27 reviews for CanvasChamp are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
Ohio
11 reviews
22 helpful votes

COMPANY TRIED TO BRIBE ME TO REMOVE THIS REVIEW --Poor Quality, Awful Customer Service
March 2, 2024

Edited to add that Canvaschamp tried to bribe me to send a bigger canvas for free if I removed my 1 star reviews. This is considered bribery and illegal. Consumer reviews are protected by the CFRA, the fact that they can't uphold their false quality guarantee and lied multiple times during the proof process speaks volumes about them as a company, but then to offer to fix the problem only if I don't tell people what they did is unethical. Imagine all the great reviews they have- imagine if they are bribing all the negative reviews? How fair is that for consumers shopping with them? Absolutely disgusted.

ORIGINAL REVIEW Wish I could share a great review, because my first two orders with them were great. I placed them to review the quality. Then I went through the intricate process of setting my website product to dropship my artwork printed on canvas. My first custom order of the art I created came quickly. I submitted a 300PPI high resolution image, the proof looked great, I dropshipped it and my customer reached out with extreme disappointment and showed me the added text and graphics to my painting were completely blurred. They were pixelated and illegible. The rest of the image was fine. This was a gift for a friend, so I assured her I'd resolve it with the printer. I sent the info and image to them to ask how it was possible only parts of my image were affected. They simply offered a reprint. I said I would like to know the cause so the same file isn't sent to my customer. For 10 days I've begged for an answer. 10 days my customer has been sending emails asking "WHATS THE UPDATE?" How embarrassing. My reputation has been tarnished with her. They've simply offered to reprint and they sent me the same proof I reviewed when I submitted my first image. I informed them I would like to review the image of the actual print before its shipped to my customer so we don't have the same issue because they refused to tell me WHY or HOW the image printed this way. For 10 days I've begged them to please just let me review it. Finally they said they would yesterday, but then refused to tell me when. I asked "Can you tell me when?" I asked again to please just give me an ETA so I can reply to my customer. They replied and said "We are still waiting on the proof approval." What? Like they've never read my messages. So I clicked the original proof link and it was expired. Something they should have checked on. So I asked for a new link, they sent it this morning and ignored my request for an ETA on when the print would occur. So I've lost the complete profit from the design, and I've lost the first-time customer who purchased for a gift as she promptly decided to cancel her second order with me. I am sincerely devastated for my customer, my time, my financial loss and the horrible customer service.

Tip for consumers:

Don't trust the reviews, they tried to bribe me to remove mine

Products used:

Canvas

Date of experience: March 2, 2024
Alabama
1 review
0 helpful votes

Canvas Order
June 4, 2023

Fabulous! Great pricing, great quality. Atribed in a timely manner.

Date of experience: June 4, 2023
Kansas
1 review
0 helpful votes

Happy
May 23, 2023

Colors were great, very happy. Like that i can review a proof begot the order is priduced.

Date of experience: May 23, 2023
Louisiana
1 review
0 helpful votes

Great product
May 22, 2023

Amazing product, quality canvas of my daughter for her 16th birthday

Date of experience: May 22, 2023
Pennsylvania
2 reviews
0 helpful votes

Two, one is a picture of us, the other is a rose
May 8, 2023

We love the picture of us. But the rose is blurry and we will not be hanginging that on our wall.

Date of experience: May 8, 2023
California
1 review
0 helpful votes

Perfect color and material
May 8, 2023

Great as always, quality, colors, pacaging, shipments and pricing,...

Date of experience: May 8, 2023
Minnesota
1 review
0 helpful votes

Family Wall
May 4, 2023

Several photos were blurry in a larger size. Couldn't see that before ordering.

Date of experience: May 4, 2023
New York
1 review
0 helpful votes

Great quick service and price
April 13, 2023

A little flimsier than expected but great service and price

Date of experience: April 13, 2023
Florida
1 review
0 helpful votes

Excellent
April 10, 2023

Very good! No issues liked pictures alot. Will b ordering more

Date of experience: April 10, 2023
Michigan
1 review
0 helpful votes

Group of Canvas prints
April 10, 2023

Very satisfied. Was easy to size and upload images. Came well packaged.

Date of experience: April 10, 2023
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27 reviews for CanvasChamp are not recommended