CanvasOnDemand

I have over 100 prints over the course of several months and populated a large wall with them as well as gifts. The wall is sunny certain times of the day/year. After about 14 months a picture separated from its backing and dropped to the floor. For the last year or so I have had 20 pictures flop down from the top or completely fall off just leaving the black backing. I keep fixing them with gorzilla glue and clamps. Now I keep looking for separation and try to catch them before they fall apart (and glue them). Eventually I will work through all of them and not walk in a see one missing. Customer service email must be a bot. They don't really read the email, and repeatedly provide the same canned answer even to replies. I wasn't expecting anything from them (past their year guarantee) but wanted them to know their adhesive was failing over time. I've stopped ordering from them and warn other that after time, their pictures might separate and fall.

I ordered from this company for the first time ever. Spent over $450 for 16 prints and shipping. As soon as I hit complete I realized I needed to swap 3 photos. Their policy clearly states that you can contact them within 2 hours for a change. I wrote within minutes. No reply after 2 messages and then I get a notice the next day it's shipped out. Reach out again. Finally hear back tonight that it's too late. No recourse nothing. Just it's shipped too bad. What kind of customer service is this?

Update - they offered to send me the prints now free of charge. That at least is nice. Do recommend live agents moving forward to assist in situations like these.

I placed an order on Dec. 9,2023. With the hopes of it arriving by Christmas. When we didn't receive anything by Dec. 17th I went on the website to track my order, just to find out it was canceled. Not only could I not talk with anyone on the phone.they wanted me to pay 5 dollars to speak through emails! I can't believe what terrible customer service that is. I do not, and will not recommend this company to anyone. It doesn't even deserve one star!

I have been trying to order some canvas for Christmas. I keep getting emails saying payment was not successful. I tried calling and couldn't get a human. When I put my order number and codes in it said couldn't be found. I have put my paent in 4 different times. Also on different days. So it's not as I was putting in the wrong number. I emailed them and got no where. I got a survey later in the day abut support team. When I tried to do it. It said survery not open. Will find another place to do business.

This site often has a groupon and you just cannot beat the price - $60 for two 16x20 prints. Shipping was included. The prints looked fine (might not be the best, but I don't have anything to compare).

I've always been interested in art however I do not possess any art skill. A lot of my ideas were locked in my head without the means to articulate them. Now I have AI. Canvason demand has given me a way to show those thoughts off professionally.

Never received the product and this was a wedding gift, emailed them about 4 times with no response!

I have found that this company will not respond to any customer service requests. I ordered two different prints and the quality is sub par. They refuse to communicate in any way to arrange corrections or refunds. Do not use this company

Canvas on Demand has premium canvas prints which I like because the back is finished and no company logos or sizes markings show. However, here is where the greatness ends. If you order a canvas that is a gallery wrap there are not issues other than an occasional incorrectly wrapped corner. When I order a black edged canvas or a blur edge there is trouble. On every canvas the photo overlaps onto the sides of the canvas. The photo MUST be only of the front. I have ordered many 16 x 20 premium canvases and they are consistently wrong. Therefore I cannot sell them. I guess when the price is cheap you get cheap. Customer service is excellent but my most recent re-do canvas arrived looking exactly like the problem one. Very frustrating. I want to display and sell my work. I cannot do this unless all the photos I submit are suitable for canvas gallery wraps. Anything else just does not work. Why is it that the photo cant be printed a 1/4 inch smaller so it fits on the front of the canvas with out spilling onto the sides?

I ordered canvas prints from 4 different companies, and by far Canvas On Demand was the worst experience of the four. The canvasses are cheaply made! Their method and materials used for packaging is shameful! Mine arrived CRUSHED!

I recently used a canvas on demand groupon to try their service. At the same time I had a canvas print made of a different picture at Costco. I have to say that the quality of the one from Costco appeared better. The colors were richer, my canvas on demand picture arrived with an obvious small nick at the top of the photo. But they were very accommodating in adjusting the size of the print to the photo I sent in. The photo had a very bright red expanse in it, maybe this is just hard to duplicate. So I might try them again, depending on the price.

Do not give this company your money. They sent me 4 canvas prints that were all sorts of messed up, and they WILL NOT stand by their money back guarantee. After spending over $170, they offered to replace my prints but only if I paid another $70 in shipping. Yes, you read that right. THEY screwed up my order and would only replace their mistakes if I paid more money.

I have ordered 7 canvas prints for gallery showing. The first 4 were good. The last three were POOR! The color was off, there was pixilation, the exposure was dark and flat. The last 3 30x30 prints were NOT USABLE. Customer service is beyond POOR. I am so disappointed and now have to start the project over again. AVOID THIS BUSINESS!

Emailed customer service immediately after purchase that I noticed one of my grandchildren head was cut off. No response until 4 days later only to tell me they couldn't do anything. It already shippedReceived my print with the heads cut!
Would not recommend buying from them. Horrible!

My wife and I were driving through the country side one day and found a landscape that we took a picture of on our cell phone. Sent the pic to this company and I was working and came home and my wife surprised me and hung it, and out of the corner of my eye I saw it and literally gasped> It was so absolutely beautiful, they captured the sunlight and sky which looks damn real I cant stop looking at it. Quality of the entire picture and frame is a 10 in my eys...thank you so much Will J

Found CanvasOnDemand via Groupon. Purchased a $98 Groupon for 2 large canvases, when diverted to CanvasOnDemand to redeem the coupon I discovered there is literally no photo that will be a match for these size canvases (has professional photos of all shapes and size with great resolution). Groupon scam number one. Because I wanted two prints by Christmas, I decided to spend money directly on CanvasOnDemand on different size canvases (my second and biggest mistake) and when I received them in the mail I was unbelievably disappointed. I couldn't even gift them to my husband. I couldn't even show them to him for Christmas because they were so embarrassingly low quality photos of our trip to Greece. The photos were high quality and the resolution and quality of the photo was so poor. BUT EVEN WORSE: I am out almost $300 from CanvasOnDemand and their scheming partnership with Groupon to provide ZERO costumer service or response. I have not received a single response to multiple emails and of course there is no way to contact by phone. I am so disappointed and plan to tell everyone and ever professional photographer in Austin Texas about this experience.

I ordered a canvas and just received it a day earlier than expected! The canvas quality exceeded my expectations and I am so glad I took the chance! So happy and I know my son is going to love it! I'm using them again for an even bigger project!

If there was a option, I would like to give negative rating for their customer service. Total dissatisfaction with their customer support. Recently I placed 2 canvas prints. But for some reason I wanted to cancel my order. Their cancellation policy mentions, with 2 hours of our order, if we put a request we can cancel the order. But in reality it doesn't work like that. None of their customer support team even care to address my issue. With in one hour after I placed my order, I have put 2 request to cancel my order. No response for 2 days. 3rd day again I put one more request for cancellation. No response. On 4th day I got an email saying my order is shipped. I wonder if they really have anything called customer service. On their website, in help & support page they have 2 tabs. Live chat and email. But, there is never a live chat. It just lets you to generate your support ticket, to which you will never ever receive any response. Same goes with email. So so pissed of with their poor customer service. After 5 days, till now I haven't got any response from them. No one from their customer support team addressed my issue. I have wasted my 40$. Groupon purchase for canvas prints and the shipping they charged me for my order. Now, when I am asking for a refund no response. I wonder whom should I contact for my issue? So far I have generated more than 5 requests and sent 2 emails. Hoping some way I will get my refund. But I assume now it's just waste of my time to expect any kind of service from them. Worst customer service. They don't abide to their own policy of 2 hour cancellation. I wouldn't recommend them to any one.

I find their customer service to be non existent. I ordered something from them and the day after, I used their website inquiry from to ask if they could include something with the shipment, a gift, if I sent them the paper I wanted included. I got an immediate auto-reply that my message was received and someone would be back to me within 24-48 hours. It didn't happen. I tried again with the same negative results.

I got notice of the shipment this morning and noticed that the tracking showed the incorrect address. I rechecked the order and the address was listed correctly on the order, but apparently they don't have enough talent to copy their own data. I again wrote and got the usual auto-reply.

But here is the kicker, I discovered that they had a Facebook page and wrote of this experience as a post on their FB page and I heard from them almost instantaneously. Needless to say, I will never again order from these derelicts and fortunately, there are a lot of companies out there that do great canvas prints with super customer service.

I am so much impressed with the care. I had great experience and the prints was great. They came out obsolutely perfect and received them quickly. The shipping cost was reasonable.

I've been a loyal customer of COD for 8+ years. Their canvas prints are decent quality and the color is always on point which is why I continued using them for all these years. However, as of two years ago, they went through some changes and their service quality went down the tubes.

They've had to refund me recently for several canvases that arrived dented, frames that arrived scratched (for the PRO account), and the newest one... hardware installed upside down!

When I finally got a rep on the phone they simply said that this was collateral damage from doing so much business with them. In their words "from time to time, you're bound to receive damaged goods. It happens."
The problem is that I've had issue WITH EVERY SINGLE order recently.

Their prices are unbeatable, sure. But be aware that's because these canvases are constructed with cardboard (not wood) and in their words, you're bound to receive damaged goods from time to time. You're taking a chance with each order. Just be aware. I've been loyal customer and gave them chances but their lack of care about their customers is the last straw. I'm moving on to another service. BYE Canvas on Demand.

I'm incredibly disappointed in Canvas on Demand PRO. I've been a loyal customer of theirs for 6 years and have spent thousands of dollars with them a year.

I recently placed 4 orders using PayPal for my purchases. For each order, I put in the shipping address of my client and paid roughly $15/order for shipping. I had NO idea that by using PayPal, it overrides the shipping address and replaces it with my own. (Come to find out, when I asked about it in a photography group, other people have had this issue as well). I ended up getting all canvases delivered to ME. I mean hell, if I wanted them delivered to me, I would have put them all in one order and paid ONE shipping fee instead of 4 different ones!

What options did they give me? 1. I can either ship it on my own to the clients (which would cost me time and money), or 2. I can pay for half of the shipping for them to process it all again. The second option is decent... if it was my fault. But considering it isn't, it's NOT a good option. Why should I have to pay a single penny more for something that is all on them?

One of the photographers I spoke with said the same thing happened to her, except guess what? COD replaced AND shipped a new one FREE OF CHARGE rather than making her pay 50% like they are making me do. They clearly don't have a proper policy in place for this if they are making some customers pay and others not. What nonsense is that? They're just flying by the seat of their pants here? Winging it per client? If you're going to let one client go without paying, how in the world can you then make the next client pay and expect that customer to be fine with it? And since many people have had this issue, CLEARLY COD needs to add verbiage on their website to stop this from happening again. Isn't it in their best interest to do it? They claimed that they've made note so that this can be fixed, to which I call complete and utter nonsense. If this has happened before (which it has) to other customers, clearly they have no plans or intentions to fix anything or at least add verbiage to warn people "hey, just fyi, make sure you adjust the shipping address after using PayPal!"

So now, on top of the almost $100 I paid in shipping already, they're making me pay additional money to have it re-shipped.

I asked them if they're willing to lose a loyal customer of 6 years, and thousands of dollars of orders, over $32. And... they are. What terrible management. As a business owner, I would immediately fire whoever made an awful decision like that when it had NOTHING to do with the customer, and everything to do with the company.

So now, even though I've been a loyal customer for 6 years, I'll be going to another company who truly cares about their business and their customers. I would rather pay more for canvases with a company who has principles and morals, than give my hard-earned money to one that doesn't.

I have been using them for years for my art business. I am pleased with the quality of their canvas prints, and so are my clients who receive them. Occasionally I will receive a piece that has a small defect, or was damaged in shipment, and all it takes is a quick email to them and they immediately send out a replacement. They are able to fill large orders, too. I supply art for Stella's cafes in Illinois (see photo). These orders typically range from 50 to 90 canvas prints. No problem! They get them done in a timely manner and my client is always happy with the quality. I will continue to rely on them for all my canvas printing needs.