I made a mistake on an order and contacted them within hours (which was not easy) I asked them to cancel the order they refused to on the basis that it had been shipped. The order did not arrive for 3 weeks.
I ordered calendars from calendar.com and they sent them USPS. I have all mail and packages delivered to a business. The USPS delivered the calendars when the business was closed and they were stolen. Calendars.com is liable for the negligence of its delivery service - I cannot make a claim with the USPS because I have no relationship with them. I have called (on hold for an hour twice), tried to chat (never answered) and emailed several times to resolve the issue but calendars.com never answered
This company is complicit in the erasure of American history! Not only do they no longer carry the Legends in Gray calendar, as of 2023 they will no longer carry any "Civil War" titles. Shame on this company for trying to whitewash the most pivitol time in American history!
Hi Haley,
Thank you for your feedback. We appreciate you taking the time to let us know how you felt about this, although this is not entirely accurate, as we DO carry Civil War themed calendars on our website. For example, there is one made by Ziga Media that is still in stock on our website right now. We are no longer going to offer the two Civil War themed wall calendar titles specifically made by Lang, but no decision has been made to stop offering other calendars featuring the Civil War on our website. I agree it is imperative to value history and learn from it, and I want to reassure you it is absolutely not our intent to participate in any erasure of American History. We sincerely appreciate you giving us the opportunity to address this concern with you. Thank you kindly!
Sincerely,
Sarah B
I placed an order on July 07 for three calendars. To date I have only received one calendar but have been charged for two. Recenttly I received a calendar that I did not order. Several email messages to Customer Service have been ignored but their sale ads keep coming. I will soon file a complaint with the BBB in Austin, Texas, contest the charges with my credit card company and consider a lawsuit for negligence and fraud against Calendars.com.
Hello William,
Were you able to get your issue addressed? I am sorry you had such a negative experience. Please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
Ordered on 11/24/18, shipped on 11/30/18. UPS tracing says gave it to the post office (USPS) on 12/6/18, USPS says "On it's way to USPS" on 12/5/18 no other update. On hold for 18 minutes and counting probably to hear we shipped it can't do anything. At this point just want a refund. What a rip off!
I made a pre-order for a funko pop that was supposed to be released 3 weeks ago. I have not gotten any updates on when it will be shipped, even after 3 weeks later and the item says it's in stock. I have sent emails asking for a status update on when this will ship out and I am currently on hold on the phone for over 3 1/2hrs and no one has picked up. This company doesn't care about it's customers and retaining them for the future.
Hello Tim,
We care very much! I am so sorry you had to hold for so long. Sometimes the Funko release dates change. In the case of last year's Pop, I know there were some logistical issues related to COVID. Please let us know if your issue was not resolved by emailing gethelp@calendars.com or calling 800-366-3645. Please mention you posted a negative review on sitejabber.
Sincerely,
Christi Graybill
VP of Ecommerce Operations
I placed an order and did not receive an email confirmation. I did not take my order number down. I have been on hold for an hour and half.
Plus left my telephone number yesterday so they can call me back. No return call.
Dear Susan,
That's odd. Did we have your correct email address on file? This past year was a challenge from a customer service and logistics perspective. I am sorry you had a negative experience. Please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
Over two weeks since I ordered an expensive wall calendar and not has not arrived. According to UPS it has not even shipped yet, despite a shipping label having been created. Calendars.com has been totally unresponsive to all inquiries. This is the 2nd year I have expeienced problems with this outfit. I guess I have learned my lesson this time.
They advertise free shipping on orders over $35 - but not if you are in Alaska, Hawaii, etc. I wanted what I was ordering for presents and I paid their shipping charge of $29.95. I placed my order the 2nd week in November and did not receive my order until December 24 - just a little late since I needed to mail them out of state. They shipped by a special service they have between UPS and or FedEx, but then those carriers deliver your order to the post office for delivery. Calendars.com could have just as easily put my order in a medium (or even a large), flat rate USPS box (the USPS will pick up orders to mailed from their facility if they request it) and it would have been here in 4 days and cost less than what they charged for the 6 week delivery time. Two reasons not to buy from here again - no free shipping as advertised and method of shipping. To bad they don't think Alaska and Hawaii aren't part of the United States.
Thank you for your feedback.
We recently became members of SiteJabber and were made aware of your review. You are correct. We only offer Free Standard Shipping to the contiguous 48 states and APO/FPO. We do utilize DHL, UPSMI, and SurePost to inject packages into the mail stream depending on what the package contains. Expedited shipping goes out UPS.
The delivery times were a challenge last year and early this year as USPS was woefully understaffed and COVID outbreaks in facilities caused some pretty massive delays that were out of our control.
Please contact our customer service team at gethelp@calendars.com or call 800-366-3645. Explain the situation to the representative and we will see what we can do to fix the situation. I will let them know we may have some calls from customers who placed reviews on sitejabber so they are aware.
I am very sorry for your negative experience.
Sincerely,
Christi Graybill
VP Ecommerce Operations
If I knew the order of Calendars I ordered was going to take this long; I would of ordered from Amazon. At least you don't have to wait this long. I should of read the reviews first.
Hello Ed,
Thank you for your feedback. We apologize for the lengthy hold time to speak with a customer service agent over the phone. We get the vast majority of our calls every year between the months of November through January. If you attempt to contact us during those months, the wait time will be extremely long. This is even with us hiring temporary, additional staff for both our call center and our warehouse. If you call, chat or email us any other time of the year, you will be assisted much more promptly. Were you able to obtain assistance with your issue? If not, please call us at 1 800 366 3645, via Live Chat or via email, gethelp@calendars.com, with your order number, and we will assist you further.
Sincerely,
Sarah B
I had someone come into the store in Wetaskiwin I work in. He came in and said I am selling calendars for stars. I politely told him I was fron Edmonton and I already purchased one. Instead of him saying thanks for your support, he basically rolled his eyes at me and brushed me off. "Stars" you should thank your salesman because I will not be supporting you anymore!
I created an account and ordered a calendar. I received an email to my personal email address confirming the order. It was supposedly shipped within 2-business days to my office, but later I found out that the post office had returned it because it was "undeliverable", whatever that means. I was charged to my bank account. I went to log into my account with Calendar.com, using my same email address, and it says that no account exists. There's no phone number to call anyone. Chat doesn't work. I'm disputing this with my bank.
Hi Geneva!
We are sorry to hear you have not received your order as expected. To better assist you, could you please provide your order number and/or the email address associated with your order? I will be more than happy to research this for you! You can email me directly with this information at gethelp@calendars.com, if preferable. I hope to hear from you soon!
Sincerely,
Stephanie R.
Terrible communication! If I ordered as a guest, they have no visible record anywhere, even if I have my order #. "You: I want to look at my order
Azul: Because you checked out as a guest as advised. You can't see your order history because you didn't check out under an account
Azul: You can't!
I canceled my order and asked for a confirmation e-mail and their response was "Azul: We don't send email confirmations for canceled orders. But I just canceled"
I ordered a puzzle from their website and I got an email saying do to COVID-19 their shipping times were delayed 4-8 days. After 10 days I emailed them and I got an automated response back that it will take them 5-10 DAYS to answer an email. I called them and got put on a long hold. I finally reached someone via chat and they said my order was backlogged and was not going to ship until the end of May. Nobody at the company before that let me know it was backlogged that long. 2 months to get a puzzle?
Not the fastest company to do business with.
Hello David,
Last year, our vendors had some real challenges delivering our orders in a timely fashion due to the logistics challenges presented by the pandemic. We have made a few changes in reaction to the issues, specifically related to puzzles. We no longer add puzzles to the website that are not in our facility. We also are sending out a monthly email update on any preorder calendar merchandise. I am sorry you had such a negative experience. Please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
I ordered calendar on 12/2/19 with promise of 5-7 days delivery. I received an email few days later that it was sent. During the next two weeks I didn't get any update and the trucking option wasn't working. I called customer service on December 23 and was told that calendar was send to wrong zip code and I shouldn't expect it. Seriously? On my question why I didn't get any updates about this situation I was told that I can get replacement in 2 weeks. All situation was so upsetting that I asked to cancel my order and get refund. And then I was told that I will get my money back in 7 to 10 business days because they work on first come, first serve basis. Are you kidding me? I had enough and asked to speak with supervisor. She said yes, put me on hold and 15 minutes later I got disconnected. Later I got en email that I I will get my refund in 7 business days. That absolutely horrible experience.
I have been a consistent customer of Calendars.com for over ten years. Today was the worst customer service EVER! I selected my calendars totaling $118 but the site insisted that I remember a password because they were familiar with my email address & would not let me checkout as a guest. I waited for an HOUR but no email password reset! I called the 800 number about 45 minutes in, just to listen to crappy music and how important my call was…but not important enough to answer my call. Next I tried the chat line. After waiting 15 minutes the chat person wanted me to get off my iPad andd Safari and download chrome or foxfire! Just send me the password reset. But NO! The chat had to bug me awhile more before FINALLY fixing me the password reset code. I am never going to order calendars with this company again, I'll find them at the mall or another website. Knan Lee
Hi Knan,
I sincerely apologize for any inconvenience you experienced, as well as the lengthy hold time. We do answer all calls and chats in the order they are received, however the hold time has increased significantly due to the growing volume of customer contacts. The reason the chat agent asked you to choose a different browser is because we've had reports of customers being unable to login and/or check out, when using Safari. This definitely should have been clearly explained by to you by the chat agent that assisted you. I see you had a discount of 30% off your order, so as a courtesy, I have requested another 10% is refunded back you to you. You should see the refund credit your account in 3-5 business days. I hope you accept our apology. Please let me know if there is anything we can do for you.
Sincerely,
Sarah B
Placed an order, got an error message that said it was declined and didn't go through, they still charged my card anyways like this is apparently a normal thing and won't release the money.
Hi Ron!
We are sorry to hear you experienced technical issues within our site. The first charge is just a pending charge that will be released back to you within 24-72 hours. If you are still seeing a pending charge, please upload a copy of this transaction to gethelp@calendars.com. I will be more than happy to void any lingering failed attempts. I hope to hear from you soon!
Sincerely,
Stephanie R.
Not sure what all these bad reviewers are talking about!
Never have a problem with them.
Quick response to my questions.
Speedy shipping and well packaged!
Sounds like the negative reviews are from democratic snowflake cry babies. Wa. Wa... wa.
GO MAGA!
GO TRUMP!
BEST PRESIDENT EVER!
FIRST NON POLITICIAN THIS COUNTRY HAS HAD IN YEARS!
ALWAYS DONATES HIS MONTHLY PAYCHECK TO DIFFERENT GROUPS!
CAN YOU SAY THAT ABOUT ANY FAKE CORRUPT DEMOCRATIC POLITICIAN?
KEEP DRAINING THE CORRUPT SWAMP!
I ordered there 2021 and got banned from their site just cause It came damaged saying I asked for to many replacement calendars so do not waste your money on this business
I ordered two advent calendars in November and received one mid December and the second on Dec. 23. Little late to start eating chocolates for each day of December!
Hello Kristie,
We just became aware of your negative review. Please contact our customer service team at gethelp@calendars.com or 800-366-3645 and we will see what we can do to make things right. Please mention your review was on sitejabber.
Sincerely,
Christi Graybill
VP Ecommerce Operations
Answer: Have no clue. But if there is one there is bound to be others.
Answer: There is a huge selection of calendars. I have bought calendars from this site for years.
Answer: We're a legitimate company. I personally have worked here since 2003. We also operate the Go! Games, Toy, and Calendar stores in the mall.
Calendars has a rating of 2.1 stars from 150 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Calendars most frequently mention customer service, business days and credit card. Calendars ranks 15th among Calendar sites.
Hello Karen,
What is your order number please? I will be happy to help you with this.