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New Jersey
1 review
1 helpful vote
Follow Nick M.
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The worst experience I have ever had. I payed extra so my products would be here for my girlfriends birthday but they are 4 days late now. After calling 5 times I was told 2 different stories saying it was fed exam fault or they never actually made the items and never even shipped them! They were so quick to charge my card but didn't deliver my items. I would never order from these extortionist bastards ever again! Buyer beware!

Date of experience: June 17, 2014
Social S. CafePress Rep
over a year old

Nick - I am terribly sorry to hear this. I would love to help! Please contact me through the CafePress Facebook page by private messaging us your order number for further assistance. I look forward to assisting you and making this right.

North Carolina
3 reviews
14 helpful votes
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They stated the wording on the license plate holder was a sticker not, I actual lettering. But what I got was thin, cheesy decal that was cut wrong, applied wrong & already bubbling off out of the box. They also sent me numerous follow up surveys that all crashed at 79%. STAY AWAY. Stuff that looks unique is is crap quality.

Date of experience: September 3, 2015
New Jersey
1 review
5 helpful votes
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I received a t-shirt for my birthday that a friend bought on line. He paid more for 2 day shipping than he did for the shirt so that I could wear it at my party. It came by US Postal Service Postal Select Lightweight Shipping, which has up to 9 days delivery. It came two days after the party.

This is an outright scam.

Date of experience: June 2, 2015
GB
1 review
0 helpful votes
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The order come in as expected, I changed my mind and sent them an email to return that. I was so surprised when they replied me that there was no need to return the item and they processed a refund for me the item and postage after 2 days!
Thank you cafepress for a great service, I am hundred percent satisfied with cafepress.com experience.

Date of experience: May 13, 2022
Australia
1 review
3 helpful votes
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I went to cafepress.com.au and ordered two t-shirts. It was not until payment had been made that it gave any indication that prices were in USD, not AUD, so I ended up paying nearly 40% more for my order than I had been led to believe. I can't actually find the buried link that informs you all prices are USD (note that the website address indicates it is Australian). Whether or not they cancel my order and refund me my money is yet to be seen (I don't want to pay $50 for one discounted t-shirt).

Date of experience: November 10, 2018
South Carolina
1 review
4 helpful votes
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Can't get my order
October 7, 2019

I order a shirt September 18 and was told I would receive it September 30. As of October 7 I still don't have it. I've called 3 times and been told it's "in production" but they would "expedite" the order. I finally asked to s peak to a supervisor but she is "not available". Terrible customer service.

Date of experience: October 7, 2019
Ohio
1 review
0 helpful votes
Follow Sh B.
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They certainly stand behind their '100% satisfaction guaranteed'. They went above and beyond to correct an order which was MY error in the first place. This is definitely a seller with integrity. The product was good quality, the shipping was fast, and I was so impressed with their customer service that I wanted to write this review.

Date of experience: December 7, 2014
Michigan
1 review
3 helpful votes
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I recently had three printed t shirts made for my business. Although I thought almost 40.00 per shirt was expensive I honestly took the chance considering the quality may have been tremendous. I'm sorry to say that nearly 2 full weeks later I received the three t shirts and they honestly looked like I made them in the garage. I had white lettering, done in a stencil looking font on simple all cotton black t shirts. The pressing was done so hot and so hard that it literally turned the shirts to a shiny hard plasticy fabric and the lettering was actually blurry and not completely filled in. At nearly 40.00 a shirt I'm ashamed I made the purchase. Now I don't like people who band wagon bad reviews and gripe for the sake of griping but this was one order that I can say that after seeing with my own eyes... beware!

Date of experience: October 15, 2014
Canada
1 review
2 helpful votes
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Update of earlier cap review
March 12, 2019
Updated review

Update: the marketer responded quickly, but the solution didn't leave me warm and fuzzy. The simply don't have the ability to pump up the graphics, although they took a shot at it. For that reason, I'm leaving the review at 4 stars: three stars for quality, one star for the fast reply.

Date of experience: March 4, 2019

Fabric and construction nice, artwork lacking
November 14, 2018
Previous review

I may return and add stars depending on how Cafe Press handles my inquiry. I ordered a baseball cap with a custom logo. The cap that arrived is made of very nice fabric, and construction appears good. The artwork is not representation of "custom" quality, however. I'm happy to pay a premium price for a premium item, but what I received doesn't reach the level of premium as the logo is not bright at all, is a bit too small and the anchor is completely washed out. Leaves me to wonder if there's a quality control person at the end of the process? In the image below, the cap on the left is what one sees on the website, the cap on the right is what I received. The colors are all washed out. Probably trying to save on the ink budget... the white cap demonstrates how the colors can pop - and should pop, even in a beige cap. I've challenged the company to build me a better cap, - we'll see how they do.

Date of experience: November 14, 2018
New York
1 review
0 helpful votes
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...
October 30, 2014

... Well, when you have positive vibration making business by Café Press, we can't find in the dictionary the right word to express our experience with the highest standard of business...

Sincerely,

Nina

Date of experience: October 30, 2014
Maryland
2 reviews
6 helpful votes
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After submitting my scathing review of TeeSpring, the company responded with "please reach out to us directly through http://teespring.force.com/NewCase?". So I did this... TWICE... and STILL no refund, no customer service, no satisfaction. What a rip-off. I sent a certified letter with a copy of all charges and again, nothing from TeeSpring. Next letter will be to CA Consumer Fraud and/or MD small claims court. Awful company to do business with.

Date of experience: December 3, 2018
Australia
1 review
1 helpful vote
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I ordered 12 Christmas gifts on the 22nd of November. They were estimated to arrive by the 5th of December, but only 2 of the 12 did! The other ten are not here and it is now Christmas Eve. I am so mad. The communication is non-existent with them and I would NEVER use this company again under any circumstances. In fact, I will try to spread the word so nobody else makes the same mistake as me.

Date of experience: December 23, 2013
TT
21 reviews
96 helpful votes
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I have nothing but good things to say about this company they're excellent. My order was processed and shipped the same day and was delivered before the time given. I ordered a F**k You, You F**king F**K black T-Shirt and it was exactly as shown on the website but I do wish the black was darker and more rich looking because I like my black extremely black but that was minor.

They're perfect for personalized stuff and their selection is ridiculous. Its a lot to browse through, but its awesome because you have a lot of choices. Again excellent experience definitely plan on purchasing from them again and I would recommend them to everybody.

Date of experience: June 10, 2012
California
1 review
1 helpful vote
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I had a problem trying to order something, so I went to their Facebook page (always a good idea, btw, to see how they respond to problems) and it looks like, not only can you not make a comment other than responding to one of their posts, if you do say something about having a problem they delete the post immediately. You can tell because they leave their response on the page but not the original questions. Very, very shady and and I think i'll take my business elsewhere.

Date of experience: January 18, 2014
Melinda F.
Oregon
1 review
5 helpful votes
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The customer service lady was wonderful, she did everything within her power to create a good outcome for me, but there's not much she (or any employee) can do about fundamentally bad production standards at CafePress. Change has to come from management.

I ordered a printed blanket and pillowcase: each with a different design on them. The blanket has longish "hairs" and the image is just on the surface, so when the hair separates, white gashes breaks the image. Also: the colors are cartoonish compared to the richer image online. The colors on the pillowcase look washed-out an faded compared to the online image - it actually looks like an over-used pillow case. Never again.

Date of experience: July 22, 2016
Texas
68 reviews
176 helpful votes
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Just found cafepress and am so IMPRESSED with the huge selection of t's in hard to find topics. My example - one kid plays the tuba/sousaphone in band/marching band and you can find a million t's for the trumpet, piano or violin. A 'tuba' search got me a 2000+ item hit on cafepress. Then found another 1000+ for my writer kid!

Love it, fast shipping but always use a coupon code!

Date of experience: August 30, 2012
North Carolina
1 review
3 helpful votes
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Poor quality control
January 22, 2018

I ordered 20+ custom v-neck t-shirts in 3 different sizes. I was highly disappointed to find that the logo was printed off-center or tilted on nearly every shirt. Only two came out properly centered. The off-center imprint is particularly noticeable because the t-shirts are all V-necked. Even more surprising is that the Café Press logo imprinted inside the neck of the shirts is way off-center as well. No two shirts have it in the same place! While the quality of my logo imprint was good, the lack of quality control on the printing of these shirts will prevent me from ever using Café Press for anything again.

Date of experience: January 22, 2018
Social S. CafePress Rep
over a year old

Thank you for taking the time to share your review with us, Debra, and so sorry for the late response! Your purchases with CafePress are always guaranteed, so if you are the least bit unhappy with anything you order you are able to receive a replacement order at no additional cost, or assistance with a no-hassle refund within 30 days of arrival. We hope you were able to reach out to us about this for a resolution, but since we don't have your order information, we are sending you a coupon discount to use on your next purchase if you wish as a private message just in case.

Pennsylvania
1 review
2 helpful votes
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The first problem I had was my own fault. For Christmas I ordered a military veteran license plate and ordered for the wrong unit. Obviously my husband has no use for it. I have tried repeatedly to get help in exchanging to the correct plate, but cannot reach customer service... either on the phone or by email. Click on Customer Service or Returns and you get a blank screen... thus no phone number to try. The company seems to be continuing to sell on the Internet and there are good reviews available online, but experience is the truth-teller. This is not a safe company with which to deal. I will tell that to anyone who will listen. The best advertisement is a satisfied customer, no matter what disinformation is online.

Date of experience: January 9, 2014
Greece
1 review
0 helpful votes
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Very disappointed.
October 4, 2016

I never received the item I paid for. Instead, a lady from Croatia contacted me to tell me she had received it (she fund my name inside the package). I tried to contact Cafepress' customer service but it seems they do not accept emails... Very disappointed...

Date of experience: October 4, 2016
Social S. CafePress Rep
over a year old

We're sorry for the shipping mishap, Maria. We see you contacted us on Twitter and a refund was processed for the order. If you need anything else, feel free to reach back out to us on social media!

Massachusetts
1 review
0 helpful votes
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Ordered 20 note cards, for a nice price.
Actually, waited for longer than I should have to receive this package; and they
Said they sent it 'expedited'….
I only received two (2) note cards, even though I ordered 20 note cards.
Will never order from them again, and will make sure I tell all family and friends to
Stay away from their web site for ordering.
Maureen

Date of experience: May 1, 2014
Social S. CafePress Rep
over a year old

Maureen - We are terribly sorry to hear this. We would like to look into this order and see what exactly happened. You can reach us at 1-877-809-1659 or email us at support@cafepress.com for further assistance. Or, you can private message us on our Facebook page, please include your order number. We look forward to assisting you!

Overview

CafePress has a rating of 1.9 stars from 648 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CafePress most frequently mention customer service, poor quality and credit card. CafePress ranks 394th among T Shirts sites.

service
106
value
110
shipping
110
returns
63
quality
106