CanadaPetCareReviews 702

This company is based out of the UK with the name CANADAPETCARE. I made an order in Canada for medication for a sick cat. The order wasn't even shipped for 5 days I'm still waiting on the delivery honestly your better off ordering through amazon. When I called to ask about the order I was told "don't worry" and "we understand"

Not a Canadian company. All products in $US. No free shipping to Canada. False advertising. Only after you get to the cart is this obvious.

I'm a volunteer and CanadaPetCare always help me with meds for pets. They help me save lives and I really appreciate it. The quality of all goods in on a really high level. Customer Service also great, thank you so much for the support

I ordered Heartgard Plus, but I received Heartgard30 Plus, an Australian product. They substituted without authorization from me. Customer Service says it is the same product, but because the company is located in the UK they cannot sell the American version on their website, even though that was the product shown at the time of my order. This is deceptive, misleading and dishonest. Customer Service advised me to use the product. After I said that I would not use it, the representative said I could donate the product to a rescue shelter. He said that I will receive a refund in 3-5 days, which will be 6-23-2022. I'll wait to see if I actually receive the refund. Canada Pet Care should show this alternative product on their website, and let the buyer make the choice to buy it or not. It should also make clear that the company and its Maple Leaf logo are not affiliated with nor located in Canada. The company is located in the United Kingdom, and according to the customer service representative, it sources products from around the world. Also, I paid for a tracking number, but I only received it after I called to inquire. The number was emailed to me after I received the package in the mail. At that point, the tracking number was useless to me.

This company has been spamming me for 3 years since I bought something from them. Have asked them to stop ten times but they will not stop! They even said they would but they lie. I get spammed twice a week. Never buy from these people or they won't leave you alone

Bought heartworm meds. Thought it was based in Canada but its based in UK. Did receive item and looks good no bad reactions. Happy but it did take 12 days to receive.

Although they followed up with me on my order and sent/received it fast, I had ordered Revolution Plus and I received StrongHold Plus. A week after applying it, my cats still have fleas and most of all ear mites. There was a note in the package saying that because of a shortage of Revolution, they sent this one instead which was made by the same lab. I wish they has asked me before charging me if I wanted to pursue my order or not. I won't order again.
I had tested Revolution before and that's why I wanted it.

Tried to order flea and tick meds for my dog. When I hit confirm order it was processing but then failed. They still took the money from my account but claim that I don't have an order from them. I'm going to have to dispute the charge with my bank. Don't recommend this company.

This is not a Canadian company. My order shipped from overseas in the UK somewhere and took over 3 weeks to arrive.
They are misleading with their name and make no effort to educate customers on where items ship from or where they are based.
Beware and research before you purchase.

Edit: I did contact customer service following the transaction. I was refunded slightly more than the overcharge. I was very happy with this transaction and will order from them again!

~~~Was charged about twenty dollars more than the checkout screen amount.?.?.!