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CanadaPetCareReviews 728

4.7

About the Business

CanadaPetCare is one of the leading pet care supplies retailers for cheap dog & cat preventatives. Visit online to order best flea control & treatment for dogs, joint guard and other diseases related pet supplies.


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CanadaPetCare Reviews Summary

The company enjoys a mixed reputation, with customers frequently praising the quality and affordability of its pet products, as well as the ease of online ordering and attractive discounts. Many appreciate the genuine nature of the items received, which fosters customer loyalty. However, significant concerns arise regarding shipping delays and inadequate customer support, particularly in resolving order issues and returns. These negative experiences often overshadow positive sentiments, indicating a need for improved communication and operational efficiency to enhance overall customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
79
value
68
shipping
75
quality
63
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53,474 reviews
0 reviews
0 helpful votes
Follow Joyce R.
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Ten days of delay in receiving my order was unnerving but it was worth the wait as all the products were as described at 1/3rd the price I would have paid my vet. Great saving

Date of experience: January 6, 2015
Indiana
0 reviews
0 helpful votes
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Canadapetcare.com is one stop shop for all my pet treatments. Be it wormers, heartwormers, flea and tick treatments, I get them all here and that too at highly discounted prices. The products and the prices are just superb. I am happy with their pricing!

Date of experience: December 29, 2014
Hawaii
0 reviews
0 helpful votes
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CanadaPetCare is an easy to use website with a very supportive customer care team. The company offers top brands at least prices. I have bought pet stuff a couple of times and would like to buy more from here.

Date of experience: December 9, 2014
Connecticut
0 reviews
1 helpful vote
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I was unable to get the refund of one of my orders. I called up the customer care team of CanadaPetCare. They politely explained me that it was actually an issue with the bank. I called up the bank and sorted out the problem. I appreciate their support and thank them for prompt response.

Date of experience: November 26, 2014
Georgia
0 reviews
4 helpful votes
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We got the comfortis flea control and dermatitis pill for our boston terrier. Frontline dose not work for our dog. Our vet got us on Comfortis, they want $120 for a 6 month box (6 pills) Canada pet care got it to us for $58 shipped! They are exactly the same. Thank you very much canadapetcare.com.

If the FDA would get out of the way all of our meds would be half the price if not more.
Wake up America! Obama care has not worked! Wake up!

Date of experience: October 14, 2014
Massachusetts
0 reviews
4 helpful votes
Follow Charlotte D.
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As fleas are becoming immune to Frontline Plus, I switched to bravecto, the latest flea preventive. I ordered it from Canadapetcare and got it at almost half the normal price. I really appreciate the pricing and discount offers I get here. I recommend it to all pet parents.

Date of experience: October 10, 2014
Florida
2 reviews
13 helpful votes
Follow Joyce H.
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This review is for CanadaPetCare.com - I just received my package of Revolution for Cats in the mail. I am very disappointed that it was shipped from Singapore and NOT Canada as you would assume. I am very leery now if the product is genuine. Will order from an American company in the future.

Date of experience: October 8, 2014
Georgia
0 reviews
1 helpful vote
Follow Lucy L.
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My Vet suggested heartgard plus preventive. I found it on canadapetcare just for $17.99. Wow! I ordered instantly and got it within 10 days. I like this site as it offers best prices. I am happy with the savings I make. And my pet is healthy too. Thank you guys!

Date of experience: October 7, 2014
Indiana
0 reviews
2 helpful votes
Follow Jessie H.
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I had to return an order as fleas in our areas have become immune to Frontline Plus. The CanadaPetCare team suggested comfortis and refunded the amount of the previous order. I am happy with their customer service. Comfortis worked fine on my dog.

Date of experience: September 30, 2014
Illinois
0 reviews
2 helpful votes
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I liked CanadaPetCare.com as it offers me comfortis at half the price. I certainly recommend it to all my friends to try this site for their flea and tick meds.

Date of experience: September 24, 2014
Arkansas
0 reviews
10 helpful votes
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I am surprised that so many people are happy with CanadaPetCare. I ordered several products on Aug 18,2014. On Sept 22nd I was still waiting for them. I e-mailed twice about them. Was told they were coming. I finally asked to be credited with the cost. I will have to wait till get my next credit bill to see if they complied to my request. Somehow I don't think this is over. KG Ohio

Date of experience: September 23, 2014
Florida
0 reviews
2 helpful votes
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In our area fleas have become immune to frontline treatment and our vet advised using nexgard chews. I found canadapetcare.com to be the cheapest with free shipping, though it took 2 weeks but the price was attractive. I recommend them.

Date of experience: September 19, 2014
Texas
0 reviews
3 helpful votes
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When my order did not arrive in 2 weeks I called to check the status of my order. I was provided the tracking number and on tracking I realized that the product did arrive and was lying at the local post office. The reps coordinated and made sure that order was delivered in two days. The reps at canadapetcare.com was helpful and the prices are great!

Date of experience: September 16, 2014
North Carolina
0 reviews
2 helpful votes
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My friend put to me to canadapetcare.com a year ago, I have used them twice and the items came in 2 weeks but were in manufacturer's original packing@ half the price I paid to my vet. Give them a try!

Date of experience: September 12, 2014
Hawaii
0 reviews
7 helpful votes
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Very easy to shopping from Canadapetcare.com, here Easy to order, cheapest price and superb customer services team use them all the time.

Date of experience: September 9, 2014
California
0 reviews
13 helpful votes
Follow NATHALIE L.
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My letter to the manager explains it all ~

Management,

I must voice my tremendous satisfaction in dealing with your company. I initially ordered Revolution flea product July 24th. After a few weeks of not having received the item, I both emailed and phoned your company to inquire of it's whereabouts. I was told the item had been returned as there was an incomplete address. Why would I not be notified of this? Had I not have called, I would not have learned of this problem. Furthermore, the billing address was the same as the shipping address. I am not sure why one wouldn't reference the addresses for a match. After being told the address was updated, I received email notification on 8/12 that the item shipped. Once again, I wait for several weeks before phoning and being told that the item can be tracked through US Postal Service. I see that the item is in the city of my residence on 9/2 however after a few days, there is no status change. On 9/5, I phone yet again and was told to keep checking with the postal service. Yesterday I send another email saying I still haven't received the item. Today, I receive a reply that a refund is being processed. There is no explanation nor apology.

How can a business survive with this kind of ethic? Dealing with your company has been nothing more than an extreme exercise in frustration. I understand that businesses these days must contain their costs and in doing so will outsource operations such as call centers to other countries however the appropriate training and notification protocols should be in place to mitigate the risk of making customers like myself, extremely unhappy, vowing to never patron you again and worse, posting reviews about it.

Date of experience: September 8, 2014
Massachusetts
0 reviews
5 helpful votes
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I love my dogs
September 5, 2014

I love my dogs - Chi and Yaun very much, so I am very much careful with what I put on them. Your product works perfectly giving total flea protection to my dogs. I am satisfied that I never had problems with my delivery. Thank you guys at canadapetcare.

Date of experience: September 5, 2014
Kansas
0 reviews
2 helpful votes
Follow Elizabeth F.
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Ordered two packs of K9 Advantix II and 1 pack of Heartgard Plus for my 3 Labradors from Canadapetcare. Was impressed to find these products at the lowest price anywhere, and the free shipping service has saved me extra expenses. Keep it up. I will be back for more of flea and tick treatments and Heartworm preventives for my dogs

Date of experience: August 26, 2014
New Jersey
0 reviews
4 helpful votes
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Recently I came across canadapetcare while looking for pet supplies for my 3 beagles. The pet products were all branded and happy to get Advantix on time. I liked your delivery process. It is great. Will be back for next purchase. Thanks!

Date of experience: August 23, 2014
New York
0 reviews
13 helpful votes
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My flea med, Revolution was shipped from Singapore. It is a Chinese knockoff. Don't trust with your pets.

Date of experience: August 18, 2014