CabinetParts

All in all a good transaction. Customer service was excellent. Order came packaged and padded very well. All 40 cabinet pulls packaged in individual plastic bags and in new condition. Only reason for 4 star overall was slow start in processing order due to out of stock condition that did not show up at order time. Natasha at customer service was amazing. She sourced the part at another location and personally managed my order to completion. I would order from them again.

I needed a small number of replacement self-closing hinges for my kitchen cabinets. I found the correct product at cabinetparts.com and I thought the price was fair. I placed an order and received the package in just a few days. Because I had a good experience with this company I ordered several more hinges, and they arrived even faster than the first. I would not hesitate to recommend cabinetparts.com to anyone who needed their products.

I placed an order for a d shaped lazy Susan and receives a full circle shelf. After multiple emails & photos proving the wrong item was sent, they sent the correct item. I received the d-shaped shelf and it will not fit in my cabinet, even though I measured my cabinet based on the information provided on the website. I called customer service, which took 15 minutes to get thru & once again have to send photos of the information I found on their website. I'm still waiting in a resolution.

The shelves themselves are sturdy, well built, and well packaged. The IKEA style infogaphic instructions are sub par, but doable with no phone support if you have questions. They claim to have a support chat but it is actually a chatbot that will take a message that a human will email a response to by the next businss day. The 15 screws needed for 100% of the installations are not included **insert facepalm here** (really? You can afford to give us $70 soft close mechanisms, but not a $1 pack of screws?). The optionally needed spacers and restrictors are not included (in fairness, they do state this), but when purchasing, it is typically unclear if you will need them and are not intuitively easy to find to order (fortunately, I did not need them) and they also include 2 green clips that look somewhat like the restrictors, but are undefined and of unknown usage. The youtube videos were good, though outdated (the marking template has changed from a plastic strip to a cardstock paper one which is implemented differently. Mine was quite tweaked from packing and handling, but still usable).

Overall a good experience. We made two orders. For the first order we never received an email confirmation so we spent some frustrating few days until the parts actually arrive, fairly quickly. My efforts to get an actual email or order confirmation from the company though were frustrated which was confusing to me. The second order we made we got an immediate order confirmation and it came quickly so we concluded that the first glitch was not a typical experience. And we'd be happy to order from cabinet parts.com again