Rachel A.’s Reviews of Cape Diablo & more

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Custom Jewelry

“Beware! You won't receive purchases, refund or help!”

8/30/23

Purchased 30 days ago and still have not received my order. Contacted them THREE times. First two responses stated orders are received within 12-18 days. The newest response they now changed their policy to 25 days! Although it's been 30 days they still are unwilling to help or offer a refund. Awful costumer service. Don't purchase if you need your item in a timely fashion (or at all).Highly disappointed!

Be sure to read the Fine print that states no refund given until after 60 days of not receiving your order!

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Thank you

CD S. – Cape Diablo Rep 9/3/23

Hi Rachel,
I want to start by extending my sincere apologies for the inconvenience you've experienced with your recent order. Your feedback is invaluable to us, and we take your concerns seriously.
Regarding our recent policy change to a 25-day fulfillment period, we acknowledge that this transition should have been communicated more clearly, and we apologized for any confusion this may have caused.
Your satisfaction is of the utmost importance to us, and we will take the necessary steps to improve our shipping processes to prevent such issues from occurring in the future.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team directly. We are here to assist you and ensure that this situation is resolved to your satisfaction.
Once again, we apologize for the inconvenience you've faced, and we are committed to making this right for you. Thank you for bringing this to our attention, as it helps us improve our service.