Not the greatest. My canvas' didnt turn out good. The heads were cut off and it did not look good. I was disappointed.
Doesn't look good with the picture not straight. This is not the Cancas Champ standard that I expect or experienced with past purchases.
Hey Peter,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
You all always do a great job. I have order several times and the quality is great. I have just got a new grandbaby and will be ordering soon.
Hello Shelly,
We are glad that you liked our product and we appreciate you givng your valuable time top post the review.
Regards
Canvaschamp
Don't buy from that CIE it is garbage. 2 times they sent me my order and unbeilivable how it's a real mess.
Dear Vayna,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Always get great quality products and the best prices. Have been a long time customer of CanvasChamp and have neer been disappointed!
Hi Peg,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I have now ordered ten 16 X 20 prints.
ALL of them are 15 3/4 X 19 3/4 inches.
They will NOT fit into a 16 X 20 frame.
Hi Dan,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please share your order details along with the images of the product you have received from us at cs@canvaschamp.com to have this taken care of.
Please be assured that the next time you shop with us, you will be 100 percent satisfied with the product.
Thank you again.
Warm regards,
Canvas Champ
This was a gift and the recipient loved it! Ordering was easy, uploaded the picture and followed the prompts. Would definitely order again.
Hi Carolyn,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Ordered an 8x10 and finished product was 7.5 x 9.5. Product quality was ok, just not the size ordered.
Hey Jim,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
The upload of the images was easy the prints I have received were great and the service was fast thank for the good work and fast return
Hello Stefano
Thank you very much for the positive feedback, it really means a lot coming from our customers, a smile on our customer's face and your love for our product motivates us a lot. We assure to deliver the same level of service and quality with our each customer.
Regards
Canvaschamp
Thank god yall actually sell decent canvases for cheap, Website is user friendly with great quality!
Dear Russell,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
My order is supposed to arrive at Dec 27th but I'm still not received the shipment nor any further notices.
Hi Jake,
First, we sincerely apologize for the delay in delivery. Please be aware that once the package is handed over to the FedEx team, we do not have control over the movement of the shipment. Please connect with us for more information, and we assure you that you'll get a proper answer to your queries. Kindly connect with me directly at mike@canvaschamp.com and will do the needful.
Kind regards,
Canvas Champ
The large canvas wasn't properly protected for shipment. Smashed corner and hole in backer board. Otherwise very please
Awesome job on the picture of my grandkids! I'm a repeat customer, and will continue to do business with you!
Hi Mitchell,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
The Team was very helpful, My niece loved the Canvas,Every canvas I have purchased from them turned out "Excellent" Thank You!
Hello Darlene
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Regards
Canvaschamp.
Extremely easy website to upload and order. My end product was PERFECT and exceeded my expectations. Will definitely order from ya'll again.
Hi Stella,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I love all the products that I have ordered from Canvas Champ, They are great quality and they really arrive fast!
After reading my review I was contacted by Canvas Champ rep to let me know payment is being refunded.
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that next time you shop with us, you will be 100 percent satisfied with the product and turn your 3-star review into a 5-star.
Thank you again.
Regards,
Canvas Champ.
They tried 3 times to reproduce a photo and each time it turned out so dark it last all content and color. Even sent them a picture of what I saw (and wanted) off my desktop screen compared to the first one they sent. I want a refund from the first one they sent, they assured me the next one would be better. Same each time. They now refuse to refund even after I offered prof of destruction.
Got my Art Printed on Tote Bags and Bookmarks. Good quality Printing and Delivered on time. Tks for the Service and the Reward Points
Dear Sumi,
Thank you very much for your positive review, it matters a lot to us. We will continue giving such products and services consistently and with an assurance of 100% customer satisfaction.
Warm regards,
Canvas Champ
Lousy experience, delivered 3 weeks after the guaranteed delivery date. The only reason this is 2 stars and not 1 is that I haven't had a chance to open the puzzle and put it together so I don't know the quality of the product, only the quality of the customer service which was crap. I ordered a custom puzzle of one of my father's photographs for Christmas. The order was guaranteed by December 25th. A few days before I reached out to the company because I saw that it had not shipped. They were unable to tell me if it would arrive in time or tell me the status of my order. On December 25th I received an email that my order has been shipped, however when I clicked the link I learned that they had only printed the address label. The package did not arrive at the delivery service for 2-3 more days. This is an important detail because I understand that delivery services were overwhelmed due to the pandemic and things were running late. That would be understandable and not Canvas Champ's fault. Canvas Champ failed to have the product ready to be shipped until days past the guaranteed delivery date. This is not a problem with slow delivery on a national scale, this is a problem with this company taking on more work than they can realistically complete and failing to notify customers even when they were asking about it. I should have gone to Walgreens and gotten it there. I will never order from Canvas Champ again and can not recommend that you do either.
Edit: I strongly suspect that this review will get a canned response from the company which can be seen on every single negative review and I copied below! Laugh with me about the horrible customer service when this posts below my review...
This makes them look like they respond to negative feedback and want to do better. In reality they only cut and past the same excuse for not fulfilling their promises.
The "heavy order flow for Christmas and backlog of pending orders" were completely predictable in the holiday season. They failed to plan accordingly. They could have hired more people in help fulfill the orders (we have plenty of people looking for work,) they could have adjusted guaranteed delivery dates to be accurate and realistic or they could have chosen to only take as many orders as they could realistically fulfill. If they had said it was sold out I would have gone on to another site and gotten my gift in time for Christmas and never left such a crappy review!
I don't believe Paul K from their supposed "customer service" department. Their customer service is non existent.
"We are extremely sorry for the inconvenience caused. Due to heavy order flow for Christmas and backlog of pending orders, we apologize for the delay.
Please note, we do not compromise with quality even in heavy rush of orders, and in normal situation, delay doesn't occur. This is only a matter of time.
You will get your order delivered as soon as possible.
Warm regards,
Paul K"
Hey Heather,
Please accept my sincere apologies for the inconvenience caused to you.
Please know that timely delivery, 100% quality, and exceptional customer service are some of the fundamentals on which Canvas Champ is built on.
Allow me a chance to explain why this has happened, before every holiday season, we forecast how much business we are going to get. This time, as usual, we did the forecast but we started to receive overwhelming orders. We have three production units scattered in the States, India, and the UK. Due to the pandemic, UK was completely locked down and we had to process the orders from our production facility in India. We were getting raw material out of the country for the production house in States, hence we had to divert all orders to our Indian production house. In a very short span of time, we had to complete all the orders, so we started hiring as many as we could to cater to the need. I wouldn't disagree with you that we did a lousy job there.
Please know that as a company we do have a downside and given the last holiday season along with the pandemic, we were trying our best to take care of everything but as they say, things don't always go as planned. It happens with every company now and then, just as much as it happens with any individual, you might have planned something but it doesn't go the same way sometimes.
No company on this planet would be perfect, however, we always try and resolve the problem. Let me assure you that I would take care of it for you. If need be, I would refund the entire order and provide you store credit in your Canvas Champ account to make it up to you.
Please give us one more chance to set this right for you. We would make sure that I would share this review with our management team to make sure that we improve our customer service along with the quality of service as per your expectations.
Once again, please accept our sincere apologies for the inconvenience caused to you because of the delay.
If you need, you can always reach out to me on my email: matt@canvaschamp.com to resolve the issue.
Warm Regards,
Matthew P
Canvas Champ
Timely and the they turned out great! It was for a celebration of life and everyone loved them.
Hello Vicki D,
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Regards
Canvaschamp.
Overview
CanvasChamp has a rating of 3.3 stars from 1,044 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanvasChamp most frequently mention great quality, fast delivery and timely manner. CanvasChamp ranks 5th among Art Prints sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Paige,
Thank for sharing your feeback with us, please share your registered email with us along with your order number and we will try to assist you.
Regards
Canvaschamp