The order was filled on time, and the work was slightly below what I have come to expect (less vibrant color) and the service was good. I am sort of amazed though, that having order 7 different orders, I am still not given any incentives to return. I may try someone else next time.
I have ordered canvas prints from CC and was very pleased with quality and delivery time, in fact had the order in a week! So thought I would try a 16x24 Acrylic print. Again the turnaround time was fast but the print was damaged. Contacted customer support they said to send them images of the damage area and they made a new print, infact made me two by mistake and said to keep the extra at no charge.
I would like to thank John for his help in getting this matter corrected in a timely manner.
Dear Kim,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards,
Mike
I was very disappointed! I paid an extra $25 to get the gift in time for Christmas. Instead I got it 3 weeks later. Then when I did receive it, it was a lot smaller than I expected. Other than the time it took and size difference, my daughter loved the gift. But the clock is so small, it can only be used for Decoration. Since I didn't get my gift on time, I should be reimbursed the extra amount I paid. But they refuse.
Hey Kim,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
I really wanted to love CanvasChamp.com. Positives:
- Prompt response to questions and queries
- Timely delivery. The expected delivery was March 17th and it was delivered on March 17th at 12:30 p.m.
Negatives:
I ordered a 30"x25" metal print and paid 100+ USD for it. The print was very dark and the colors were very different than the colors in the JPEG that I used. The trees are all dark brown (they are green in my photo). I am very disappointed by the print quality. In fact, the print is so bad that I am not going to hang it in my living room.
I really wanted to like and recommend CanvasChamp, but unfortunately, I am not going to recommend them for metal prints.
Hey Atul,
I apologize for the inconvenience caused to you.
Please know that we are bound to provide you 100% quality along with exceptional customer service.
I can understand your disappointment in the brand as of now. But, please know that we would rectify the issue on the highest priority.
Please share your order details at matt@canvaschamp.com in order to resolve this.
I will ensure that the quality is not compromised on the order.
Once again, please accept my sincere apologies on behalf of the entire Canvas Champ team who failed to deliver what was promised. I have escalated the issue to the management team in order to improve our quality of service as per your expectations.
Warm Regards,
Matthew P
Canvas Champ
Have received emails from you for years and decided to give you a try. Ordered a coffee mug and what we thought was an internal framed print. What we received is a "mug" the size of an espresso cup, and a print that I will not put on my walls. Sorry, you failed to meet expectations.
Hey Mark,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
I've never done anything like this before and your hand-held instructions made this purchase so easy to do. The prices were very affordable and the workmanship was exceptional. I've already spread the word that CanvasChamp is the best!
I received my order in a timely fashion but the color was dull and there was printing all around the edges. Took over a month and several messages/resending of photos to get a reprint nearly 2 months later. The color is better, but the reprints are CROOKED. Never heard back from customer service when I sent in photo a month ago. Beyond disappointed.
Hey Stacey,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Very poor service and customer care services. The customer care no. Is non responsive, there is no support from the customer care, not able to fulfill its due day promises. It's been 10 days and it still showing in production, very poor customer service, not value for money
Hey Abhijeet,
I apologize for the inconvenience caused to you.
Please know that we were working with 50% of staff due to the COVID-19 which caused a lot of unscheduled delays.
Please know that we are bound to provide 100% quality along with exceptional customer service.
Please confirm if you have received the package or not by emailing me your details: matt@canvaschamp.com and I will take care of it for you on the highest priority.
Please accept my sincere apologies for the delayed response to your review and for all the inconvenience caused to you.
Warm Regards,
Matthew P
Canvas Champ
I had a bit of confusion with the order page, but your telephone assistant dealt with my questions helpfully. Just checking to see how prints come out. This is my first time order, and my prints look good I will order this week more but I hope to get one discount because I want to make big order!
Dear Debi,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
Picture was delivered dirty. They don't put arcrylic on both sides. Contacted Customer Service and they gave me the run around. At first offered a 20% discount, then 30%, then full refund. And now they wont offer any refund.
Hi Varun,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details at stanley@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
I had the pleasure of doing business with Canvas Champ and my experience was mostly positive. I was most impressed with the quality of their product and the value they provide for the price. When I did encounter problems, the customer service team at Canvas Champ was incredibly helpful and went above and beyond to resolve them. I was also impressed by their willingness to take responsibility for any mistakes that may have been made and their quick response times. Overall, I am pleased with the service I received and would recommend Canvas Champ to anyone.
Hi Kenji,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I ordered 9 canvases for an anniversary gift and was a little concerned that some of the photos that weren't quite as clear would show up as a little more blurry on the canvases due to the size increase. This however was not the case at all! They were all perfect and CanvasChamp even put a hard surface behind the canvases for support! I would and will, recommend their products to any and everyone I know! And this is coming from a person who is very picky when it comes to good quality.
Dear Ten,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I ordered a large canvas print (30x47) and the first one I got back was dark and the colors were flat and muted. That's not the worst part. It also had a large bump in the canvas, light streaks and wrinkles. They did offer to do a free reprint or give me a 20% refund, which was basically worthless to me. I opted for the free reprint. I just got it back and the colors were the same and there were large wrinkles on the left side of the print. I just sent them an email to see what my options are but noted I was not interested in another print. If just seems they're not to good with large canvas prints.
Hello Jeffrey,
We are extremely sorry for this, we believe in 100% customer satisfaction. Kindly share your order number and images to daniel@canvaschamp.com and we will get this resolved for you.
Regards
Canvaschamp
Ordered an item for delivery August 3, my wife's birthday. Was led to believe it was coming from California. It was shipped from India. I paid extra for express shipping. When I checked to say the delivery date is "pending", no idea when I'll get it. Called customer service. Got a bunch of double talk and no better idea of when I'll get it. Asked for refund of the extra shipping I paid for express shipping. Told me to call back when u get the package. Why.? When I asked, he changed the subject. DO NOT BUY FROM THIS COMPANY!
Hey Alan Z,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the operations team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Ordered 2 as sample. Umbrellas were cheap quality but pictures were good. Shipped on time and came soon. Needed for a wedding so I ignored quality and ordered 8 more. Ad said they built and shipped in 2 days so I chose standard shipping. When updated I found it took 9 days before shipping and I got a revised delivery date of the day after the wedding that half blamed FEDEX. NOT SO. Got the umbrellas just before the wedding but lost trust in the company.
Hello Cole,
We are extremely sorry for the inconvinence caused, we request you to share your order number so we can have a look into it and help you with a resolution.
Canvaschamp
I let them know their promo code wasn't working. The person on the other end sent a. Png of a screen that is an old version of their site, I asked again for a solution and he said "thanks for contacting us. Have a good time!" and disconnected. Lol, I bought from their competition. Don't waste your time on CanvasChamp
Hey Anthony,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the concerned team member.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Very happy with the whole experience with Canvas Champ. Easy process including picture adjustments, etc. on the front end. 36"x24" prints came out great. Quality/clarity was great too. Prompt delivery.
Hi Scott,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I ordered a canvas print and a custom rubiks cube. While I got the canvas print way before the estimated deviled date, I never got my rubiks cube. Customer service stopped responding. I had to go out and find a new present because they cheated me out of the one I ordered.
They also asked for proof I never got my ru it's cube. Not sure how I am supposed to show them something I never received. Will never order from them again.
Hey Andrea,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details to us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
My canvas was shipped quickly. I like it, but I made it too big from the original and it looks more like a painting than a photo. Standing far away improves the look. This is my error, although I did not get a warning that the zoom would make it look so distorted.
Hello Amy,
Thank you for sharing your feedback with us, on our design tool page we do have all required tools for basic editing, however you can always request a proof image and we send you a digital proof of how your print would actually look. We print after you approve.
Regards
Canvaschamp
I've ordered from this company previously and usually in all instances you get, with the order confirmation, the ability to see proofs. This has apparently changed as the option not only wasn't made available but when the order confirmation arrived it stated that I'd elected not to receive proofs. I never opted not to receive proofs ever. Customers have the right to see proofs as its a very important quality issue.
I will not be ordering from this company again for this reason
Overview
CanvasChamp has a rating of 3 stars from 1,045 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasChamp most frequently mention customer service, delivery date and poor quality. CanvasChamp ranks 7th among Art Prints sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joseph,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be assured that the next time you shop with us, you will be 100 percent satisfied with the product.
Thank you again.
Warm regards,
Canvas Champ