Edited to add that Canvaschamp tried to bribe me to send a bigger canvas for free if I removed my 1 star reviews. This is considered bribery and illegal. Consumer reviews are protected by the CFRA, the fact that they can't uphold their false quality guarantee and lied multiple times during the proof process speaks volumes about them as a company, but then to offer to fix the problem only if I don't tell people what they did is unethical. Imagine all the great reviews they have- imagine if they are bribing all the negative reviews? How fair is that for consumers shopping with them? Absolutely disgusted.
ORIGINAL REVIEW Wish I could share a great review, because my first two orders with them were great. I placed them to review the quality. Then I went through the intricate process of setting my website product to dropship my artwork printed on canvas. My first custom order of the art I created came quickly. I submitted a 300PPI high resolution image, the proof looked great, I dropshipped it and my customer reached out with extreme disappointment and showed me the added text and graphics to my painting were completely blurred. They were pixelated and illegible. The rest of the image was fine. This was a gift for a friend, so I assured her I'd resolve it with the printer. I sent the info and image to them to ask how it was possible only parts of my image were affected. They simply offered a reprint. I said I would like to know the cause so the same file isn't sent to my customer. For 10 days I've begged for an answer. 10 days my customer has been sending emails asking "WHATS THE UPDATE?" How embarrassing. My reputation has been tarnished with her. They've simply offered to reprint and they sent me the same proof I reviewed when I submitted my first image. I informed them I would like to review the image of the actual print before its shipped to my customer so we don't have the same issue because they refused to tell me WHY or HOW the image printed this way. For 10 days I've begged them to please just let me review it. Finally they said they would yesterday, but then refused to tell me when. I asked "Can you tell me when?" I asked again to please just give me an ETA so I can reply to my customer. They replied and said "We are still waiting on the proof approval." What? Like they've never read my messages. So I clicked the original proof link and it was expired. Something they should have checked on. So I asked for a new link, they sent it this morning and ignored my request for an ETA on when the print would occur. So I've lost the complete profit from the design, and I've lost the first-time customer who purchased for a gift as she promptly decided to cancel her second order with me. I am sincerely devastated for my customer, my time, my financial loss and the horrible customer service.
Don't trust the reviews, they tried to bribe me to remove mine
Canvas