CanvasOnDemand

I ordered from this company for the first time ever. Spent over $450 for 16 prints and shipping. As soon as I hit complete I realized I needed to swap 3 photos. Their policy clearly states that you can contact them within 2 hours for a change. I wrote within minutes. No reply after 2 messages and then I get a notice the next day it's shipped out. Reach out again. Finally hear back tonight that it's too late. No recourse nothing. Just it's shipped too bad. What kind of customer service is this?

Update - they offered to send me the prints now free of charge. That at least is nice. Do recommend live agents moving forward to assist in situations like these.

I've always been interested in art however I do not possess any art skill. A lot of my ideas were locked in my head without the means to articulate them. Now I have AI. Canvason demand has given me a way to show those thoughts off professionally.

I've ordered twice from them and both times they've sent the package to the wrong address; an address that is slightly similar to our correct address, but wrong nonetheless. They have no way to call and speak with anyone and when you try their chat option, it will only allow you to leave a message. When you email them, an idiot keeps repeating what you already know and swears they are sending the item to the correct address, but no such luck. The quality of the canvas I DID receive is great, but not worth the hassle of dealing with customer service.

I have over 100 prints over the course of several months and populated a large wall with them as well as gifts. The wall is sunny certain times of the day/year. After about 14 months a picture separated from its backing and dropped to the floor. For the last year or so I have had 20 pictures flop down from the top or completely fall off just leaving the black backing. I keep fixing them with gorzilla glue and clamps. Now I keep looking for separation and try to catch them before they fall apart (and glue them). Eventually I will work through all of them and not walk in a see one missing. Customer service email must be a bot. They don't really read the email, and repeatedly provide the same canned answer even to replies. I wasn't expecting anything from them (past their year guarantee) but wanted them to know their adhesive was failing over time. I've stopped ordering from them and warn other that after time, their pictures might separate and fall.

I ordered a canvas and just received it a day earlier than expected! The canvas quality exceeded my expectations and I am so glad I took the chance! So happy and I know my son is going to love it! I'm using them again for an even bigger project!

I placed an order on Dec. 9,2023. With the hopes of it arriving by Christmas. When we didn't receive anything by Dec. 17th I went on the website to track my order, just to find out it was canceled. Not only could I not talk with anyone on the phone.they wanted me to pay 5 dollars to speak through emails! I can't believe what terrible customer service that is. I do not, and will not recommend this company to anyone. It doesn't even deserve one star!

My wife and I were driving through the country side one day and found a landscape that we took a picture of on our cell phone. Sent the pic to this company and I was working and came home and my wife surprised me and hung it, and out of the corner of my eye I saw it and literally gasped> It was so absolutely beautiful, they captured the sunlight and sky which looks damn real I cant stop looking at it. Quality of the entire picture and frame is a 10 in my eys...thank you so much Will J

I have been trying to order some canvas for Christmas. I keep getting emails saying payment was not successful. I tried calling and couldn't get a human. When I put my order number and codes in it said couldn't be found. I have put my paent in 4 different times. Also on different days. So it's not as I was putting in the wrong number. I emailed them and got no where. I got a survey later in the day abut support team. When I tried to do it. It said survery not open. Will find another place to do business.

I have been using them for years for my art business. I am pleased with the quality of their canvas prints, and so are my clients who receive them. Occasionally I will receive a piece that has a small defect, or was damaged in shipment, and all it takes is a quick email to them and they immediately send out a replacement. They are able to fill large orders, too. I supply art for Stella's cafes in Illinois (see photo). These orders typically range from 50 to 90 canvas prints. No problem! They get them done in a timely manner and my client is always happy with the quality. I will continue to rely on them for all my canvas printing needs.

I've been a loyal customer of COD for 8+ years. Their canvas prints are decent quality and the color is always on point which is why I continued using them for all these years. However, as of two years ago, they went through some changes and their service quality went down the tubes.

They've had to refund me recently for several canvases that arrived dented, frames that arrived scratched (for the PRO account), and the newest one... hardware installed upside down!

When I finally got a rep on the phone they simply said that this was collateral damage from doing so much business with them. In their words "from time to time, you're bound to receive damaged goods. It happens."
The problem is that I've had issue WITH EVERY SINGLE order recently.

Their prices are unbeatable, sure. But be aware that's because these canvases are constructed with cardboard (not wood) and in their words, you're bound to receive damaged goods from time to time. You're taking a chance with each order. Just be aware. I've been loyal customer and gave them chances but their lack of care about their customers is the last straw. I'm moving on to another service. BYE Canvas on Demand.

Don't use this company. They ship the wrong sizes, the quality of the pictures are terrible. And I tried using them 3 times and same issues every time. Customer services is great, but get ready to be calling them!

I bought 3 of the same picture through Canvas on Demand with an Amazon Local deal. Can't beat the price... BUT, I got 2 out of 3 pictures on time before Christmas. Since one was getting shipped overseas, it did not ship it time, nor is it even there yet still! I ordered it 12/8/14 and it has been a month! I felt like they did not prioritize my order since they felt it would not get there in time for Christmas nor did I get a call or email saying my order would be delayed since they had to recreate it. ALSO, the canvas I ordered for myself is buckling. I've only had it for a little over 2 weeks.