I wish I had checked these reviews before ordering. Currently I have been sitting on hold for over 30 minutes. Ordered my calendars 1/2.1/3 it said they were "on there way" and gave me a tracking number. The UPS tracking number continues to say they are waiting to receive the package. When I called UPS today they said they have only received a shipping label. But of course, calendars.com hit my account for their money. Luckily I use paypal and can go through them to get my money back. What a joke.
It has been a terrible experience using Calendars.com. First, when I received my order, one of my calendars was missing. I called and was on hold for almost an hour, then hung up. I then was able to get ahold of someone on the chat session who stated that they would send a replacement. I have still yet to receive it and UPS tracking says that the label has been created, but no other information. I have sent them an email, with no response. I am very disappointed in this company and will not be using them again.
Placed two separate orders for advent calendars for total of five calendars. Never sent, no reply to emails or phone calls. Five little kids disappointed. I am trying to get money back. Will file a complaint with consumer affairs.
Hello June,
Were you able to get your refund? I am sorry you had such a negative experience. Please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
Usually I have no problems with using this site but for some reason this year while checking out, I had 1 problem after another. Everytime I would input something it would say that it was wrong or there was an error. But then suddenly it would be fine & I could move on. It was annoying & stressful. Please fix this glitch.
Hi Teyah,
I apologize you felt annoyed and stressed with the checkout process. We will definitely submit your feedback to our Marketing Department! We appreciate your continued business and hope you will accept our apology!
Sincerely,
Stephanie R
The product is good but the expedited shipping is a scam. They took my money for express shipping and they are saying I get it 6 days later (4 are business days). My parents told me when I was growing up, "Don't take things that don't belong to you and don't give your word without following through" Clearly taking money for a service not provided falls neatly into this category.
Hello Terry,
I would very much like to review your order. Please provide us with your order number. If you do not provide us with your order number, I will be unable to assist you. If you are owed a refund for the shipping fee, I cannot process it without knowing who you are and what your order number is. I hope you contact us soon.
Sincerely,
Sarah B
Took two weeks to arrives. Inquiry as to what was happening when order was still "in process" after 10 days. I called and got a response "yes, I'm mot sure why it hasn't shipped either"and a promise to respond by email the next day or two with more information. It never came. The quality of the item when it arrived very late was disappointing.
I ordered a calendar. Three weeks later, I still have no received the item. Customer Service was a nightmare. I was on the phone, twice, for over 45 minutes each time, never reaching anyone. I emailed the company - no one responded. After several attempts with the online chat, I finally reach someone who told me I needed to be patient and wait for my order. I ended up having to fight the charges with the bank. Buy somewhere else!
Hello Chrissy,
I am so sorry if your order was not delivered, as well as the long wait time that all of our customers experience during November and December. If you need to speak with us during that time, we suggest utilizing the call back feature. You can save your place in line, and provide us with a call back number. Once its your turn, we will return your call. We are still catching up on customer emails, and its possible we have not gotten to your email yet. I would be happy to look into this for you, however I will need your order number. Please call us at 1 800 366 3645, or use Live Chat, for faster resolution. The current wait time for the phone and chat has also significantly reduced, and you will be able to speak or chat with an agent much more quickly than this time last month. We would appreciate an opportunity to fix this for you.
Sincerely,
Sarah B
Placed an order 11/23/21. Received email 11/24/21 that it had been shipped. As of today 12/8/21 tracking shows it has been sitting waiting on USPS acceptance since 12/3/21. I chatted with someone with calendars.com and was told it had been shipped. Well duh. My problem is, I think it is lost... why else would it have zero progression for that many days. This is a Christmas present and I am extremely disappointed in the shipping process as well as the response I received from customer service.
Hello Ginger,
It is not unusual for USPS to be slow to update tracking status during peak holiday shipping. Between Thanksgiving and Christmas, they estimate they will handle up to 950 million packages. Could you please provide your order number so we can investigate further?
Thank you,
Christi Graybill
VP Ecommerce Operations.
Every worker states different story about your order none of which r accurate. Mexican worker loud mean and never let you speak because they demand they shout their words down your throat. They can't find orders they can't track or cancel orders and when order finally comes it's not even what you ordered and totally oh so different. When you tell them this they blow you off again with more lies. Steer clear! Not worth. They have absolutely no idea what they are doing or who is doing what.
I ordered on 12/2/21. I had to use an email address that I ordinarily never give out because the calendars.com site would not allow me to use any of the other addresses I have used in the past. Within 2 days I started receiving junk mail, scam mail, etc on the address I had just given them (and given no one else). As of this date (12/31/21) I have received 43 of these scams / phishing junk mails. Calendars.com violated my trust, so, even though my order was shipped (after a delay) and was correct, I will never use them again. There are plenty of other places that I can get calendars, guys, that will not trash my email id.
Hello M. P.,
We definitely appreciate and value your feedback! To better assist you, could you please provide me with your order number and/or email address? Once we obtain this information, we can unsubscribe you from our email promotions listings. You can email me directly with this information at gethelp@calendars.com, if preferable. We hope to hear from you soon!
Sincerely,
Stephanie R.
Seriously, if I could give zero stars I would, I'm done dealing with this company. I placed an order for some Funko pops that were exclusive because there was a signing I was going to 3 and a half weeks later. Went on to place the order on Oct. 18 and within a few days I got a message that my items shipped and had tracking, great I thought, well a week later the status of my order didn't change so I sent an email. Another week passed so I called them, which I was on hold for like 45 minutes, they said they would sent out a replacement order. Well 2 weeks later and the status for the placement hasn't changed either and the signing came and went, and now I'm on the phone right now (over 1+ hour hold) trying to get to the bottom of this. This has been one the worst customer service experience I've gone through and encourage others to stay as far way from this "company".
UPDATE: after over an hour on hold, they hung up on me.
Hello Greg,
I sincerely apologize for the frustration you experienced and for the lengthy hold time. We do answer all calls, chats, and emails in the order they are received, however the hold time has increased significantly due to the growing volume of customer contacts. That being said, I completely understand the customer's expectation of receiving efficient, effective customer service, especially when the customer has had to wait a long time to speak with someone. I appreciate the picture of the email correspondence you provided, as it helped me find your order. We will refund you for the shipping fee on your original order, 1823569. Please allow 3-5 business days for the refund to credit your account. Your replacement order, 1958772, was shipped out on November 21st, and should deliver by December 3rd. We hope you can accept our apology and wish you the best.
Sincerely,
Sarah B
Ordered Calendars on 12/1/2020. Calendars were mailed with no street address, and therefore returned by the PO. They made no effort to rush the order for Christmas mailing, rather had to get a refund.
Hello Brenda,
I am sorry you had such a negative experience. Please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
Don't waste your time! The products are good, and the value is decent, but I expect you can find good quality calendars just about any place these days. The shipping and customer service are AWFUL!. They do not know what they are talking about, they are not familiar with shipping methods, I knew more about UPS, USPS and other shipping formalities than they did! They can't answer questions, they only say there is nothing they can do, which is too bad because there is always something a customer service rep can do and should be willing to do. Telephone calls and chatting took way too long just to resolve a simple shipping inquiry. I will not deal with Calendars.com ever again.
I had a similar experience to others here. Ordered a calendar on 12/4 with expedited shipping, got an email saying it shipped on 12/6, it's 12/14 and USPS still shows the label is being created. Clearly this is a recurring issue with this company. Do not recommend at all! I realize it's busier times with the holidays but all other sites I've ordered from have no issues. This is a calendars.com issue not a shipper issue. Can't get through to anyone at customer service either, similar to other complaints. I usually don't leave reviews but this one is certainly worth it. Don't do it
Hi Robert!
We are sorry to hear you have not received your order as expected. To better assist you, could you please provide your order number and/or the email address associated with your order? I will be more than happy to research this for you! You can email me directly with this information at gethelp@calendars.com, if preferable. I hope to hear from you soon!
Sincerely,
Stephanie R.
I placed an order on November 24,2020 for four calendars to give as Christmas gifts. This was two days before Thanksgiving. While the website for Calendars.com stated it might take between 5-7 days to ship the order, it took two weeks! I called customer service on Monday, December 7 and found out all four calendars were packaged and ready to go (I've no idea how long they'd been at that stage of preparation) but they wouldn't be shipped for another 2-3 days, however I could pay for expedited shipping. No way! They actually shipped two days later but it's now been a week and a half and I'm still waiting! UPS started the process, only to hand it off to the USPS. I need to ship one of the gifts to another state whenever I receive so that gift will not be arriving in time for Christmas! Terrible, terrible service on the part of calendars.com and I will never order from them again. I should have ordered from Amazon as I originally intended
Hello Beth,
I am so sorry you had such a negative experience. Were your issues resolved? If not, please contact our customer service team at gethelp@calendars.com or call 800-366-3645. Please mention your negative review on sitejabber and we will see what we can do to make the situation right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
Will never order from here again. Ordered on 11/29, and package is currently sitting at the post office for the last 2 days because calendars.com did not want to pay the extra money to have UPS deliver it. Unacceptable. Also, they offer a 30% discount if you spend a certain amount, but they won't apply the discount automatically, so unless you see the code, they're hoping you miss it, and i did. I ended up paying more than the next guy. Sending a calendar shouldn't take over 2 weeks. Now I have to hold off on sending my 91 year old grandma her Christmas package because of this stupid item. I either have to send it separately and spend an extra 15 dollars on shipping, or wait on sending everything and risk it not getting there on time. Will never shop at a place this this again.
Hello Amanda,
If you wish to provide your order number, I would be happy to research your issue.
Sincerely,
Christi Graybill
VP Operations
I ordered a calendar on November 20. I received a UPS Tracking number and when I try to track my order, it shows that it was "awaiting carrier pickup" as of Nov. 20. Obviously, it has not yet been shipped and I doubt it ever will be. I wish I'd read this company's reviews before I ordered. I feel I've been scammed.
I show your package was delivered on 11/26/22. I will be happy to issue a full refund for the item you did not receive. It could have been misdelivered or stolen.
I have ordered Lang Calendars for 20 years. Ever since they became Calendar.com I have had nothing but problems with the calendar sizes. Just tried to preform a return and was told it is up to me to get their product back to them before the refund could be processed, They do not help with labels or anything, Customer service was no help at all. I will not be ordering from them ever again.
Hello Joyce,
We were not a member of SiteJabber and were not aware of your review. Lang began publishing a slightly smaller version of their calendars a few years ago. To ensure you order the correct size please look at the product's description for "Designed for LANG frames." I am sorry for the confusion. Was your issue addressed? If not, please reach out to our customer service team at gethelp@calendars.com and let them know Christi Graybill instructed you to contact us.
Sincerely,
Christi Graybill
VP of Ecommerce Operations
800-366-3645
I went to an order a calendar for Christmas as I have every year for the last 10 years. The site would not let me proceed because it said I was have the item shipped to a PO box. Which I was not. Used the chat app to get help from a person. After 40 very frustrating minutes, the person said they could not help me. Told me I should call Customer Service. I have now been on hold for over an hour and still no help in sight.
Hello Bob,
If you're not shipping to a PO Box, just click the Next button under your shipping address to advance through checkout. The message is simply informing customers who do ship to PO Boxes that that particular product is ineligible. It is only eligible for a physical address.
I am very sorry for the confusion.
Sincerely,
Christi Graybill
VP Operations.
I have ordered calendars from this company for the last several years and have never had a problem. Well, things have changed for the worst. They must have sold out to another joint or else some jerk is running this two bit operation now. I ordered my calendar on December 5th of this year and here it is, December 26th and still no calendar. Of course they manage to take my money right away. Won't EVER do business with them again and neither should you. Very disappointed. They may have taken my money this year, but never again.
Answer: Have no clue. But if there is one there is bound to be others.
Answer: There is a huge selection of calendars. I have bought calendars from this site for years.
Answer: We're a legitimate company. I personally have worked here since 2003. We also operate the Go! Games, Toy, and Calendar stores in the mall.
Calendars has a rating of 2.1 stars from 150 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Calendars most frequently mention customer service, business days and credit card. Calendars ranks 15th among Calendar sites.
Hi Shana!
We are sorry to hear you were missing item(s) from your order. To better assist you, could you please provide your order number and/or the email address associated with your order? I will be more than happy to research this for you! You can email me directly with this information at gethelp@calendars.com, if preferable. I hope to hear from you soon!
Sincerely,
Stephanie R.