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Calendars

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Massachusetts
1 review
0 helpful votes
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Slow delivery & no customer service at all
January 23, 2023

Calendars.com is very slow on delivery and, if there's a problem with your order, you've got no hope of fixing it.

I ordered a batch of 2022 calendars in January 2022. It took over 3 weeks for them to arrive. But the order was correct and a few were even discounted.

So I ordered $127 worth of 2023 calendars from them in late December 2022. Again, it took quite a while for them to arrive, though less time than last year.

But this time, one desk calendar was defective and couldn't be used. I called their so-called customer service line and spent 40+ minutes on the phone and never spoke to anyone. (By the way, there was no call-back option.) So then I sent them Email describing the problem and providing pictures. Four days have now gone by with no response.

I can tolerate their slow delivery, but, with non-existent customer service, I'm not ever ordering again. After all, mistakes will occasionally be made and if you can't get them fixed, then it's a problem!

Date of experience: January 23, 2023
Customer S. Calendars Rep
over a year old

Hello James,
Thank you for your feedback. I am sorry for your experience. We normally experience a massive increase of customer contacts November through the end of January every year. The rest of the year is nothing like that, and if you call, chat or email us, you will receive a prompt response. I would be more than happy to look into this for you. Please email me your name and order number to gethelp@calendars.com, ATTN: Sarah B. Even if you no longer wish to do business with us in the future, I would still very much like to make this situation right for you. Thank you!
Sincerely,
Sarah B

Pennsylvania
1 review
1 helpful vote
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Poor service
December 11, 2023

Two weeks after ordering, said order completed, but got no product, could not be tracked, and waited on hold for customer service, finally gave up. Since it was a Christmas gift, reordered, put in a discount code i was given which was not accepted. Will not be using this company again.

Date of experience: December 11, 2023
Customer S. Calendars Rep
over a year old

Hello,
We sincerely apologize for your terrible experience. We absolutely must make this situation right with you. It sounds like we owe you a refund, and if that is the case, its imperative that we give you your money back. I am unable to find you or your order just based off of your first name and your last initial, which is all I have at the moment. Please let me know what your order numbers are, or if you no longer have the order numbers, please provide the email address the orders were placed under. You can also reach out to us directly via Live Chat or by phone at 1 800 366 3645, M-F, 8am-5pm, cst. I know the last time you called, likely in December, you were on hold for an extremely long time, so you may feel hesitant to reach out to us. The lengthy hold times are typical only during the months of November through January, due to the significant increase in customer contacts we receive. If you call us now, (or really any other time of the year) there should be little to no wait time for assistance over the phone or chat. Thank you for your feedback, and I hope you will allow us to correct this situation.
Sincerely,
Sarah B

West Virginia
1 review
1 helpful vote
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Horrible processing
January 10, 2024

Took 14 days to process 2 calendars that were "in stock". 14 days? Then sent notification that items shipped... 4 days later tracking indicates, "have not been picked up"... so, have they actually been shipped? Customer service is useless, but they received payment immediately. Never will order from this company ever again. Lessons Learned.

Date of experience: January 10, 2024
Customer S. Calendars Rep
over a year old

Hello David,
Thank you for your feedback. We are sincerely sorry for the additional processing time on your order and the late shipment. We also apologize for the lengthy hold time or delayed responses if you reached out to us any time between the months of November through January. If you still need assistance, please call us at 1 800 366 3645, Chat with us on our website or email us at gethelp@calendars.com, with your order number. There is little to no wait time for assistance right now, and most of the year. I would be more than happy to offer a discount on a future order if you are interested. I hope we hear from you soon! We appreciate your time.
Sincerely,
Sarah B

Illinois
1 review
0 helpful votes
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We used to be able to enlarge the photos of the calendars on the website so we could see each monthly picture clearly to help us decide which one we liked best but sadly that option is no longer available.

Date of experience: November 3, 2023
Customer S. Calendars Rep
over a year old

Hello! I'm sorry to hear about the difficulties you've experienced while trying to view our calendar images and add items to your wish list. We appreciate your feedback and will take this into consideration for future improvements to our website. Thank you for bringing this to our attention.

Florida
1 review
2 helpful votes
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I have used this company successfully for years I ordered a military jet calendar to b drop shipped to my sister. She opened it to wrap and it is a Pittsburg Steelers calendar! Quite a difference who is pulling these orders? I am still waiting listening to customer service " we appreciate your patience"! Last time they will get my order

Date of experience: December 19, 2023
Customer S. Calendars Rep
over a year old

Hello Betty,
We are so sorry we sent the wrong item to your sister. I also apologize for the lengthy wait time you experienced when you called us. We get the vast majority of our calls every year between the months of November through January. If you attempt to contact us during those months, the wait time will be extremely long. This is even with us hiring temporary extra staff for both our call center and our warehouse. Were you able to obtain assistance with your issue? If not, please call us at 1 800 366 3645, via Live Chat or via email, gethelp@calendars.com, with your order number, and we will assist you further. Thank you for your time and your feedback.
Sincerely,
Sarah B

New Hampshire
1 review
1 helpful vote
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I ordered my calendars almost a month ago and get them last week. When I opened the package, I found one item that I ordered and one that did not, but I was missing the calendar that I pretty much placed the order for. I reached out to the company 3 times now for help and have not gotten a response. If you are looking for a particular calendar, don't order here. Also, one of the calendars I got started 7 months ago so it's definitely old.

Date of experience: January 23, 2023
Customer S. Calendars Rep
over a year old

Hello Churro,
Thank you for your feedback. I am so sorry for the error with your order. I would be more than happy to look into this for you. Please email me your name and order number to gethelp@calendars.com, ATTN: Sarah B. Even if you no longer wish to do business with us in the future, I would still very much like to make this situation right for you. Thank you!
Sincerely,
Sarah B

New York
1 review
2 helpful votes
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Ordered a calendar as a present for the holidays on Nov. 27th, and pretty quickly got the email that the order had shipped. That's where the positives end. Order arrival time became delayed, the package never left Texas, and order never arrived. No updates, no explanation. When I check the website, it says that its "delayed" and still in Texas. No easy way to get a refund, and customer service is not available. Don't bother, go to a local stationary store and buy your goods there, at least you'll actually get them.

Date of experience: December 30, 2023
Customer S. Calendars Rep
over a year old

Hello Paige,
Thank you for your feedback. We are sincerely sorry about your order and wait time to obtain assistance. We get the vast majority of our customer contacts every year between the months of November through January. If you attempt to contact us during those months, the wait time will be extremely long. This is even with us hiring temporary additional staff for both our call center and our warehouse. Please let me know whether or not you were able to obtain assistance with your issue. If not, please call us at 1 800 366 3645, Chat via our website or via email, gethelp@calendars.com, with your order number, and we will assist you further. There is normally little to no wait time on the phone, chat, and email during the rest of the year. Thank you for your time, and hope to hear back from you soon.
Sincerely,
Sarah B

South Carolina
1 review
1 helpful vote
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I have used Calendars.com for ten plus years. This year order site changed. Have always ordered one item shipped directly. This year was not able to do. I used same password as always. This year password rejected. Had to reset each time I went into site. I ordered five calendars shipped directly to me. When I checked status of order I could not find date information of items ordered or when sent. In the necessity of time I processed the order again. Order numbers ******* & *******. I received both orders and returned one by UPS charged $16.17. I will not use Calendars.com again.

Date of experience: December 19, 2023
South Carolina
1 review
1 helpful vote
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Order Never Processed
January 10, 2024

Do not do business with this company. They have zero regard for customer service and have not processed my order within the past 10 days. I sent an email to cancel and will contact my banking institution if they charge my account.

Date of experience: January 10, 2024
Customer S. Calendars Rep
over a year old

Hello! I'm sorry to hear about the delay in receiving your order. We understand how frustrating that must have been. We strive to provide a timely and efficient shopping experience for our customers, so we appreciate you bringing this to our attention. We will definitely look into this matter further to ensure it doesn't happen again in the future.

Colorado
1 review
1 helpful vote
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Never Received Order
December 29, 2023

Horrible service. Ordered pocket planner. Shipped from Austin, Texas 23 December. Projected delivery 26 December. Never delivered. Tracking says delivery now 27 December. No delivery 27 December. Tracking now says delivery 28 December. Today is 29 December. Tracking shows package departed UPS facility in Austin,Texas 23 December. That's the only tracking. Package never made it to Colorado. Two emails to customer service. No response. Not even an acknowledgment of receipt of the emails. 25 minutes on hold with customer service. Eventually hung up. They have lost my business.

Date of experience: December 29, 2023
Customer S. Calendars Rep
over a year old

Hello Margaret,
We apologize for the negative experience you had with us. I can completely understand why you were frustrated with the ever changing delivery estimates from UPS tracking. We found out later on that they were providing our customers with some very unrealistic, very incorrect delivery dates. We have definitely reported this to UPS. I also apologize for both the hold time and delays in responding to your email. We get the vast majority of our customer contacts every year between the months of November through January. If you attempt to contact us during those months, the wait time will be extremely long. This is even with us hiring temporary additional staff for both our call center and our warehouse. Please let me know whether or not you were able to obtain assistance with your issue. If you were not, please call us at 1 800 366 3645, Chat via our website or via email, gethelp@calendars.com, with your order number, and we will assist you further. There is normally little to no wait time on the phone, chat, and email during the rest of the year.
Thank for your feedback and your time.
Sincerely,
Sarah B

Pennsylvania
2 reviews
0 helpful votes
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As a customer of several years, I can attest to the excellence of the products, pricing and customer service of Calendars.com. The wide range of offerings in design and format is unmatched anywhere, and the frequent discounts and free shipping with a $30 purchase makes gift-giving very easy and attractive. Highly recommended!

Date of experience: August 31, 2023
Customer S. Calendars Rep
over a year old

Hello!
We appreciate you taking the time to provide us with your feedback. We are so pleased to hear you are happy with our products and selection, and that it allows you to find something special for every one on your list. We are truly honored to be a part of your traditions every year. Thank you for your continued patronage!
All the best!
Sarah B

Texas
1 review
1 helpful vote
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Processing time is ridiculous. I ordered January 9,2024. The Christmas rush is over. I chatted today was was told they will not ship until the 16th. Outrageous. My last time ordering from them. Not good service. Do they have 2 -3 employees only?

Date of experience: January 12, 2024
Customer S. Calendars Rep
over a year old

Hello! I'm sorry to hear about the delay in receiving your order. If the order was not delivered, please reach out to our customer support team with your order details so we can investigate and provide you with an update on the status of your shipment. We appreciate your patience and understanding. -- Sarah B

Iowa
1 review
2 helpful votes
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Order was wrong
December 19, 2023

I placed two separate orders to two different address. All were sent to the same address. They accused me of getting order wrong and would not pay for return shipping label to return the calendars that were sent to wrong address. So i ordered through Amazon.

Date of experience: December 19, 2023
Customer S. Calendars Rep
over a year old

Hello Barbara,
We are very sorry to hear about your unhappy experience with us. I am not sure what happened, but I am sorry it was handled poorly. Were you offered any options or guidance?
Please reach out to us directly at 1 800 366 3645, via chat, or via email at gethelp@calendars.com, if you would like us to look into this further for you. We appreciate your feedback.
Sincerely,
Sarah B

Indiana
1 review
2 helpful votes
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So far, no calendar.
January 26, 2022

I ordered a 2022 calendar in late December, and received an email on 1/3/22 that it was "on its way". Today is Jan 26, still no calendar. Can not imagine what explanation there would be. Will l even get it in time to use the January page? Doesn't look like it. Ridiculous.

Date of experience: January 26, 2022
Customer S. Calendars Rep
over a year old

Hi Carol!
We are sorry to hear you have not received your order. To better assist you, could you please provide me with your order number and/or email address? You can email me directly with this information at gethelp@calendars.com, if preferable. I will be more than happy to provide you with either a replacement or refund for the inconvenience. I hope to hear from you soon!
Sincerely,
Stephanie R.

Iowa
1 review
1 helpful vote
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I placed an order almost two weeks ago and tracking says my order is still being processed 12 days later! Emailed them with no response and been on hold for 59 minutes as of now.

Date of experience: January 8, 2024
Customer S. Calendars Rep
over a year old

Hello Jessica,
Thank you for your feedback. We are sincerely sorry for the additional processing time on your order and the late shipment. We also apologize for the lengthy hold time and the delay in responding to your email, if you reached out to us any time between the months of November through January. If you still need assistance, please call us at 1 800 366 3645, Chat with us on our website or email us at gethelp@calendars.com, with your order number. There is little to no wait time for assistance right now, and most of the year. I would be more than happy to offer a discount on a future order if you are interested. I hope we hear from you soon! We appreciate your time.
Sincerely,
Sarah B

North Carolina
1 review
0 helpful votes
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I ordered a 2019 desk calendar. They sent an expired 2018/2019 academic calendar that stops in June. They insist that the website listed it clearly but absolutely did not. They made no attempt to take care of shipping costs for their error so I could return and get a refund. This business is a total RIP off. Stay away!

Date of experience: December 10, 2018
Illinois
2 reviews
5 helpful votes
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Look elsewhere...
December 16, 2022

I waited forever to get my order. Then, when it came, part of it was incorrect. The correct calendars were listed on the invoice, but they sent the wrong one. I have been trying now for two days to contact the company either via phone or the online chat. NO RESPONSE. I'm beyond frustrated. I know mistakes can happen but at least have customer service that will help straighten them out. Never again will I buy from here. Look elsewhere.

Date of experience: December 16, 2022
Customer S. Calendars Rep
over a year old

Hello Becky,

Can you please reply with your order number so we can take care of your replacement request?

Sincerely,
Christi Graybill
VP Operations

California
1 review
2 helpful votes
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Poor customer service
January 8, 2022

I ordered 3 calendars and received a notification that they were being shipped on 12/20/21. So far they have not arrived. I've tried to contact customer support unsuccessfully, twice by email and at least 4 times by phone, with no response. I have contacted USPS and UPS. Both say they have not yet received the package from calendars.com. These were gifts for birthdays on January 4th and 6th. Very disappointed.

Date of experience: January 8, 2022
Customer S. Calendars Rep
over a year old

Hi Julie!
We definitely appreciate and value your feedback! To better assist you, could you please provide me with your order number and/or email address? I will be more than happy to provide you with details regarding the status of your order. You can email me directly with this information at gethelp@calendars.com, if preferable. We hope to hear from you soon!
Sincerely,
Stephanie R.

New York
1 review
0 helpful votes
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Beautiful Calendars
January 16, 2023

Ordered 3 calendars and all three were delivered in sturdy packaging in one week with free shipping. Calendars are really beautiful and my wife and niece will be thrilled (I bought them as gifts). Tracking the delivery was easy online. Good experience overall and will be buying more from this company in the future.

Date of experience: January 14, 2023
Customer S. Calendars Rep
over a year old

Hello Jim,
Thank you so much for your kind review. You have made my day! Nothing makes us feel better than knowing that we've brought some happiness into someone's day. Most customers do not leave feedback when things go well, so when they do take the time to let us know we did well, it is appreciated immensely.
Sincerely,
Sarah B

Ohio
1 review
0 helpful votes
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Always great
January 1, 2023

I've ordered for a few years, and always found products above expectations. The details in their descriptions are accurate and more than others offer. Never any problems with site security nor billing. I was going skip ordering anything this year, but just couldn't do it. Some calendars have entertained coworkers, some are like fine artwork. I've ordered items others than calendars and the items were exactly as described and perfect.

Date of experience: January 1, 2023

Overview

Calendars has a rating of 2.1 stars from 150 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Calendars most frequently mention customer service, business days and credit card. Calendars ranks 15th among Calendar sites.

service
57
value
54
shipping
61
returns
25
quality
44