out. Thank you for your patience and for bringing this matter to our attention.
Purchased 30 days ago and still have not received my order. Contacted them THREE times. First two responses stated orders are received within 12-18 days. The newest response they now changed their policy to 25 days! Although it's been 30 days they still are unwilling to help or offer a refund. Awful costumer service. Don't purchase if you need your item in a timely fashion (or at all).Highly disappointed!
Be sure to read the Fine print that states no refund given until after 60 days of not receiving your order!
Hi Rachel,
I want to start by extending my sincere apologies for the inconvenience you've experienced with your recent order. Your feedback is invaluable to us, and we take your concerns seriously.
Regarding our recent policy change to a 25-day fulfillment period, we acknowledge that this transition should have been communicated more clearly, and we apologized for any confusion this may have caused.
Your satisfaction is of the utmost importance to us, and we will take the necessary steps to improve our shipping processes to prevent such issues from occurring in the future.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team directly. We are here to assist you and ensure that this situation is resolved to your satisfaction.
Once again, we apologize for the inconvenience you've faced, and we are committed to making this right for you. Thank you for bringing this to our attention, as it helps us improve our service.
I ordered an elastic band for my smart watch. When it arrived it was beautiful, but one full inch longer than what was in the description on their website. This renders it useless as a smart watch must fit snuggly to work. When I contacted them they, tried to gaslight me and want me to pay an additional $26 shipping and processing to exchange it. If you want a beaded watchband buy it somewhere else.
Hello Rebecca! We sincerely apologize for any inconvenience you've experienced with your recent purchase, and we appreciate your patience in bringing this matter to our attention. It's disheartening to hear about your dissatisfaction with the size discrepancy of the elastic band for your smartwatch.
Our goal is to provide accurate product information, and we understand the importance of a snug fit for a smartwatch. We are truly sorry for any misunderstanding or discrepancy in the product description.
Regarding the exchange process, we acknowledge your frustration, and we want to make things right for you. We are committed to resolving this issue promptly and without any further inconvenience to you. Please contact our customer service team at support@capediablo.com, and we'll be happy to assist you.
Once again, we apologize for any frustration this has caused, and we genuinely appreciate your understanding and the opportunity to make it right.
Paid extra for expedited shipping (3-6 day) and come to find out these products are being shipped from China. My order took much much longer than 3-6 days! It's not day 6 and my package is still in China.
Not smart to take peoples money for 3-6 day shipping to only ship from China and it takes weeks to arrive. Might want to add somewhere on your site that these orders can/will be shipped from China and paying extra for 3-6 day shipping will only be a waste of your money.
Would have bought something else, somewhere else if I knew this product was getting shipped from China.
Hi Zak!
I'm sincerely sorry for the inconvenience caused by the delay in your recent order. Your feedback is incredibly important to us, and I truly understand your frustration.
I apologize for any confusion about where your order was shipping from and the expedited shipping option. We strive to provide clear information about our products and shipping procedures for a seamless customer experience. I'm sorry if this wasn't the case in your situation.
We're actively working on improving our shipping processes and communication, especially regarding potential delays with international orders originating from our warehouses in Asian countries.
Your satisfaction is our top priority, and we're committed to resolving this issue promptly. Please don't hesitate to reach out to us at support@capediablo.com, and we'll do everything we can to assist you.
I am so glad I purchased this band from Capediablo! I was hesitant at first because I don't usually by things online but I thought I would give it a chance. I am so glad I did! The band is beautiful and classy. It seems well made and goes on and off so easily. Many people have commented how pretty is. I can't wait until I receive my next purchase from them!:-)
Thank you so much for your wonderful feedback, Susan! We're thrilled to hear that you had a positive experience with your purchase from us. Your satisfaction is our top priority, and we're delighted to know that the band exceeded your expectations.
We take pride in crafting high-quality and stylish products, and it's great to hear that you found the band beautiful and classy. Your kind words and the compliments you've received from others are truly rewarding for us. Thank you for your support!
I bought 2 watchbands for a google pixel watch. On one side, it wouldn't stay on the watch (on both) bands. They sent us 2 more which did the same thing. They want us to pay to return items that don't work. They asked us for a video of putting them on and they agreed that they were a problem. Be very careful, because they don't stand behind their work. I WANT MY MONEY BACK. I'll have to go through my bank.
Hi Debbie! I'm truly sorry to hear about the issues you've encountered with the watchbands you purchased for your Google Pixel watch. I understand your frustration and disappointment, and I want to assure you that we take this matter seriously.
First and foremost, please accept our apologies for any inconvenience you've experienced. Your satisfaction is of the utmost importance to us, and we are committed to resolving this matter to your satisfaction through our own channels.
Please feel free to reach out to our customer support team at support@capediablo.com, and we will be happy to assist you.
Once again, I apologize for any inconvenience you've experienced, and we are committed to ensuring your satisfaction moving forward.
I purchased 3 watch bands for approx. $150, all were too small for my wrist. They could fit a child. The company said we would give you a $30 credit and keep the baby watch bands. I responded that I did not want them as they were too small and didn't have anyone to give them to. The company said I could only return the watch bands if I kept the original packaging, which was like a dirty envelope that I tossed. Ridiculous. I went back and forth several times and finally submitted it to the BBB. If you want to buy from this company, I suggest you do it through Amazon, as Amazon protects the buyers, not the sellers.
Hello Heather! We apologize for the inconvenience caused by the sizing issue with the watch bands and the complications in resolving it. We understand your frustration and sincerely regret any disappointment caused. Your satisfaction is our priority, and we are committed to finding a solution that suits your needs.
Please provide your order details by emailing support@capediablo.com, and we will promptly initiate the necessary steps to address this matter. We appreciate your feedback, and your insights are invaluable as we continually work to enhance our customer experience.
I ordered the watchband and it was way too small couldn't even get it over my wrist. So I called customer service and they only gave me the option of store credit or a return which would take weeks they said so I ordered another watch and I measured my wrist because the said I could "customize" the sizing this time. The new watch band came and the bag said it was a Large size and now it's way too big. There was also no option for a Regular size when I ordered. Just small and large. Regular would have probably been perfect. These bands are not cheap and I won't be purchasing anymore.
Hi Jeanene! I'm sorry to hear about the problems you've had with our watchbands. We understand the sizing and return process has been frustrating for you. To address your concerns and provide a better solution that suits your needs, we kindly ask you to contact again our support team at support@capediablo.com. They will be able to assist you further and work towards resolving this matter to your satisfaction.
Your feedback is important to us, and we appreciate your patience as we work to improve our products and services.
I loved the cause of supporting "working artisan moms" through my purchases. But this is a US based company and these "moms" are in China. Do the math, Their marketing is highly questionable
Hi Elle! Thank you for sharing your thoughts and concerns with us. We truly appreciate your feedback and want to address your valid points regarding our support for "working artisan moms."
While our company is based in the United States, we want to clarify that our commitment to supporting working artisan moms extends beyond geographical boundaries. We partner with talented artisans, including moms, in various regions, including China, to create unique and ethically sourced products.
Our goal is to make a positive impact on the lives of working artisan moms wherever they may be, by providing fair employment opportunities and fostering sustainable practices.
We value your input, as it helps us continuously improve and ensure that our messaging aligns with our mission. If you have any further questions or suggestions, please feel free to reach out to us at support@capediablo.com. We're here to listen and make a positive difference.
I ordered two bracelets. The quality was great and shipping was on time. But the bracelets smell very strong like mold. After waiting a week to see if smell would subside it didn't. Emailed customer service and was told to wrap it in newspaper and baking soda. Huh? They refused to accept my return or entertain an exchange. Terrible service.
Hi Janita! We apologize for the inconvenience you've faced with the quality and smell of the bracelets. Your satisfaction is important to us, and we're sorry for any disappointment caused. We'll look into this issue and improve our processes to prevent such occurrences in the future. Please connect with our customer service team again with your order details, and we'll work to find a suitable solution for you. Your feedback is appreciated as we strive to provide better service.
This site lead me to believe these jewelry pieces were made by Indigenous people. Even asks for a tip when you pay for your purchase to help support them. I placed an order on 23Jul 2022. Six ear rings. I received one pair within a few days. Almost 2 months later, many back & forth emails. Received tracking #s for YUN Express. Shows items coming from China. Arrival dates showing have come and gone still no ear rings. DO NOT send this company your hard earned money. Their website shows shipping 10-25 days. No where does it says these items are being shipped from CHINA
Hi Judy! We apologize for the confusion you've experienced regarding the origin of our products. Our intention is to provide accurate information about our items and their shipping origins. We do have multiple warehouse locations, and this can sometimes affect expected delivery dates. We deeply regret any inconvenience this has caused you. Your feedback is essential, and we're committed to improving our communication and processes. Please connect with our support team with your order details so we can work towards resolving this matter to your satisfaction.
In January I ordered 3 pairs of earrings and a necklace...they looked nothing like what was depicted - not the colors, not the quality. They are poorly put together. When you try to resolve the issue they will drag it on for months. Don't wait for them to resolve it - go straight to your charge card company and put it in dispute...It is just now, April, getting resolved. PS expect to pay to ship it back
Hi Karen! We deeply apologize for the dissatisfaction you experienced with our products and the delays in resolution. This is not the level of service we aim to provide. Your feedback is vital in helping us improve our processes. We're committed to addressing your concerns. Please reach out to our support team again if you need any further assistance. We're determined to make things right for you and regain your trust in our products and service.
I thought it was the real deal until I got one they forgot to take out of the "Made in China" wrapper before sending it! Then it broke. Over $30 for this junk I can make for $10 with supplies from JoAnns! Shame on them!
Hi Kay! We apologize for the disappointment you've experienced. Quality is our priority, and we regret the oversight. Your feedback helps us improve. We'd like to make this right for you; please contact our support, and we'll address the issue promptly. Your satisfaction is important to us.
I received apple watch band. It was suppose to have copper as the main color, it was a brassy gold. Before they would even consider a return they wanted a picture of band. I sent that. I had previously sent picture to prove color but did again. They also wanted pictures of shipping material with skew and packaging material I did not have shipping material with skew but sent copy of order with tracking. None of this is in their return policy. They had to have this info before they would send address for return. I was given option for exchange, because after all the charges I would receive half the value. I decided on exchange. I notified them of band that I wanted sent the required info as stated above waited a week or so with no response. I emailed that I still had not received address for return and a few days later I received it. Along with address they stated if I wanted the replacement promptly I would have to pay $25.
Lousy customer service. If you are smart. Stay away, do not buy any of their products in my opinion.
Hello Michelle!
I sincerely apologize for the inconvenience and frustration you experienced with your recent purchase and return process. Your feedback is incredibly important to us, and I want to assure you that we are taking your concerns seriously.
We strive to make returns as seamless as possible for our customers, and it's disheartening to hear that we missed the mark in your case. Rest assured, we will personally investigate this matter to ensure that appropriate measures are taken to prevent such issues from occurring in the future.
Please contact us at support@capediablo.com and let us know if there's anything specific we can do to assist you further with your exchange or if you have any other concerns. Your satisfaction is important to us, and we value your business.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue promptly.
Overview
Cape Diablo has a rating of 1.5 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cape Diablo most frequently mention customer service and watch band. Cape Diablo ranks 156th among Custom Jewelry sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deborah! Thank you for reaching out and for bringing this to our attention. We sincerely apologize for any confusion or concern regarding the checkout process.
Our website is secure, and we take data protection very seriously. The missing address field and security code entry may have been caused by a technical issue or a setting from your credit card provider. If your card company rejected the sale, no payment was processed, and your information remains protected.
To ensure a smooth transaction, we recommend trying a different payment method or contacting your bank to verify the issue. If you still have concerns, we’re happy to assist you with a secure alternative. Please contact us at support@capediablo.com, and we'll be happy to assist you further. Thanks!