CanvasChamp

I would give this company NEGATIVE 5 stars if I could. Worst customer service whatsoever. I was shopping around to print a canvas for my customer and canvas champ quotes a delivery by 4/23 when I was shopping around (order was placed on 4/13) Knowing my customer will need the canvas by 4/24, I went with canvas champ. On 4/19, I noticed the canvas was still in production, therefore I opened a chat session with their CS to assure they're planning to ship the item that day. The agent reassured me the item will be shipped out. 4/20 still in production, I emailed the CS and this time another agent reassured me it will be shipped out that day and also told me they're understaffed. (Umm not my problem obviously!) on 4/21, I knew it wasn't going to make it here on time, I made a phone call and talked to their CS staff directly. Quote on quote, he said "this item will be shipped with expedite shipping at the cost of canvas champ. Please be patient, it will arrive on time otherwise we will issue a full refund" I was not convinced and knowing this will also be my business reputation that they're jeopardizing, I searched for a local same day pick up option for doubled the price knowing I will be losing money on this order that I designed for my customer.
Fast forward to 4/23, I received a shipping confirmation that morning and the package did not even arrive FedEx until 4/24! Of course at that point; I'm emailing canvas champ for a refund as promised by their CS agent. After 3 emails, I received one response with a 20% refund! I certainly will not accept that as an answer! The item finally arrived on 4/27 with signature required, I rejected the package and asked FedEx to return to sender. I have been emailing the company ever since and now they're ignoring me. They've already caused me so much trouble to find a local same days printing service, double the price to place an expedited order and now they do not want to refund my order as promised by their representative! I've advised them a week prior that if the product has not been produced, I will gladly cancel and order elsewhere to save both of us the trouble. But they decided to reassure me the item will arrive on time and caused me trouble! Do NOT order from them! This is a poorly ran business, I can't speak of the quality because I never received nor opened the package and returned it. All I've gotten was one lie after another!

I've never left any negative comments for anything! But this is how frustrated I am with them!

Ok so after reading all these reviews and after being a customer of canvas champ over a period of different orders I might be able to bring some light on why the reviews are so mixed.
I have had some really good products from Canvas Champ and some really poor ones too. It occurred to me that the turn around time would be quicker if my order was shipped from India and longer if from the uk which is odd at the best of times as I live in the uk. Also the construction / finish and quality would also differ.
From the UK it would be made of a light wood frame, small hanging hooks, canvas has a Matt finish and is dry (rough) to touch.
From India it would be a heavier wood frame with hardboard backing behind the canvas, hanging hooks that engage onto a screw and a much more glossy finish (Smooth to the touch).
My last and final order came from India and had creases in all three of my canvases almost as if the endor beginning of a roll was used. Naturally I complained and while doing so started to ask questions.
I am told there have a UK and India warehouse which makes sense. So I asked for my order to be done in the UK as the previous orders were much better. Unfortunately this was not possible, I did not find out why, as the language barrier was bad enough in customer service that after about my fourth time of asking and still not getting an answer I gave up. I assume the uk company was shut down / sold or even an external contractor.
Anyway after trying to get my order completed in the UK and failing, I was told that I could have my order completed in India without the creases in the canvas and although the construction could not be as the previous orders I could have the canvas is a Matt finish, to which I agreed reluctantly. The canvases arrived a week later no creases but exactly the same as last time.
I also looked on LinkedIn etc at Canvas Champ and I cam to believe that it may only be a small Indian company as they seem to have very few staff and are all from the country and town.
So in conclusion I believe it was very hit and miss when ordering from Canvas Champ depending on where you order was completed. Now however I believe the quality is now going to be consistent although poor. I for one will not be risking it any longer.
No matter where the branches of a business is located the end product should be the same, especially if they are supply the same customers.
If only they could of kept the quality up as the prices and deals are very tempting.