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Paid extra for expedited shipping (3-6 day) and come to find out these products are being shipped from China. My order took much much longer than 3-6 days! It's not day 6 and my package is still in China.
Not smart to take peoples money for 3-6 day shipping to only ship from China and it takes weeks to arrive. Might want to add somewhere on your site that these orders can/will be shipped from China and paying extra for 3-6 day shipping will only be a waste of your money.
Would have bought something else, somewhere else if I knew this product was getting shipped from China.
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Hi Zak!
I'm sincerely sorry for the inconvenience caused by the delay in your recent order. Your feedback is incredibly important to us, and I truly understand your frustration.
I apologize for any confusion about where your order was shipping from and the expedited shipping option. We strive to provide clear information about our products and shipping procedures for a seamless customer experience. I'm sorry if this wasn't the case in your situation.
We're actively working on improving our shipping processes and communication, especially regarding potential delays with international orders originating from our warehouses in Asian countries.
Your satisfaction is our top priority, and we're committed to resolving this issue promptly. Please don't hesitate to reach out to us at support@capediablo.com, and we'll do everything we can to assist you.