They would not allow an order to be canceled immediately after placing it, on a Sunday, because they said it was "too far along in process". This would mean an order can never be canceled and this should be stated when ordering. Of course a return is possible, but shipping parts both ways costs a lot and you end up with nothing.
Whether people, or a business ethics matter. I wish I would have read reviews prior to my order, you are smarter than I. Cabinets and parts are everywhere, work with an ethical company.